Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

590 Reviews

98% Would Recommend
Latest Review almost 3 years ago

Reviews


LH
Leslie H.
Washington
Verified Customer
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07/01/2016 Category: Collision
Leslie said they were quick and did a great job. Everything was handled very nicely.
This review was collected via phone interview by Customer Research Inc.

AL
Angela L.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2016 Category: Collision
Angela said this business did an excellent job. She did not have to worry about the experience at all. She was going on a trip and turned her vehicle over to them. They took care of it while she was away. One cannot even see where the repairs occurred. She was recommended to them by her insurance company. She did not know of any other facilities, so her experience turned out well.
This review was collected via phone interview by Customer Research Inc.

JM
Jessica M.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/01/2016 Category: Collision
Jessica said there was some issues with getting her vehicle back from the business. Her vehicle was not ready when they promised. She does not recall the reason for the delay. They were finished the next day from the promised date but she was not able to pick it up at the time. She was told she would have to pay for the loaner vehicle for the weekend because they were closed and she could not pick up her vehicle during the weekend. She felt uncomfortable that she would have to pay for the loaner vehicle and they were not accommodating. She was told her vehicle would be cleaned after the service but when she received her vehicle there was dirty hand prints on the interior and there was no vacuuming. She does not know why she was not kept adequately informed.
This review was collected via phone interview by Customer Research Inc.

HS
Heather S.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2016 Category: Collision
Heather said they were pleasant to work with and quick. They did a great job detailing her vehicle.
This review was collected via phone interview by Customer Research Inc.

BJ
Brenda J.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2016 Category: Collision
Brenda said the business stayed in touch with her and they did a great job.
This review was collected via phone interview by Customer Research Inc.

PK
Paul K.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/28/2016 Category: Collision
Paul said he was pleasantly surprised and pretty happy with the repair. There was a one day delay due to parts.
This review was collected via phone interview by Customer Research Inc.

AL
Anna L.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2016 Category: Collision
Anna said the employees provided a speedy and efficient repair. She stated there were no problems.
This review was collected via phone interview by Customer Research Inc.

AM
Acie M.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2016 Category: Collision
Acie said this business provided excellent service, they were cooperative and they finished his vehicle on time.
This review was collected via phone interview by Customer Research Inc.

RH
Ryan H.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/26/2016 Category: Collision
Ryan said the business missed a minor detail. He pointed it out multiple times but in the end they fixed the issue.
This review was collected via phone interview by Customer Research Inc.

ML
Michelle L.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2016 Category: Collision
Spoke with Dennis. He said the employees were friendly and helped in any way they could. The business is local, convenient and the price was good. He would like to thank them for everything they did.
This review was collected via phone interview by Customer Research Inc.

DF
Dan F.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2016 Category: Collision
Dan said the service was great and on time.
This review was collected via phone interview by Customer Research Inc.

CB
Charles B.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2016 Category: Collision
Charles said the business is very conveniently located.
This review was collected via phone interview by Customer Research Inc.

KK
Ken K.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2016 Category: Collision
Ken said this business has good customer service. Everything was done on time and they worked well with the rental company.
This review was collected via phone interview by Customer Research Inc.

PM
Phillipa M.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2016 Category: Collision
Phillipa said this business is professional, she has no fault with them.
This review was collected via phone interview by Customer Research Inc.

NH
Nick H.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2016 Category: Collision
Nick said the business was professional in handling everything.
This review was collected via phone interview by Customer Research Inc.

BJ
Bill J.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2016 Category: Collision
Bill said the time he first spoke with them until everything was done, the business was great. They were great, quick, and finished early. He was very happy with everything. They did not have to keep him informed, because they had communicated what would be done, and noted everything on paper.
This review was collected via phone interview by Customer Research Inc.

WK
William K.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2016 Category: Collision
Spoke with Karen. She said everyone at the facility was courteous. It was explained to her the estimate had been figured at a higher cost than the actual repair. It was an overall good experience at the facility.
This review was collected via phone interview by Customer Research Inc.

ER
Elise R.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2016 Category: Collision
Elise said the communication was good and everything went smooth.
This review was collected via phone interview by Customer Research Inc.

RG
Renee G.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2016 Category: Collision
Renee said the service was quick and efficient. They took care of all of the details with the insurance company. They kept her updated throughout the repair process. She recommends this business.
This review was collected via phone interview by Customer Research Inc.

LS
Lindsay S.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/15/2016 Category: Collision
Lindsay said she had to call this business two or three times to get updates. Every time she called, they told her a later completion date. The repair took a total of two weeks. They did not provide specific reasons for the delay but told her about parts and paint being ordered. She had to get a rental vehicle and the delay caused her stress figuring out how long she needed it and how to pay for it. Since the repair, her aftermarket horn is not working correctly. The wires seem to be crossed and the tones are not correct. This business has room for improvement in regards to communication.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 21 - 40 of 590 in total