Overview

Overall Rating 4.41/5Overall Rating 4.41/5Overall Rating 4.41/5Overall Rating 4.41/5rating 4.41

501 Reviews

ReScore Reviews™ (16)

ReScore
Overall Rating 4.3125025/5Overall Rating 4.3125025/5Overall Rating 4.3125025/5Overall Rating 4.3125025/5rating 4.3125025
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
87% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


Verified Customer
Columbiaville, MI
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
Great service
Anna Maria Island, FL

Verified Customer
Fenton, MI
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
They're fast & friendly
They took my car in right away & told me it would be about 45 minutes, that's how long it took!
DAVID C L., Fixed Operations Manager from Randy Wise Hyundai responded on 03/15/2019

Linda,
Thank you so much for taking the time to fill out the survey.  We appreciate the positive feedback and look forward to assisting with all your future vehicle needs.

Dave Lucas
Fixed Operations Manager
Randy Wise Hyundai
810-230-2500

TS
Thomas S.
Dryden, MI
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Your people take care of the customers needs.
Your people take care of the customers needs.
SHERRI S W., Customer Relations Manager from Randy Wise Hyundai responded on 03/13/2019

Dear Thomas,

Thank you so much for taking the time to fill out the survey.  We appreciate the positive feedback and look forward to assisting with all your future vehicle needs.

Sincerely,

Sherri Wiselogle
Customer Relations Manager
Randy Wise Hyundai
810-230-2500

LF
Linda F.
Flint, MI
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019
Car sales service
I want to thank Jim Johnson, manager and service mechanic at Randy Wise for all you did to make sure my 16 year old had a vehicle. All of you went way beyond to take care of him. As a mother and customer it is greatly appreciated. Highly recommend this Randy Wise
DAVID C L., Fixed Operations Manager from Randy Wise Hyundai responded on 03/15/2019

Linda,
Thank you so much for taking the time to fill out the survey.  We appreciate the positive feedback and look forward to assisting with all your future vehicle needs.

Dave Lucas
Fixed Operations Manager
Randy Wise Hyundai
810-230-2500

KS
Kimberly S.
Linden, MI
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
great service everyone was friendly
i had no problems having service done to my car they even did more than i came in for in the fastest way possible
DAVID C L., Fixed Operations Manager from Randy Wise Hyundai responded on 03/13/2019

Dear Kimberly,

Thank you so much for taking the time to fill out the survey.  We appreciate the positive feedback and look forward to assisting with all your future vehicle needs.

Dave Lucas
Fixed Operations Manager
Randy Wise Hyundai
810-230-2500

Verified Customer
Montrose, MI
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/09/2019 Category: Service
Warranty work
Reviewed and identified problem while we were there, but we were there 3 hours. They did provide a veey nice loaner.
DAVID C L., Fixed Operations Manager from Randy Wise Hyundai responded on 03/13/2019

Dear Anita,
Thank you so much for taking the time to fill out the survey.  We appreciate the feedback. We strive to make sure all our customers receive a 5 Star visit. It's looks as if we may have failed to do so with your visit. If there is anything we can do to get you to a 5 Star visit please do not hesitate to contact me directly. Thank you again and we look forward to assisting with all your future vehicle needs.

Dave Lucas
Fixed Operations Manager
Randy Wise Hyundai
810-230-2500

CH
Cheryl H.
Flint, MI
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019 Category: Service
Service experience
Friendly professional service
DAVID C L., Fixed Operations Manager from Randy Wise Hyundai responded on 03/08/2019

Cheryl,
Thank you so much for taking the time to fill out the survey.  We appreciate the positive feedback and look forward to assisting with all your future vehicle needs.

Dave Lucas
Fixed Operations Manager
Randy Wise Hyundai
810-230-2500

Verified Customer
Linden, MI
2018 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/01/2019 Category: Service
Not great
No one bothered to tighten my lug nuts, one fell off in my driveway when I got home
DAVID C L., Fixed Operations Manager from Randy Wise Hyundai responded on 03/06/2019

Dear Jodi,
Thank you for bringing this to my attention. First and foremost we would like to apologize for the lack of care that my Lube Technician displayed while working on your vehicle. This type of carelessness is not acceptable. We understand your frustration and concern, we can only reassure you that our service team is well aware of the importance on making sure a job is completed 100%. We would love the opportunity to resolve this and make it up to you. We strive to make sure all our customers receive a 5 star visit and if there is anything we can do to get you to a 5 star visit please contact me directly. As a part of our apology we would like to offer you a FREE complete auto detail. Let me know what day works best. If there is anything else we can do for you please do not hesitate to contact me directly. Take care and have a great day.

Dave Lucas
Fixed Operations Manager
Randy Wise Hyundai
810-230-2500

Verified Customer
Dewitt, MI
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2019 Category: Service
Excellent service
Verified my concern and fixed the issue
DAVID C L., Fixed Operations Manager from Randy Wise Hyundai responded on 02/28/2019

Tom,
Thank you so much for taking the time to fill out the survey.  We appreciate the positive feedback and look forward to assisting with all your future vehicle needs.

Dave Lucas
Fixed Operations Manager
Randy Wise Hyundai
810-230-2500

CM
Carmen M.
Waterford, MI
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Oil change
I really appreciated the extra service that I received
DAVID C L., Fixed Operations Manager from Randy Wise Hyundai responded on 02/19/2019

Carmen, 
Thank you so much for taking the time to fill out the survey.  We appreciate the positive feedback and look forward to assisting with all your future vehicle needs.

