Racine Hyundai

Adam,

Here at Racine Hyundai we pride ourselves on full disclosure and transparency. From the beginning, Racine Hyundai has set out to be a different kind of company. One that not only celebrates assisting our customers in their endeavors for new transportation, but also making sure that we foster a feeling of connection.
Our mission is to inspire and nurture the human spirit - one person, one car, and one neighborhood at a time.
We're not just passionate purveyors of the auto industry, but everything else that goes with a full and rewarding car buying experience. We offer a selection of premium luxury vehicles, fine fuel economy and one and only specialty cars to please every enthusiast.
It's not unusual to see people coming to Racine Hyundai just to chat or meet up. We strive to be a neighborhood gathering place, a part of the daily routine - and we couldn't be happier about it. Get to know us and you'll see: we are so much more than what we service.

We make sure everything we do is through the lens of humanity - from our commitment to one of the highest quality vehicles in the world, to the way we engage with our customers and communities to do business responsibly.

We at Racine Hyundai are passionate about connecting people with great local businesses. At Racine Hyundai, we're bringing together world-class talent from different experiences, disciplines, and areas of study to produce a world-class product of processes with our most important source - people.
We understand that buying a new car can be ovewhelming. We apologize if this was the case. After reviewing your transaction and paperwork your time here at the dealership was over three hours. We would like to offer you additional time to review and go through your purchase. Please contact our Customer Relations Manager Gene Somers @ 262-884-7575.


Kind regards,

Adrian Basich

We understand that buying a car in this environment has its challenges. After reviewing your transaction we would like to confirm your order. We have confirmation you received the vehicle that you negotiated and took delivery. We understand some frustrations of receiving your order in a timely manner. With the current environment we do have to follow guidelines of safety protocols to protect you as well as our staff which does slow the process. 
 What Precautionary Measures Are Being Taken?
Racine Hyundai is professionally cleaned and sanitized every evening. We've also educated our staff on following best practices, including the wearing of masks for all customer interactions, practicing social distancing, regularly washing hands for at least 20 seconds, and continuously cleaning workstations. In addition, hand sanitizer is in several areas throughout the dealership for our visitors.  A smile is the new handshake here.  It is just as important for us to have a safe environment for our employees as our guests.
Yes. We offer several on line shopping tools that enable our customers to complete the purchase process without visiting the dealership. You can value your trade, apply for financing, get accurate payment estimates and more on our website. We even offer a vehicle delivery option for your convenience. Many of our customers have already taken advantage of these options, and they remain available during this time.

We understand and apologize for our processes they are here to protect all of us.

Kind regards,

John,


We appreciate the feedback and apologize for you frustration. After reviewing your the file apparently you were not a part of this transaction? As it were, We understand that you were given many options with a full disclosure as well as cancellation, which your partner refused. We understand that you were not part of the transaction. If you would like to stop by or call in we can definitely assist you in your concerns.

From the beginning, Racine Hyundai has set out to be a different kind of company. One that not only celebrates assisting our customers in their endeavors for new transportation, but also making sure that we foster a feeling of connection.

Our mission is to inspire and nurture the human spirit - one person, one car, and one neighborhood at a time.

We're not just passionate purveyors of the auto industry, but everything else that goes with a full and rewarding car buying experience. We offer a selection of premium luxury vehicles, fine fuel economy and one and only specialty cars to please every enthusiast.

It's not unusual to see people coming to Racine Hyundai just to chat or meet up. We strive to be a neighborhood gathering place, a part of the daily routine - and we couldn't be happier about it. Get to know us and you'll see: we are so much more than what we service.

We make sure everything we do is through the lens of humanity - from our commitment to one of the highest quality vehicles in the world, to the way we engage with our customers and communities to do business responsibly.

We at Racine Hyundai are passionate about connecting people with great local businesses. At Racine Hyundai, we're bringing together world-class talent from different experiences, disciplines, and areas of study to produce a world-class product of processes with our most important source - people.

We opened our doors to help find more homes for our cars who benefit from the great savings popular with suburban families. With our progressive pricing this is only while supplies last.  

We trust and respect you and appreciate the opportunity. We don't require you to bring every member of your household in to meet your new car before purchase, though you're welcome to bring anyone you choose (including the kiddos). Just remember you are not the only one that would love to add one of these great deals to your family. These great programs are only while supplies last of course and can be frustrating when the sale is over.

We apologize that we do not have an endless supply, but we can always go over alternatives.

Please contact Gene Somers @ 262-884-7575 if you would like to go over other programs.

Mr Raunaq,

This is an entire fabrication.

James, 

We looked into your file and see no information regarding any maintenance over the last six months since your purchase.
let us know if there is anything that we can help answer on your predriven model.

Nicholas,

We appreciate the feedback and have reviewed your paperwork. We understand that buying a new car can be sometimes overwhelming and its our policy to have full disclosure and complete transparency. We take the steps to make sure that every transaction we do has clear and precise information for you as the consumer to review. We make the concerted effort with our team to have your paperwork staged three times during the process to do additional reviews and analysis. 
We understand that buying a car can be emotional we would like to make everyones experience an excellent one.
We appreciate you as a customer and would like to extend an opportunty for futher explanation and instuction.

Racine Hyundai is working diligently to ensure that we continue to provide exceptional service in a safe environment. We've always had high standards when it comes to facility cleanliness and maintenance, and this is even more important now.

We have been deemed an essential business and therefore stay open to serve the community with your transportation needs.  In order to ensure a safe experience for our customers, extended precautionary measures have been put in place. We are closely following guidelines from the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), and local government to ensure sanitary conditions for our customers. Furthermore, we continue to offer conveniences that make it easy for you to shop from home.

No matter the department you're looking to reach, we have staff available to answer your questions and assist with your needs. You can connect with a member of our team by phone, email or through our website.

Together, we can maintain a healthy environment and combat the spread of COVID-19.

On behalf of our dealership, thank you for being a loyal customer. Please don't hesitate to reach out as we remain dedicated to serving you for all of your automotive needs through this challenging time.

We also ask that you the consumer, take in consideration our employee health concerns as you should also maintain a regiment of cleanliness and please wear a mask next time you come in to see us.

Hi John. I have tried to call but the number I have Doesn't work. Sorry about the tire issue. Hyundai Does not cover any physical damage to tires and we have no recourse. We could as a dealer  help but I will need to see the tire and see what we need to do. If you would like to call and discuss this please do at 262-884-7575 

Steve,

We apologize for your frustrations.We appreciate each and every one of our prospective customers and wish to make your purchase an exciting one. As we carry many options with hundreds of different models to choose from with our budget cars starting under $5,000.00. It was concerning that we had limited options for you.
After reviewing your records you only had spoken of a budget of $12,000 total which would include all taxes and regisration and fees in AWD SUVs with low miles. This greatly limits what we may have had to show you. If you would have communicated that your budget was greater this would have given you opportunity to see the many other options. Please feel free to give us a call and we may so that we may be able to assist you in choosing the right vehicle for your needs. 

Kind regards,

Hey Justin,
We looked into your information and found nothing about your presentation?
Sorry for your confusion. We do not have any promotions exsiting as a gift card of any kind. If there are any promotions in Hyundai Land we will be sure to let you know.

We apologize for your confusion. We appreciate the feedback and would be glad to go through all of the information that we disclosed for you and discuss our full transparency. We invite to go over any questions or concerns with our Customer Service Manager Gene Somers @ 262-884-7575.