Reviews
RR
Ralph R.
Port Orchard, WA
ReScore Review™
Car repair
We were trying to get an issue fixes on my sister in laws car and it went on for months. After their owner found out he took care of it in a couple days.
Recommended
Original Review
This place is not good
We took my sister in laws car back in 3 weeks ago because the passenger airbag light was on and they said they would fix it. Brandon said it was all done and they would deliver it but they did not and will not answer calls or text. This problem has been going on since February when she got the car.
Richard S. from Rich's Car Corner responded on 05/18/2021
Sorry Brandon no longer works here. As soon as we found out about your car, we sent it out to a shop that specialized in air bags. Here is my phone number Rich owner 206-261-5324. They have ordered a part and waiting on it as of friday. Again sorry I wasn't in the loop. One of my many reasons we let him go.
Richard S. from Rich's Car Corner responded on 05/24/2021
Car is now fixed and customer has the Mazda6 in their possession.
DJ
DANIEL J.
Spokane, WA
Ram Cargo Van
Verified Customer
ReScore Review™
They stand behind what the sell and will go out of their way so your satisfied!
Rich’s had the van I wanted for my business the problem was I live in Spokane and would have to drive to Seattle to pick it up. I am glad I took the chance. When I got there they had everything ready to go. I was in and out of there in an hour and a half. I had a couple issues when I got home that needed to be fixed I wasn’t even going to complain but they reached out to me to see how my experience was dealing with them, I told them about the issues I had and they sent me a check for the repairs. when I went there I knew I was buying a used car so I didn’t expect it to be perfect. Rich’s went out of there way to make sure my experience with them was 5 star. Thanks Rich’s, I love my c/v van it’s Ram Tough!!!!
Recommended
Original Review
Go somewhere else or plan on putting an extra $1300 into the vehicle you purchase.
I got the van I was looking for. I drove from Spokane to get this van. I did my best to check out the van hoping I would find the problems before buying the van, everything seemed good. I read the reviews on this place before going so I was Cautious. Let’s just say they did an excellent job hiding the problems, At least I got it back to Spokane without a tow truck. The next morning there was a pile of oil on the ground and the battery was dead. Had to buy a new battery and replace the oil cooling system came to around $1,300 my bad I gave two stars only because I have to own the fact that I choose to go here after reading the reviews and there were a lot of bad reviews. Now that I have got that stuff fixed I really like the van. It was the only one I could find like it and I wanted it. I knew I was buying a used car but theses guys will rip you off if you choose to give them the chance. I didn’t call and complain because like I said earlier my bad. Wasn’t going to leave a review but this showed up in my email so if they want it here it is. I should just say this I would have paid 11,300 for the van you should have just had that stuff fixed on your end and I would be happy customer.
Richard S. from Rich's Car Corner responded on 12/09/2020
I am sorry about your oil leak. Like you, we did not catch it or was told about it when we purchased it. Although it was sold as is if you can email me a bill for the repair on the oil leak I am willing to pay 50%.
Rich Sargent sales@richscarcorner.com
Verified Customer
Seattle, WA
Alfa Romeo Spider
Verified Customer
ReScore Review™
Above and beyond!
Day after buying car, it wouldn’t start. Initial thought was that I was stuck with a lemon. Rich’s came and picked up car and fixed the problem (bad fuel pump) at NO CHARGE! Definitely a customer for life!
Recommended
Original Review
Not great so far
I bought a car, that night brought it home and won’t start at all. Replaced so many parts and still no good. So my experience is horrible
Richard S. from Rich's Car Corner responded on 07/24/2019
Simple fix, car now runs great, no charge, sorry for the inconvience.
LG
LARRY G.
Seattle, WA
Dodge Magnum
Verified Customer
ReScore Review™
dodge magnam 2005
I love the car runs great.I dont mind sitting in traffic now radio great.Thanks for all your help glen,larry
Recommended
Original Review
nice car
I love the car but i think you charged me 1000 dollars to much.price was 3999 on web site, payed 4999 then ten minutes after i told the sales man price changed on web site funny how that works. larry
Richard S. from Rich's Car Corner responded on 01/28/2019
please re score so we can make this right for you!