Dave Lucas
Fixed Operations Manager
Randy Wise Hyundai
810-230-2500

Verified Customer
Fenton, MI
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/15/2019 Category: Service
Not personal
Better 4-5 years ago.
DAVID C L., Fixed Operations Manager from Randy Wise Hyundai responded on 02/22/2019

Christina,
Thank you so much for taking the time to fill out the survey.  We appreciate your feedback. We try to make sure all our customers receive a 5 star visit. Unfortunately we fall short, and its our customers feedback like yours that enable us to learn and provide you with a 5 star visit. If there is anything I can do for you to get you to 5 stars please do not hesitate to let me know.

Dave Lucas
Fixed Operations Manager
Randy Wise Hyundai
810-230-2500

PB
Paula B.
Flint, MI
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
?
Very timely matter and efficient.
DAVID C L., Fixed Operations Manager from Randy Wise Hyundai responded on 02/19/2019

Paula,
Thank you so much for taking the time to fill out the survey.  We appreciate the positive feedback and look forward to assisting with all your future vehicle needs.

Dave Lucas
Fixed Operations Manager
Randy Wise Hyundai
810-230-2500

Verified Customer
Flint, MI
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/12/2019 Category: Service
Services
Friendly helpful staff
DAVID C L., Fixed Operations Manager from Randy Wise Hyundai responded on 02/13/2019

Austin,
Thank you so much for taking the time to fill out the survey.  We appreciate the positive feedback and look forward to assisting with all your future vehicle needs.

Dave Lucas
Fixed Operations Manager
Randy Wise Hyundai
810-230-2500

MW
Mildred W.
Flint, MI
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2019 Category: Service
Service
I scheduled service for a recall campaign for the air bag control unit and Lube, Oil and Filter.
The work was done in the estimated time frame and was done well.
I was given a courtesy ride home and back for my car right away.
The price was reasonable.
Overall it was a good experience.
SHERRI S W., Customer Relations Manager from Randy Wise Hyundai responded on 02/01/2019

Hi Mildred,

Thank you so much for taking the time to fill out the survey.  We appreciate the positive feedback and look forward to assisting with all your future vehicle needs.

Sincerely,

Sherri Wiselogle
Customer Relations Manager
Randy Wise Hyundai
810-230-2500

AC
Alfred C.
Fenton, MI
2014 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2019 Category: Service
accomadative, friendly
always gets the job done right, on time
SHERRI S W., Customer Relations Manager from Randy Wise Hyundai responded on 02/01/2019

Hi Alfred,

Thank you so much for taking the time to fill out the survey.  We appreciate the positive feedback and look forward to assisting with all your future vehicle needs.

Sincerely,

Sherri Wiselogle
Customer Relations Manager
Randy Wise Hyundai
810-230-2500

Verified Customer
Flint, MI
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/25/2019 Category: Service
Oil change
Great
DAVID C L., Fixed Operations Manager from Randy Wise Hyundai responded on 01/28/2019

Dear Randi,
Thank you for taking the time to respond to the survey, your opinion is very important to our continuous growth. We strive to make sure all our customers receive a 5 star visit each and every time. If there is anything we can do to make sure your visit to service is always a 5 star visit please do not hesitate to contact me directly. Thank you again for your response and your business. 

Dave Lucas
Fixed Operations Manager
Randy Wise Hyundai
810-230-2500

JR
James R.
Flint, MI
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019 Category: Service
Excellent, as always
Excellent service as always.
DAVID C L., Fixed Operations Manager from Randy Wise Hyundai responded on 01/28/2019

Dear James,
Thank you so much for taking the time to fill out the survey.  We appreciate the positive feedback and look forward to assisting with all your future vehicle needs.

Dave Lucas
Fixed Operations Manager
Randy Wise Hyundai
810-230-2500

BT
Barry T.
Flushing, MI
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019 Category: Service
Hassle Free Service
I made an appointment and when I arrived they were ready to and finished in less than an hour.
DAVID C L., Fixed Operations Manager from Randy Wise Hyundai responded on 01/28/2019

Dear Barry,
Thank you so much for taking the time to fill out the survey.  We appreciate the positive feedback and look forward to assisting with all your future vehicle needs.

Dave Lucas
Fixed Operations Manager
Randy Wise Hyundai
810-230-2500

DT
David T.
Flint, MI
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2019
Jim Johnson
Jim Johnson did everything he could do to get me in a very nice vehicle even though i am in a Crazy situation.They are very professional and honest with you thanks alot i love my 2015 Chrysler 200 s
DAVID C L., Fixed Operations Manager from Randy Wise Hyundai responded on 02/13/2019

David,
Thank you so much for taking the time to fill out the survey.  We appreciate the positive feedback and look forward to assisting with all your future vehicle needs.

Dave Lucas
Fixed Operations Manager
Randy Wise Hyundai
810-230-2500

Verified Customer
Brighton, MI
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2019 Category: Service
Service department is great!
Always attentive to the customers and going above and beyond.
DAVID C L., Fixed Operations Manager from Randy Wise Hyundai responded on 01/21/2019

Dear Katrina,
Thank you so much for taking the time to fill out the survey.  We appreciate the positive feedback and look forward to assisting with all your future vehicle needs.

Dave Lucas
Fixed Operations Manager
Randy Wise Hyundai
810-230-2500