Racine Hyundai

Elisa,


Thank you for the Great Review! We are happy to have you as part of the Racine Hyundai Family!

We greatly appreciate your business.  I'm very sorry your vehicle was returned that way and we would love the opportunity to perform a complete vehicle detail for your trouble.  We reached out earlier today and left a message.  Please let us know what day would work best for getting that taken care of for you.  

We understand that buying a car in this environment has its challenges. After reviewing your transaction we would like to confirm your order. We have confirmation you received the vehicle that you negotiated and took delivery. We understand some frustrations of receiving your order in a timely manner. With the current environment we do have to follow guidelines of safety protocols to protect you as well as our staff which does slow the process. 
 What Precautionary Measures Are Being Taken?
Racine Hyundai is professionally cleaned and sanitized every evening. We've also educated our staff on following best practices, including the wearing of masks for all customer interactions, practicing social distancing, regularly washing hands for at least 20 seconds, and continuously cleaning workstations. In addition, hand sanitizer is in several areas throughout the dealership for our visitors.  A smile is the new handshake here.  It is just as important for us to have a safe environment for our employees as our guests.
Yes. We offer several on line shopping tools that enable our customers to complete the purchase process without visiting the dealership. You can value your trade, apply for financing, get accurate payment estimates and more on our website. We even offer a vehicle delivery option for your convenience. Many of our customers have already taken advantage of these options, and they remain available during this time.

We understand and apologize for our processes they are here to protect all of us.

Kind regards,

Thank you for the great 5 star review!!

Thanks for the great review!!

Jane,

I'm very sorry you feel that way.  I looked at your inspection sheet, and the recommendations, and I see that by mileage and time you are due for more than just air filters.  I would love the opportunity to discuss with you.  Please let me know what time would best for me to call.  We appreciate your business. 

Thank you for taking the time to complete the survey!  We appreciate your business. 

Rafael,

We appreciate the opportunity in working with you and hopr that we can meet your expectations going forward.

Thank you for the great 5 star review!

Thank you for taking the time to complete the survey.  As soon as Hyundai informs us of resolution we will reach out and let you know.  We appreciate your business. 

Thank you for taking the time to complete the survey! We appreciate your business. 

Thank you for the great 5 star review!! 

Thank you for taking the time to complete the survey.  I'm very sorry your service took longer than expected.  We will reach out to you today. 

Thank you for taking the time to complete the survey and for leaving your feedback.  I would like an opportunity to speak with you about your service visit.  We appreciate your business.