Racine Hyundai

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Overview

Overall Rating 4.47/5Overall Rating 4.47/5Overall Rating 4.47/5Overall Rating 4.47/5rating 4.47

1007 Reviews

5 star
69%
4 star
17%
3 star
7%
2 star
3%
1 star
3%

ReScore Reviews™ (22)

ReScore
Overall Rating 3.9999986/5Overall Rating 3.9999986/5Overall Rating 3.9999986/5rating 3.9999986rating 3.9999986
Original
Overall Rating 2.3636332/5Overall Rating 2.3636332/5rating 2.3636332rating 2.3636332rating 2.3636332
90% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews

SH
Sarah H.
Milwaukee, WI
2013 Hyundai Veloster
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/17/2019 Category: Service
Missing Car Wash
Great experience with the Service contact. My only disappointment was that they had not washed my car and they had told me they would. Since it had been done on all prior service it was disappointing that it didn't happen this time.
Verified Customer
Pleasant Prairie, WI
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Oil change
Done in timely matter. Nice staff
Recommended
MIKE E. from Racine Hyundai responded on 04/17/2019

Thank you for making this review. We look forward to you next visit.

MB
Margaret B.
Sturtevant, WI
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
OWNER OF A 2018 HYUNDAI
I WAS VERY PLEASED AT HOW QUICKLY AND PLEASANT THE STAFF WAS IN COMPLETING MY SERVICE
Recommended
MIKE E. from Racine Hyundai responded on 04/15/2019

Thanks for your review Margaret. Thanks for coming to Racine Hyundai.

KD
Kelli D.
South Milwaukee, WI
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
Excellent Service
Racine Hyundai service was quick and efficient. The service advisor was extremely helpful and treated me, as a woman, fairly. This isn’t something I’ve experienced at every dealership. Thank you.
Recommended
MIKE E. from Racine Hyundai responded on 04/15/2019

Thank you for your review Kelli. We do appreciate that you choose Racine Hyundai for service.

MS
Matt S.
Kenosha, WI
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/13/2019 Category: Service
Excellent service
Everyone is very friendly. Service doesn't take very long and the waiting room is comfortable with coffee there for you. You can read or watch TV.
Recommended
MIKE E. from Racine Hyundai responded on 04/15/2019

Thanks allot Matt. We appreciate that you come to Racine Hyundai for service.

PS
Patrick S.
Waterford, WI
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/12/2019
Taken Care of
Racine Hyundai did a great job ensuring my vehicle was repaired in a timely matter after a disappointing previous visit. Thank you!
Recommended
MIKE E. from Racine Hyundai responded on 04/15/2019

Thanks for the response Patrick. We will keep trying to do our best.

SS
Susan S.
Big Bend, WI
2017 Hyundai Santa Fe S
Verified Customer
ReScore Review™
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Apology accepted
Had a minor service problem and received a call with apology. No excuses, sincere apology. It means a lot in today’s world! Will definitely return to this dealership
Recommended
Original Review
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/11/2019 Category: Service
Need better communication
This experience was a bit disappointing, was told that it would take about 50 minutes for the work and almost two hours later was told that my car was being washed and I could pay at the desk. No communication about why it was taking so long and I had to ask if everything was done. This is unusual for this dealership. In the past I have been updated if it would take longer. I will probably go back and hope that this was just a little "blimp" in the usual excellent service and communication.
Recommended
MIKE E. from Racine Hyundai responded on 04/12/2019

Hi Susan. Thanks for responding we do apologize for the wait. And we appreciate that you are such a great customer.

TB
Thomas B.
Milwaukee, WI
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/09/2019 Category: Service
Not so much
I had to actually pull the GM, Adrian aside before I left the dealership and convey to him that I was extremely uncomfortable and disappointed with the complete lack of professionalism and customer service decorum that I was shown by his Used Car Dealer who had "cornered me in the middle of the waiting area" with other guests all around and privy to our convo.....and proceeded to pressure me and engage me in discussing personal financial aspects involving my present vehicle and whether or not I had to take out a car loan or if I paid it outright, as he was very interested in working out a deal to purchase my 2014 Santa Fe an offer me "an unbelievable deal" for a brand new 2019 Santa Fe. After having originally purchased our vehicle from Racine Hyundai, and have religiously driven out my way to have my car service there, for the last five (5+yrs) I'm seriously considering finding other service providers closer to my home. This encounter with the Used Car Mgr could be the proverbial "straw"!!
MIKE E. from Racine Hyundai responded on 04/10/2019

Thanks for responding Thomas. I do apologize for the situation in the waiting area. Matt has spoken to you and I will bring this to the attention of the sales department. Thanks again Thomas we hope to see you again.

