Overview

Overall Rating 4.39/5Overall Rating 4.39/5Overall Rating 4.39/5Overall Rating 4.39/5rating 4.39

480 Reviews

ReScore Reviews™ (16)

ReScore
Overall Rating 4.3125025/5Overall Rating 4.3125025/5Overall Rating 4.3125025/5Overall Rating 4.3125025/5rating 4.3125025
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
87% Would Recommend
100% Business Response
Latest Review 5 days ago

Reviews


Verified Customer
Grand Blanc, MI
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Excellent Service
Great service. Excellent professionalism

Verified Customer
Flushing, MI
2013 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/08/2019 Category: Service
Greeted quickly.
Good service, as always.

Verified Customer
Mount Morris, MI
2005 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019 Category: Service
Always send your vehicle to your dealership
You get knowledgeable staff and avoid all the nonsense from independent shops.
DAVID C L., Fixed Operations Manager from Randy Wise Hyundai responded on 01/14/2019

Pengseng,
Thank you so much for taking the time to fill out the survey.  We appreciate the positive feedback and look forward to assisting with all your future vehicle needs.

Dave Lucas
Fixed Operations Manager
Randy Wise Hyundai
810-230-2500

BA
Brian A.
Flint, MI
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019 Category: Service
Nearby
Took me I on time and got out when told.
DAVID C L., Fixed Operations Manager from Randy Wise Hyundai responded on 01/14/2019

Brian,
Thank you so much for taking the time to fill out the survey.  We appreciate the positive feedback and look forward to assisting with all your future vehicle needs.

Dave Lucas
Fixed Operations Manager
Randy Wise Hyundai
810-230-2500

Verified Customer
Arvada, CO
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019 Category: Service
Honest service. Not trying to sell me something I dont need.
Great company. Will continue to work with them in the future for subsequent vehicles.
SHERRI S W., Customer Relations Manager from Randy Wise Hyundai responded on 01/03/2019

Thank you so much for taking the time to fill out the survey.  We appreciate the positive feedback and look forward to assisting with all your future vehicle needs.

Sincerely,


Sherri Wiselogle
Customer Relations Manager
Randy Wise Hyundai
810-230-2500

DM
David M.
Ortonville, MI
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/27/2018 Category: Service
15k check up
Good service
DAVID C L., Fixed Operations Manager from Randy Wise Hyundai responded on 01/02/2019

David,
Thank you so much for taking the time to fill out the survey.  We appreciate your feedback and we always strive to make sure all our customers have a 5 Star visit. If there is anything we can do to help you get to a 5 star visit. Thank you again and we look forward to assisting with all your future vehicle needs.

Dave Lucas
Fixed Operations Manager
Randy Wise Hyundai
810-230-2500

Verified Customer
Flint, MI
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/27/2018 Category: Service
Friendly service
Nice staff, always helpful.
DAVID C L., Fixed Operations Manager from Randy Wise Hyundai responded on 01/02/2019

Kenneth,
Thank you so much for taking the time to fill out the survey.  We appreciate the positive feedback and look forward to assisting with all your future vehicle needs.

Dave Lucas
Fixed Operations Manager
Randy Wise Hyundai
810-230-2500

RC
Robert C.
Goodrich, MI
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2018
Good experience
We had to purchase a vehicle for our son so he would have one when he came home from college. Jim Johnson helped us out and found a good deal on a used car with low mileage. Thank you so much.
DAVID C L., Fixed Operations Manager from Randy Wise Hyundai responded on 12/20/2018

Robert,
Thank you so much for taking the time to fill out the survey.  We appreciate the positive feedback and look forward to assisting with all your future vehicle needs.

Dave Lucas
Fixed Operations Manager
Randy Wise Hyundai
810-230-2500

Verified Customer
Flint, MI
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
friendly staff and not to far from home
..
DAVID C L., Fixed Operations Manager from Randy Wise Hyundai responded on 12/13/2018

Ralph,
Thank you so much for taking the time to fill out the survey.  We appreciate the positive feedback and look forward to assisting with all your future vehicle needs.

Dave Lucas
Fixed Operations Manager
Randy Wise Hyundai
810-230-2500

PB
Paula B.
Flint, MI
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
?
Proficient on the service.
DAVID C L., Fixed Operations Manager from Randy Wise Hyundai responded on 12/13/2018

Paula,
Thank you so much for taking the time to fill out the survey.  We appreciate the positive feedback and look forward to assisting with all your future vehicle needs.

Dave Lucas
Fixed Operations Manager
Randy Wise Hyundai
810-230-2500

MK
Matthew K.
Grand Blanc, MI
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/28/2018 Category: Service
This is the third poor experience in a row for me.
Unfortunately, I had discussion with the customer service person while my vehicle was being "unserviced". I explained that i had to call after 4 days because i had not received an update from the service dept. Explanation henceforth seemed rushed and incorrect. Unsatisfactory experience in general. After 2 weeks, I still do not have the follow up about the warranty on my radio even though i know it is fully covered.
SHERRI S W., Customer Relations Manager from Randy Wise Hyundai responded on 11/30/2018

Hi Matthew,


I would like to apologize for the issues you have experienced with our service department.  If you could please give me a call when you have time so I can get a little more feedback it would be greatly appreciated.