Thank you
Rich
AL
ADRIENNE L.
Marysville, WA
Audi A4
Verified Customer
ReScore Review™
I appreciate it...
I appreciate the help very much for helping with the repairs of my car. I would still recommend this business to any of my friends or family, because of it being a great car lot.
Recommended
Original Review
Eh...
1998 Audi was listed at a unreasonable price. The car lot has great employees, however, the car that was purchased didn't even make it home the first night. The dealership took it back and replaced a part at no cost, but didn't check to see if there was something else wrong? I've had the car for about a month and and now need to pay 4,500 to fix the car, keep in mind that was the listed price. I don't think it's fair to sell a car over 15 years old essentially costing me 9 grand. It's not worth 9 grand, and I will be reselling and purchasing a new vehicle elsewhere.
I don't want my bad review to ruin anyone else's experience. It's a great place, just be really careful.
I don't want my bad review to ruin anyone else's experience. It's a great place, just be really careful.
Recommended
Richard S. from Rich's Car Corner responded on 03/06/2016
Hi Adrienne
Rich here, I am sorry for your problems with your car, I did talk to you at the time of purchase and told you to contact us if something that was expensive needed to be done.
We can easily save you at least 60% over retail, somehow I got this review after you had already gave the garage the ok to do the work.
I gave a $1000.00 check to help out and your Grandfather got the bill reduced another 500.00.
PLEASE contact us first next time, again I am sorry.
JD
JENNIFER D.
Seattle, WA
Mitsubishi Endeavor
Verified Customer
ReScore Review™
The people and how much they really care about their customers!
Re-score most definitely!!! I should have called Rich's car company before I did my original survey because when they got my survey they immediately called me to help. I was surprised and so relieved. They took my car in and had everything fixed on it that made me concerned. They also paid for the majority of the cost. I really feel like, with me being an emotional pregnant woman at the moment I didn't score them correctly to begin with. The people are great! They really go out of their way to help in any way! I would recommend this place to anyone. My husband will be purchasing his car there this summer. Thank you for my amazingly beautiful car. You guys have all blessed me. May God bless you all as well.
Recommended
Original Review
Sean was really nice to us. However, they lied about the condition of the car to us.
We bought a used car from then and the same day we bought it we had to drop it off at a mechanic. Service engine light came on and our car made horrible noises. The mechanic found they had reset the computer for Cat converters. Two out of the 3 needed to be replaced ($1700) as well as timing belt ($200). We don't have the money to fix it so basically we are careless until we save enough. Having a 4 yr old and new born on the way, this makes life very difficult to get around. When I took the car to have the emissions tested the person working there recommended not to have it tested because it was somehow waived last time and if it didn't pass then that would be more money ($150) to get fixed. Now I know when you buy a car "as is" there could always be problems. However, they had their mechanic look over the car and fix a noise the engine was making (which now is back) and have us a thumps up that everything was good to go.
Richard S. from Rich's Car Corner responded on 01/31/2015
Please rescore Jennifer, I am sorry this happen, we did not turn off the check engine light, we purchased from a new car dealer trade in. Either the customer turned off the check engine, the wholesaler, or dealership could have done this. I paid top dollar for this vehicle not knowing this expensive repair was needed.
We replaced both cat converters and O2 sensors, retail value around 1900.00. Rich's Car Corner covered all but 500.00 of it.
Again I am sorry for your inconvience.
MW
Mackie W.
Tacoma, WA
ReScore Review™
Update
Mr. Rich went out of his was after this incident occurred to follow up on this situation and was very good about getting back to us about the outcome. He went out of him way to right the situation and was very kind and genuinely concerned.
