We NEVER like to have an unhappy customer. But i don't understand why you could be upset. You were refered by another shop who couldn't fix your air conditioning. You came in we diagnosed your air conditioning correctley & gave you a price up front, No hiddden fees or Up charges. You were from out of town & in a hurry. We went out of our way to get the job done for you the same day. You didn't complain about anything when you picked up the car. NOW you complain. Doesn't sound fair to me.