ReScore Reviews™ (6)
We are sorry for your unplesant experience. I have reached out to the customer and have resolved the issues.
PS. If Rich's actually pays attention to these reviews and offers to make this right, I will gladly delete this review and write a new one.
Moving on, there's something askew in the electrical system, possibly as simple as fuse replacement …. however, the horn doesn't honk, no lights come on when the doors are opened, no light in the trunk etc. Some weird idiosyncrasies electrically. That said, in my opinion, the best part is the dumb key in ignition beeper doesn't beep when the door is opened and the key in the ignition - are those things annoying or what? Anyway, these are minor issues at this point, electrical issues in cars can be a real bugger diagnosing and I'd use an auto electric repair facility for sure.
They did repair the engine issues, to Rich's credit, at no charge.... duh.... but I'll say generally, it appears they did little to make this car more 'presentable'. I'll agree this is a 2001 Mustang GT and to be expected to have some blemishes - and the price was reasonable for sure, BUT we would have paid another $500+ to buy the car - mu advice would have been to fix these little issues and raise the selling price somewhat. The Carfax history is quite positive - local Kenmore owner, but it's interesting reading, especially between reading between the lines.
Overall I'd rate our experience with Ron & Rich's as positive - it's disappointing somewhat that they failed to pay attention to the little details of the car's general condition/serviceability that would have turned this 3-Star rating to a 5-Star rating and above.
"In any moment of decision, the best thing you can do is the right thing, the next best thing is the wrong thing, and the worst thing you can do is nothing." …. Theodore Roosevelt
This car is a CONVERTIBLE and Ron, our salesman, was totally unfamiliar with the term 'boot' when I asked if the car had one. 'No boots' was his response - I informed him that the term is singular, not plural.... I mentioned that the new top seems hard to deal with - the top and it's 'posts' in where it should clamp into don't match up. And the top motor is SLOW. So today (10/12/2019) the top would not come up, the motor would barely function AND finally, with my wife's help we got the top up. My recent communications with Ron tonight - 1. he claims to have a mustang convertible himself, BUT how can anyone with a convertible not know what a 'boot' is? I ask you. 2. he said to bring it in and he'd demonstrate to a top goes up and down. A method we are all too familiar with. 3. he said tough sh*t, there is nothing he could do. I'll ask you, is this the type of car sales you'd like to do biz with. Lastly, they offer a warranty thru ASC, we were stupid from a risk management perspective, the 'warranty' while it covers a lot of items, the maximum dollar amount they cover is, GASP, $1000. Both the Three & Six Month 'warranties' cover a MAX of $1000. What did the Six Month Warranty cost us? $508. Yes,we paid half of the total amount of coverage in premiums. Did Rich's Car Corner and Ron mention this? NO, NO, NO Ron did not. Using email and/or text messages provides a written documentary proof for any discrepancies that can occur with phone conversations. Keep that in mind with any important communiques....But don't despair future car buyers, this is only the opening chapter in this horrid story.....
We told him to bring it in. My understanding was they were having trobule latching the top down, which happens on a new top because they are tight until the top streches a bit.
We have the receipts of work we did at no charge for customer. If the top doesnt want to go up from a folded postion this is a different issue, which we can look at. The last time he was in we showed him how to latch the top. If there is a different issue we can help. thanks for reading!
Additionally I did by Car#1 and was horrified to arrive home and discover that I was allowed to drive off the lot with a burnt out brake light...thanks for that.