ReScore Reviews™ (23)
We are sorry to hear about your frustration. We would be more than happy to go over the full diagnostic with you and our team.
Please contact us at your earliest convenience.
Hi Jason. Thanks for the review. Although negative it is true. We are sorry you got this treatment. We try to take care of every one but got overloaded that night. We need to do a better job communicating when this happens. We are growing very fast and I am sorry you were delayed. I would like to offer your next service free. I will contact you buy phone. Thank you.
Thanks for responding Thomas. I do apologize for the situation in the waiting area. Matt has spoken to you and I will bring this to the attention of the sales department. Thanks again Thomas we hope to see you again.
Thanks for responding it looks as though we have you taken care of. We all appreciate that you come and work with us. We always want to do the rite thing. Thanks again.
Thanks for the review Nancy. We apologize for the mistake and will learn from that. Hope to see you again.
Got the oil change but the service guy never told the technician about my doors.
They did not want to look at it while I was there.
Thanks for responding. Feedback is great to correct issues like this we appreciate that. I have called you just waiting for a call back. We will find a solution.
Thank you. for responding.
Thank for responing. We apprciate thet you come to Racine Hyundai.
Hello Carol. Sorry about the techs decision here. We do want to make rite on this decision. please call to talk to me, we will make rite on this.
Thanks for taking the time to respond Kelsey.
I am sorry about your transmitter issue and was amazed with your solution (very Cool) I don't have allot off control over engineering but could definitely be able to share some ideas.
Thanks for taking the time to review
Thanks for the response James. We do learn and improve on situations like this. Your vehicle requires a full synthetic 0/W20 oil that we only had in Mobile One that is a more expensive oil but is superior quality. We now have a full synthetic 0/W20 mobile super synthetic that is a little less expensive. Either one will provide protection to 6000 to 7000 miles. We will recommend a tire rotation at around 7000 miles that will be sooner than when your next oil service is due. I will have that done at no charge if you would like just let me know when you want to do it and remind me of this response to you. Thanks again for responding
We appreciate the constructive criticism and deeply apologize for the inconvenience. We have addressed your specific incedent with our staff and have corrected the process so this will not happen going forward.
In regards to loaner vehicles we do have a limited supply and would request you to call or schedule a appointment in advance for this service. We appreciate the opportunity in working with you and would like to extend a complete detail on your vehicle for your troubles.
Again we appreciate the opportunity in working with you and hope that we can be of assistance in the future.
Part not available when car was scheduled and dropped off for work. Kept car another day! I had to call to find out if car was ready (4 hour job - I called 6 hours later). Was told I would be called back and was not. I called again 45 minutes later and was on hold for very long time. Was told they would call back - I said no - you can walk the 20 yards and go see if its ready. After few more minutes was told yes its ready.( no apology). When I went to pick up the car: The receptionist needs to learn her job properly, understand the duties of her work, and needs to be told and explained what her job duties and expectations in relation to CUSTOMRE SEVICE are and how to treat the customers. She was interested in the texts on her phone and laughing with another employee at the counter when I was paying the bill. As the paying "customer" I would think that should be a clue...And I have to ask where my car is and am told "out that door" - and they (receptionist and other employee) point. SO.....Why drive out to Racine Hyundai for future automotive work? I probably wont.
Thank you for you truthful response. We obviously performed poorly on more than on aspect of your repair needs. Although this review is poor it gets the point through on just a few small things that can be corrected and I thank you for it. Have a great holiday
Thank you for taking the time to leave us your valued feedback. We take this information very seriously, and I would like to inform you that your visit has been turned to the Service Manager who will be following up with you via phone call to discuss your visit and see what we can do to mend this bad experience.
Customer Care Assistant
We truly apologioozed for the lack of communication. Here at Racine Hyundai we pride ourselves on helping customers address there needs and concerns.
We will be in contact you shortly to resolve your concerns.
Thank you for taking the time to leave your feedback, please feel free to contact Mike English, our Service Manager to discuss your visit and see what we can do to mend your bad experience.
May I contact you to find out how we can inproveJohn Bell