ReScore Reviews™ (26)
Thank you for taking the time to complete the survey! We will get your vehicle taken care of.Jason Kent
Thanks for taking the time to leave your comments about your recent service visit. I called and left you a voicemail just now. Please give me a call and we can discuss further. Thanks Joey.
Thanks for the review. Please accept our apology for not correcting the repair order to the correct price. You will receive a letter for a oil change via email. We will see you again.
Hi Susan. Thanks for responding we do apologize for the wait. And we appreciate that you are such a great customer.
Thank you for responding.
We will see you soon.
Thank for the response
Thanks for taking the time for responding. I am sorry the car wasn't washed. I will gladly offer you a luster cleaning if you would like to do that. It takes about and hour contact me if you would like.
Thank you for taking the time to leave us your valued feedback. We take this information very seriously, and I would like to inform you that your visit has been turned to the Service Manager who will be following up with you via phone call to discuss your visit and see what we can do to mend this bad experience.
Customer Care Assistant
Sorry for the mix up MaryJohn Bell
Thank You for coming inJohn Bell
Obviously someone didnt tighten a bolt but the bottom of my car is dragging!
This is getting redicolus. i want corporate contact and not customer service this is unbelievable. i have to drive back to racine AGAIN because u did notvFINISH THE JOB!
Call me asap
I cant believe the gas money and time u guys have taken from me.
Show quoted text
I would like to extend our deepest apologies regarding your last visit. I am glad I was able to get a hold of you today. I look forward to seeing you later today. Happy holidays.
Thank you for feedback. However, please remember this survey is for Abby who took care of you on this visit, not for the other writer. As far as the other writer ha was spoken to, and we have not had miscommunication issues any longer.Manny Ortiz
I am deeply sorry for this mix up and assure this will not happen again. I spoke to you on 9/16/16 and looks like we reached a resolution in this matter. I truly do appreciate your business and look forward to your next visit. Thank you so much for being so understanding.Manny Ortiz
Thank you for your feedback. I'd like to again remind you we replaced your headliner at no charge ($2,600 value) for a burn hole that was not put in your vehicle by any of our staff members. The previous service manager agreed to replace your headliner because we wanted to keep you as a valued customer here, even though we did not cause the damage. We also provided a loaner car at no charge, which you took on a road trip and put over 2,500 miles on. We also took care of you oil change, a $30 value. We returned your vehicle after detailing it also, at no charge. The vehicle was inspected before giving it back to you and no spots were detected. We stand by our statement that the vehicle was returned to you in great condition. I'm sorry you fell otherwise, but we have gone above and beyond in this manner and will no longer provided any further assitance. Have a nice day.
I am sorry you last visit was less than great. We strive to make every customer visit the best one possible, and appreciate your feedback to ensure your next visit is the best one yet. We appreciate your business and look forward seeing you again.