Ben said his wife took the vehicle in and they did not explain the service and the cost of the service well to her. There was an miscommunication on the labor price. He said the price was different than what was first explained to his wife. When he first took his vehicle in his alarm on his vehicle was working but after the service he does not hear the beeping on his vehicle alarm anymore. He was told the service would only be only two hours but he ended up waiting about 5 hours to have his radiator repaired. He did not elaborate on the delay for the repair. He is uncertain on why they wrote his credit card number down on paper but when he went to pick his vehicle up they had him swipe it. He felt he was being over charged for the parts and for the labor. He said each employee charged a different amount for labor.
This review was collected via phone interview by Customer Research Inc.