Redhawk Auto Service


Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

1232 Reviews

ReScore Reviews™ (1)

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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
96% Would Recommend
Latest Review about 22 hours ago
Marina M. ReScore Review on 11/30/2016
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Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
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Marina said everything was a mistake. She apologized for the inconvenience because everything with this business is excellent. It was a big mistake on her part and felt very apologetic. She wanted to make sure everyone knew it was a mistake.
Vehicle: Mercedes-Benz GLK350
Category: Service
Service Date: 11/17/2016
Review Created: 11/25/2016
This review was collected via phone interview by Customer Research Inc.

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Marina said her husband called the business. He was told the price of the service would be $115 and it would take 30 minutes to complete. When she arrived at the business, she was told it would be $70 more and it would take two hours. She called her husband to explain what she was told and he asked to speak with a manager. The service manager came to the phone and then he began yelling at her husband. He told him twice, to take his business elsewhere. She said he very rude and it was outrageous. Her mother owns a Mercedes as well and if she was spoken to in that manner, she would be angry. She said a young employee was very helpful and apologetic about the way the service manager spoke with her. She said another employee also apologized for the service manager's behavior. She said another manager called her at home, to apologize but she missed the call. When she returned it, she just got the voicemail. She called back to thank him for his call. She said her experience was terrible but she does not want the service manager to be fired. She suggests that someone talk to him and that maybe he needs a few days off. Since she was told to taker her business elsewhere, she will not be recommending this business for service.
Vehicle: Mercedes-Benz GLK350
Category: Service
Service Date: 11/17/2016
Review Created: 11/25/2016
This review was collected via phone interview by Customer Research Inc.
Redhawk A. at Redhawk Auto Service responded on 11/28/2016

call marina and talk to her about her visit and she was confused with a different shop and was very happy with are service and very sorry about the confusion

Tom Grady
Owner
BOB H. on 11/16/2017
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"Staff, the quality of the work and prices are reasonable."
I've been going to Redhawk Auto Service for about 3 1/2 years for service on my Diesel Truck and will continue as long as I feel I can trust the mechanics and the support staff (which I do).
Vehicle: Ford Police Interceptor
Service Date: 11/16/2017
Review Created: 11/16/2017 11:17 PM
TRACY M. on 11/16/2017
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"Strongly recommended."
Great service and done before quoted time.
Vehicle: Ford Explorer
Service Date: 11/15/2017
Review Created: 11/16/2017 09:04 AM
Fai D. on 11/15/2017
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Fai said this business was good. He would like to go back.
Vehicle: Toyota Corolla
Category: Service
Service Date: 11/11/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
ELLA B. on 11/14/2017
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"Great service and Great people"
This place is awesome. Their customer service is great. Mechanics are nice and knowledgeable.
Vehicle: Mercedes-Benz S500
Service Date: 11/14/2017
Review Created: 11/14/2017 08:04 PM
GERALD G. on 11/08/2017
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"Good job on Ford"
Good service
Vehicle: Ford Focus
Service Date: 11/07/2017
Review Created: 11/08/2017 08:29 AM
Redhawk A. at Redhawk Auto Service responded on 11/13/2017

Thank you so much for your positive review. We appreciate your business and look forward to seeing you again. If you have any questions or would like to schedule an appointment for your next service, please don't hesitate to call us at (951) 303-9888.


Thank you once again.
Redhawk Auto Service
Alyssa H. on 11/03/2017
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Alyssa said the business provided great customer service.
Vehicle: Ford Mustang
Category: Service
Service Date: 11/01/2017
Review Created: 11/03/2017
This review was collected via phone interview by Customer Research Inc.
CHARLES D. on 10/28/2017
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"Back again"
Had to have "A" service on my MB S65. I hate to take it to the dealership. They act like they are doing you a favor for serving your car. A bunch phonies. The attitude at RAS is different and friendly. No BS at their shop.
Vehicle: Mercedes-Benz S65
Service Date: 10/27/2017
Review Created: 10/28/2017 11:14 AM
Redhawk A. at Redhawk Auto Service responded on 11/02/2017

Thank you so much for your positive review. We appreciate your business and look forward to seeing you again. If you have any questions or would like to schedule an appointment for your next service, please don't hesitate to call us at (951) 303-9888.

Thank you once again.
Redhawk Auto Service

GERALD G. on 10/27/2017
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"5 Accident check "
Your mechanic discovered he missed a leaking hose in my jeep on previous examination -but my wife stated the person on duty -who replaced chad - did not examin the undercarriage when she first bought the car as requested therefore I had it looked about my Manny who always does a great job and he found the hose and stated everything was ok although I still have some repairs from this accident by my wife last month. Give Manny a raise he is great
Vehicle: Jeep Wrangler
Service Date: 10/03/2017
Review Created: 10/27/2017 08:40 AM
Redhawk A. at Redhawk Auto Service responded on 10/27/2017

Thank you so much for your positive review. We appreciate your business and look forward to seeing you again. If you have any questions or would like to schedule an appointment for your next service, please don't hesitate to call us at (951) 303-9888.