NL
Nancy L.
Racine, WI
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2019 Category: Service
Great service
I am given very detailed information.
Recommended
MIKE E. from Racine Hyundai responded on 04/10/2019

Hi Nancy i would like to thank you for your review. Thanks for choosing Racine Hyundai.

Verified Customer
Waterford, WI
2015 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/08/2019 Category: Service
Could have been better
I was not especially happy with my last visit. Not only did it take two and a half hours for something that should have taken less than an hour but I felt I was overcharged for a part/service I could have bought online for half of what they charged me for. I've always been more than satisfied with my service experience here but I am definitely considering taking my vehicles elsewhere.
MIKE E. from Racine Hyundai responded on 04/08/2019

Thanks for responding it looks as though we have you taken care of. We all appreciate that you come and work with us. We always want to do the rite thing. Thanks again.

MA
Marybeth A.
Kenosha, WI
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2019 Category: Service
Excellent
They even washed my car!
Recommended
MIKE E. from Racine Hyundai responded on 04/06/2019

Thanks for making this review Marybeth. We appreciate that you come to Racine Hyundai for service.

DE
Daniel E.
Kenosha, WI
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2019 Category: Service
Basic service
Was in for an oil change and rotation. Staff across the board were great!
Recommended
MIKE E. from Racine Hyundai responded on 04/06/2019

Thanks allot for responding Daniel. We love that you come to see us.

GH
Gloria H.
Racine, WI
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Good customer service
Would have been nice if they washed my car
Recommended
MIKE E. from Racine Hyundai responded on 04/06/2019

Hi Gloria.Thanks for the review. You should always get a wash I am sorry. Come in any time you want to we will run it through the wash. Even if it is not in for service. 

HH
Howard H.
Racine, WI
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
like that everyone knows me feel like part of the family
it was great as always
Recommended
MIKE E. from Racine Hyundai responded on 04/06/2019

Thanks Howard We do value you as a great customer.

Verified Customer
Sturtevant, WI
2013 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019 Category: Service
Racine Hyundai
Great, timely service at a competitve cost.
Recommended
MIKE E. from Racine Hyundai responded on 04/06/2019

Thanks for the review. We all look forward to your next visit.

BM
Brian M.
Kenosha, WI
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019 Category: Service
satisfied customer
good job
Recommended
MIKE E. from Racine Hyundai responded on 04/04/2019

Thanks allot Brian. We are very appreciative that you come and work with us at Racine Hyundai.

Verified Customer
Caledonia, WI
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019 Category: Service
Recall Customer
Convenience to home. Very helpful service staff and kept us informed what to expect for repair and wait time. Complimentary car wash was great too.
Recommended
MIKE E. from Racine Hyundai responded on 04/04/2019

Thanks for taking the time to make this review. We look forward to seeing you again.

MF
Maxine F.
Oak Creek, WI
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019 Category: Service
Easy to work with
Very accommodating for my recall service
Recommended
MIKE E. from Racine Hyundai responded on 04/02/2019

Thanks for your review Maxine. We all appreciate that you come to Racine Hyundai for service.

NH
Nancy H.
Gurnee, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/02/2019 Category: Service
Multiple visit simple repair
Even calling ahead to confirm parts are available doesn't help. All they could say was "sorry" have to come back!
MIKE E. from Racine Hyundai responded on 04/04/2019

Thanks for the review Nancy. We apologize for the mistake and will learn from that. Hope to see you again.

TR
Thomas R.
Salem, WI
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019 Category: Service
Great Service Dept.
Always professional, on time, knowledgeable, helpful.

However sales, for new cars. Got turned down for a lease car, after we paid off a Sonata Limited in under two years. Got all source of approvals from competitors, even Gurnee Hyundai. I have to think long and hard before buying from this dealership. Recommend for service department.

Tom Reilly
Recommended
MIKE E. from Racine Hyundai responded on 04/02/2019

Thanks for your service review Thomas. We all appreciate that you come to Racine Hyundai for service.