I was happy with the service. I was not happy to find the with the change in ownership the lifetime oil changes that I purchased may have disappeared. Was told the previous owner did not set enough aside in escrow or however it is done to provide for future oil change commitments. Red Rocks will do only three oil changes unless they can get the rest of the funds from previous dealer. Where is the due diligence to completely review all commitments made by Grand West and see that they were properly funded. I am very upset about this.

Not Recommended

Keith W. from Red Rock Hyundai responded on 03/19/2018 12:17 PM

Hello,

I wanted to reach out and introduce myself. My name is Nicole Brienzi and I am the new Fixed Operations Director for the Red Rock Auto Group.
We, too, are frustrated with the lack of remedy, thus far, by Grand West Auto Group and are diligently requesting corrective action.
I thank you for your patience and welcome any questions you may have.
Nicole Brienzi
nicoleb@tdauto.com
970-257-6979

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