Hello and thank you for allowing us to work on your Jetta. I completely understand your frustration. But, again I reitterate that we are not a collision repair center. We are a mechanical repair center. We do not paint fenders or bumpers. We replaced the radiator and a/c condensor and plastic pieces damaged from your accident and even had the front facia painted for you by a body shop here in town. All of the parts installed came from a VW dealer and were replaced according to the estimate that was sent in to your insurance company. The insurance company was the delay in repairing your vehicle as you too even stated that you had received the emails that we included to you WITH pictures of the damage. The damage to the bumper AFTER the repairs were made are consistent with pulling up to a curb or concrete bumper in a parking lot. Unfortunatley, since neither you nor I are the regular drivers of the vehicle, some of the details seem to have been left out.
I did not deserve any disrespect and did not disrespect anyone. I had every right as a paying customer to voice my concerns. I do appreciate the Tech. who repaired my car as he met all obstacles and succeeded. Thank-you, as I was able to return back to my family and made it back home.
Not real assurance of the problem or options for stop-gap measures.
Will sell as is.
I would first like to say thank you for using Ric Henry's Auto Service. For the problem(s) that you guys were having, we need to start off fixing what we know is faulty. In this case it is an ignition coil and spark plugs. I wish there was a way of knowing what other ailments a car may have, but you have to start off fixing what the main problem is and see how many other problems are related to the main issue (if we had the ability to read into the future, well, lets just say we would all be very wealthy and there wouldn't be any hungry people in the world). Unfortunatly, with the number of miles of your vehicle, it is very likely all the repairs needed could exceed the value of your vehicle. Thats when one needs to decide if you want to keep it and fix it or sell/trade-in. When repairs surpass a vehicles value, it has to make sense for the customer, before it can make cents for us. If you have any other questions, please feel free to contact us. Thanks and God bless!
Unfortunately, my car is still hard to steer, the wheel that the wheel bearing was replaced now squeaks, the oil change service light came on last week and it still has 3,000 miles before needing an oil change. I’m frustrated and disillusioned by the quality of the service work.
And I do not agree to the Terms of Service
Hi Carrie! Unfortunatly the power steering gear is still in need of being replaced like we discussed. If the wheel bearing we installed is making noise, it is covered by a 3 year/36,000 mile warranty. The oil change reminder should have been reset and there is no excuse for that. I will go over that with my technicians. Thank you for bringing it to our attention and let Shane or Daryl know what you want to do on the noise.
The customer was contacted and informed of the charges for replacing the thermostat as HE removed the thermostat and as per the diagnostic procedure, the vehicle must have a properly working thermostat and thus replaced the thermostat due to overheating. We pressure tested the cooling system and hydrocarbon tested the cooling system. Mr. Henry was more than accomodating as the vehicle was here for more than a month while the customer was deciding what was financially best for him to do. We are not pushy and even informed him that an engine replacement was probably more than what he would be able to get back should he try to sell it one day. The estimate was provided to the customer on July 3rd and the vehicle was not picked up until August 10th. We do not charge storage fees nor did we hound the customer to pick up and pay for the work that we performed. It is our policy that all vehicles be paid in full before we are able to release them back to the customer.