Recommended
Original Review
Purchasing a car
THIS PLACE IS TERRIBLE! Frank Northup is rude and disrespectful. He discredited all knowledge either of us had about cars (my boyfriend and I - he has done TONS of work on different cars), and the price listed online did not match the one posted on the car. He was acting superior because he was a so called mechanic. The questions that we asked were reasonable for anyone to ask when buying a car. He automatically became defensive - we asked about the loose wire in the car and the unconnected vacuum hose under the hood. The guy said that he spent 4 years in school to become a mechanic and then wasn't able to answer the questions we had about the car. We noticed that there was a loose wire inside the car coming out of the floor and noticed that there was a vacuum hose under the hood that was connected into the transmission, but was flying freely not connected to anything else. He did not give us the time of day during our visit. He did not seem concerned that we were there to buy a car. We were made to wait multiple time throughout our visit and were not once asked if we were doing okay. We also noticed that after a short distance driving during the test drive that there was the smell of gas and when the hood was opened, it was stronger. They said that the car was running fine. DO NOT buy a car from here. DO NOT have Frank be your salesman.
Richard S. from Rich's Car Corner responded on 05/20/2014
I am sorry that the communication with Frank went so poorly. I will talk to Frank about this, making sure if he cannot answer customers questions that he refers then to our mechanics. I have four full time mechanics and have someone on site seven days a week.
If you care to read some of our other comments you will see we try not to pressure people and give them space to look. Sometimes this is misinterpreted as not being helpful.
At anytime, I have only three saleman on duty and we sell about 125 cars per month. I do this to keep overhead down and let my customers look in peace.
I do apologize we can do a better job communicating without sounding rude or condensending.
Please tell me which car smelled of gas so I can put a work order to get fixed.
The price on the window is our asking price, the price on the internet is the sale price, I am sorry that was not explained to you.
Please let me know what I can do (Rich) to make this right. My cell number is 206-261-5324 call me anytime seven days a week.
Rich Sargent
Owner of Rich's Car Corner
SC
Siu Fung C.
Mount Vernon, WA
ReScore Review™
My mazda 6 shuts down suddenly while driving
They helped me fixed the major problem now
thanks
thanks
Recommended
Original Review
My mazda 6 shuts down suddenly while driving
I bought a mazda 6 here, I thought it was a great deal but it shuts down suddenly while driving!!! It's not only one time, it happens few times a day. I feel so sad for it..
Richard S. from Rich's Car Corner responded on 04/13/2014
Hi Rich here
Sorry for problems you are having.
Call me on my personal cell 206-2612-5324 we can help
Richard S. from Rich's Car Corner responded on 04/14/2014
Sorry phone is 206-261-5324
Verified Customer
Seattle, WA
Dodge Grand Caravan
Verified Customer
Great Customer Service
I had a great experience buying a vehicle with them. They were friendly and offered a great vehicle, at a great price!
Recommended
Verified Customer
Seattle, WA
Buick Century
Verified Customer
Great service
I like the selection
Recommended
Verified Customer
Bellevue, WA
Mazda Mazda6
Verified Customer
No Hassle!
my wife and I went to Rich's Car Corner to look at a few different vehicles that we were interested in. Bobby Brown had no issues moving 4 or more vehicles around the lot to get to the ones we wanted to test drive, he let us at our own leisure look around kick the tires, test drive, without hovering. I pointed a few items out on one of the cars we were interested in, said he would have his shop look at and repair. We really enjoyed the no pressure sales! Drove home the next day with our new car, as the finance company was closed on Sunday's!
Recommended
Verified Customer
Seattle, WA
Hyundai Elantra
Verified Customer
So easy to work with
Had no problems and everthing went smooth
Recommended
DP
DAWN P.
Monroe, WA
Chevrolet Uplander
Verified Customer
Quick Response
I am bound to a wheelchair and on the signing of purchase papers they had the papers ready and brought them out to me. We were in and out within 30 minutes. Other dealers take hours.
Recommended
Verified Customer
Union, WA
Saab 9-3
Verified Customer
diverse selection
older cars but very good renditions.
fair prices.
fair prices.
Recommended
PS
PATRICIA S.
Tacoma, WA
Chevrolet Cruze
Verified Customer
Dealership that Delivers
I was excited with the car I purchased from Rich’s Car Corner. What I really loved about them is the selection of cars priced right at this dealership. Plus Rich’s Car Corner’s customer service is great. I felt good doing business with this dealership. I will definitely be back in the future. Please ask for Bobby Brown our salesman who is easy going.
Recommended
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