Thank you for what looks like a great review and for being a loyal customer. But looks like you gave us a low score (1 out of 5), was thet a mistake?
To check in. They don’t take the initiative to keep you updated
Sam, sorry about the slow response. Unfortunately we are down half a crew here because of the slow down in business due to the coronavirus. We are trying our best to serve our customers the best we can. We appreciate your feedback and we will continue to work through being short staffed. We apologize again for any inconvience to you.
Mary, your brother Dan brought in the car he bought from you (2007 Hyundai Santa Fe). We still had it in our system from when you came in 2012 for brakes. We will change the vehicle into your brothers name so you will not get notified again of repairs. Thank you.
Well not so fast I still have the problem!!! I was charged for the work! Then Had I known that they were going to wash my car (which I appreciated) I would've pulled out my pipe and weed but when I got back into my car my it was gone and of course no one knew anything. So I got charged for a car wash basically and now have to buy a new pipe and some weed. Total let down
Scott, Ray is looking into all of this today and will be in touch with you.
My apologies for any unprofessionalism you recieved from our personnel and staff. We have definitely reviewed the situation. We are glad you were happy with the detail.
Sandy, we're so sorry that you were embarrassed by our "lectures". We just want to make sure our customers know trhe importance of low cost oil changes to make sure your vehicle investment last a long time. Ray has been doing this work for over 35 years and finds that oil changes should be done every 3,000 miles for regular oil and 5,000 miles for synthetic oil. The dealer does usually recommend longer intervals but with our customer's as well as our personal vehicles this has not proven to be the best maintenance for the vehicles. Vehicles last much longer with less engine issues if the maintenance is done with the frequency outlined above. Again, we apologize for the lectures and appreciate your long time business at the shop.
Frank, we are so sorry we did not take care of the details. Ray left you a message that he will be happy to bring a tech to your house or place of business to complete the job of resetting the button.
I left there without my answer, and I think he could tell me before assessing the issue that could happen. I would probably not do anything.
Other than that, nice people.
Thank you for your input, Ray called you to straighten this out and refund you your money. We hope you are pleased with the outcome. We appreciate your business and your feedback. Our goal is to have happy, repeat customers and hopefully we have accomplished that and will see you again.
Ashley, sorry to hear about the bad car wash. I wish you had brought it to my attention at the time and we would have made it right. Feel free to come by and see me for a re-do and I will make sure the job is done right. Thanks, Ray.
Unfortunately this past service was not a 5 star experience.
A little over an hour after arriving, I was told my car was finished. It was beautiful, and clean. I always appreciate how thorough they are.
I paid, and was about to leave when the woman who drove my car around noticed something was off.
They had not completed a 2 part service on my car. They asked if I had more time, if I could stay an extra 30 mins (which was really 45 minutes)& charged me an extra $50 to finish the 2nd part of the service that should have been completed at the same time, and been charged a total of $100...Very strange... My brakes STILL make a suspicious noise which was never addressed...I paid a total of $290 which also seems very high for the very few services I had completed. I am also a little upset that I was never offered the option between NEW brake drums or fixing them. They just told me I should fix them. (& I trust Ray, I always take his advice.) The brake drums should still be pretty new considering I had my brakes replaced LAST time I was at Ray's. Odd.
Sorry for the confusion last week when you were in the shop. Ray tried to call a few times but I believe you finally resolved the issues via text. We like to talk to our customers personally when there is an issue with their service to make sure the issue gets resolved promptly. Thank you, we appreciate your business.
Although i had already changed all my brake pads at Midas about a month ago. After the oil change at Ray's, his invoice showed that it was recommended i need new brake pads because they were low. Thats a complete liie. I didn't say anything, paid & left. Beware of what the mechanics recommend for your car, they are just looking to replace things that you can't see or trying to squeeze an extra dollar off you. That's very dishonest while doing a simple oil change & makes you wonder why mechanics would just put down anything on a quote when they clearly know you can't see parts under the car!
Jane, I'm sorry you felt we were dishonest with you about the low brake recommendation. The recommendation was from May 2014 when we noticed your brakes were low. Our computer system keeps the recommendation in your file until the repair is made. Since you took your car to another shop we would have no way of knowing that you had the work done. The recommendation has been removed from your file and I apologize for the misunderstanding. Please be assured that Ray Frey Auto Center wants you and all of our customers to be safe on the road and we appreciate your business.
Glad we could be a small bright spot in this crazy time. Our prayers are with you and your kids to make it through this COVID 19 safe and healthy and that you find a new job you love. Thank you for your business.