Thank you,

Sherri Wiselogle
Customer Relations Manager
Randy Wise Hyundai
810-230-2500


DM
Donald M.
Flint, MI
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2018 Category: Service
Fantastic
Everyone is awesome at their jobs..especially Cody in service for helping me out so much..
DAVID C L., Fixed Operations Manager from Randy Wise Hyundai responded on 11/26/2018

Donald,
Thank you so much for taking the time to fill out the survey.  We appreciate the positive feedback and look forward to assisting with all your future vehicle needs.

Dave Lucas
Fixed Operations Manager
Randy Wise Hyundai
810-230-2500

KC
Kisha C.
Mount Morris, MI
2015 Hyundai Tucson
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/23/2018 Category: Service
Full service oil change half done!
Very poor job half done!
DAVID C L., Fixed Operations Manager from Randy Wise Hyundai responded on 11/26/2018

Kisha,
Thank you for taking the time to complete the survey. These surveys are vital to the growth of our dealership and your opinion and business is greatly appreciated. Our service team strives to make sure all our customers are 100% completely satisfied 100% of the time. I want to apologize for failing to do so on your previous service visit. As we continue to grow and we add new individuals to our team we come across some bumps in the road. Its your opinion and remarks that help us grow and do a better job to overcome these bumps for all our customers and for that we are grateful. I would like to offer you a free wash, vacuum, and window cleaning of your vehicle at your convenience. If there is anything we can do for you to help re-score the survey please do not hesitate to contact me directly. Thank you again and have a Happy and Safe Holiday.

Dave Lucas
Fixed Operations Manager
Randy Wise Hyundai
810-230-2500

Verified Customer
Potterville, MI
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2018 Category: Service
Service
Had to have engine replaced (luckily under warranty). Would have appreciated a little more communication. Three months and the only info that they called me about is that the car ready to be picked up. If I hadn't called, I wouldn't have had any information at all.
SHERRI S W., Customer Relations Manager from Randy Wise Hyundai responded on 11/19/2018

Thank you for the feedback, I do want to apologize for the lack of communication.  We do value your business and hope to be of service to you in the future.  If you have any other questions or concerns please feel free to contact me.

Sincerely,

Sherri Wiselogle
Customer Relations Manager
Randy Wise Hyundai
810-230-2500

Verified Customer
Flint, MI
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Oil Change
Great place and employees.
SHERRI S W., Customer Relations Manager from Randy Wise Hyundai responded on 11/19/2018


Thank you so much for taking the time to fill out the survey.  We appreciate the positive feedback and look forward to assisting with all your future vehicle needs.

Sincerely,

Sherri Wiselogle
Customer Relations Manager
Randy Wise Hyundai
810-230-2500

VO
Virginia O.
Mount Morris, MI
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
quick & pleasant employees
I get immediate service when I come in.everyone is pleasant,& service is done quickly.
SHERRI S W., Customer Relations Manager from Randy Wise Hyundai responded on 11/19/2018

Hi Virginia,

Thank you so much for taking the time to fill out the survey.  We appreciate the positive feedback and look forward to assisting with all your future vehicle needs.

Sincerely,

Sherri Wiselogle
Customer Relations Manager
Randy Wise Hyundai
810-230-2500

SM
Sean M.
Davison, MI
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
The atmosphere
🤘🏻
SHERRI S W., Customer Relations Manager from Randy Wise Hyundai responded on 11/09/2018

Hi Sean,


Thank you so much for taking the time to fill out the survey.  We appreciate the positive feedback and look forward to assisting with all your future vehicle needs.

Sincerely,

Sherri Wiselogle
Customer Relations Manager
Randy Wise Hyundai
810-230-2500


DM
Donald M.
Flint, MI
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Excellent
Another great job at keeping my little car going....
SHERRI S W., Customer Relations Manager from Randy Wise Hyundai responded on 11/07/2018

Hi Donald,

Thank you so much for taking the time to fill out the survey.  We appreciate the positive feedback and look forward to assisting with all your future vehicle needs.

Sincerely,

Sherri Wiselogle
Customer Relations Manager
Randy Wise Hyundai
810-230-2500

LS
Lawrence S.
Fort Gratiot, MI
2014 Hyundai Genesis
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/06/2018 Category: Service
Total incompetence in customer service
Condescending service rep did not return calls as promised and wasted two days of my time. This could have been prevented with a simple phone call. Was charged for loaner car that would never have been necessary had they followed through as they said they would.
DAVID C L., Fixed Operations Manager from Randy Wise Hyundai responded on 11/10/2018

Lawrence,
I would like to apologize for your recent service visit. Randy Wise Hyundai takes pride in our ability to take care of customers and with your visit we failed. I appreciate you taking the time to respond to the survey, your opinion is very important to us as we continue to grow as a company. If there is anything I can do to help with your previous visit please do not hesitate to contact me. Thank you again for your time and your business, it is much appreciated.

Dave Lucas
Fixed Operations Manager
Randy Wise Hyundai
810-230-2500

Verified Customer
Columbiaville, MI
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2018 Category: Service
Great!
Great service, reasonable price.
SHERRI S W., Customer Relations Manager from Randy Wise Hyundai responded on 11/01/2018


Thank you for taking the time to fill out the survey.  We appreciate the positive feedback and look forward to assisting with all your future vehicle needs.

Sincerely,

Sherri Wiselogle
Customer Relations Manager
Randy Wise Hyundai
810-230-2500