Thank you once again.
Redhawk Auto Service

GILBERT C. on 10/27/2017
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"People and did what they said.. "
In and out and did what they told me. Great people to work with.
Vehicle: Ram Pickup
Service Date: 10/26/2017
Review Created: 10/27/2017 06:40 AM
Redhawk A. at Redhawk Auto Service responded on 10/27/2017

Thank you so much for your positive review. We appreciate your business and look forward to seeing you again. If you have any questions or would like to schedule an appointment for your next service, please don't hesitate to call us at (951) 303-9888.

Thank you once again.
Redhawk Auto Service

CHARLES D. on 10/26/2017
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"Still my favorite repair shop for my Mercedes"
The crew at Redhawk Auto Service is a team that works together to gets the job done on time. No messing around, they find the parts needed and at the right price. Try them out you will not be disappointed.
Vehicle: Mercedes-Benz S600
Service Date: 10/25/2017
Review Created: 10/26/2017 11:41 AM
Redhawk A. at Redhawk Auto Service responded on 10/26/2017

Thank you so much for your positive review. We appreciate your business and look forward to seeing you again. If you have any questions or would like to schedule an appointment for your next service, please don't hesitate to call us at (951) 303-9888.

Thank you once again.
Redhawk Auto Service

Robert M. on 10/25/2017
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Robert said they did a good job.
Vehicle: Mitsubishi Eclipse
Category: Service
Service Date: 10/23/2017
Review Created: 10/25/2017
This review was collected via phone interview by Customer Research Inc.
James B. on 10/19/2017
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James said this business did a great job and the staff were nice.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 10/14/2017
Review Created: 10/19/2017
This review was collected via phone interview by Customer Research Inc.
John D. on 10/19/2017
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John said the staff were very nice and they got his vehicle done when promised. He was very pleased with what they did. Ronald helped him and he was very professional.
Vehicle: Toyota Camry
Category: Service
Service Date: 10/13/2017
Review Created: 10/19/2017
This review was collected via phone interview by Customer Research Inc.
Redhawk A. at Redhawk Auto Service responded on 10/27/2017

Thank you so much for your positive review. We appreciate your business and look forward to seeing you again. If you have any questions or would like to schedule an appointment for your next service, please don't hesitate to call us at (951) 303-9888.

Thank you once again.
Redhawk Auto Service

Perscilla D. on 10/19/2017
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Perscilla said this business included washing her vehicle.
Vehicle: Volkswagen Tiguan
Category: Service
Service Date: 10/14/2017
Review Created: 10/19/2017
This review was collected via phone interview by Customer Research Inc.
Redhawk A. at Redhawk Auto Service responded on 11/13/2017

Thank you so much for your positive review. We appreciate your business and look forward to seeing you again. If you have any questions or would like to schedule an appointment for your next service, please don't hesitate to call us at (951) 303-9888.

Thank you once again.
Redhawk Auto Service

Dana C. on 10/19/2017
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Dana said the service was great.
Vehicle: Ford F-150
Category: Service
Service Date: 10/16/2017
Review Created: 10/19/2017
This review was collected via phone interview by Customer Research Inc.
YOGI D. on 10/17/2017
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"Redhawk Auto Service Beats The Competition"
I got a same day appointment from Manuel to get my truck’s transmission fluid flush. Dropped off my vehicle around 9:30 AM by 2:00 PM Manuel called me back and said my truck is ready for pickup. That’s what I call fast, efficient and affordable service.
Vehicle: Toyota Tacoma
Service Date: 10/17/2017
Review Created: 10/17/2017 08:24 PM
Redhawk A. at Redhawk Auto Service responded on 11/02/2017

Thank you so much for your positive review. We appreciate your business and look forward to seeing you again. If you have any questions or would like to schedule an appointment for your next service, please don't hesitate to call us at (951) 303-9888.

Thank you once again.
Redhawk Auto Service

Louis P. on 10/17/2017
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Louis said this business was very helpful and everything was taken care of right away.
Vehicle: Acura RSX
Category: Service
Service Date: 10/13/2017
Review Created: 10/17/2017
This review was collected via phone interview by Customer Research Inc.
Veda W. on 10/16/2017
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Spoke with Mark. He said the counter representative was nice and helpful. The staff did the job in a timely manner.
Vehicle: Toyota Avalon
Category: Service
Service Date: 10/10/2017
Review Created: 10/16/2017
This review was collected via phone interview by Customer Research Inc.
K.J. V. on 10/16/2017
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K.J. said this business was fast, quick, and friendly.
Vehicle: GMC Sierra 3500
Category: Service
Service Date: 10/09/2017
Review Created: 10/16/2017
This review was collected via phone interview by Customer Research Inc.
Redhawk A. at Redhawk Auto Service responded on 10/20/2017

Thank you so much for your positive review. We appreciate your business and look forward to seeing you again. If you have any questions or would like to schedule an appointment for your next service, please don't hesitate to call us at (951) 303-9888.

Thank you once again, 

Redhawk Auto Service

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