ReScore Reviews™ (6)
My niece is looking to buy a car, but not sure I'd recommend Rich's to her. She might be assisted better at CarMax or a bigger dealership.
We are sorry for your unplesant experience. I have reached out to the customer and have resolved the issues.
PS. If Rich's actually pays attention to these reviews and offers to make this right, I will gladly delete this review and write a new one.
This car is a CONVERTIBLE and Ron, our salesman, was totally unfamiliar with the term 'boot' when I asked if the car had one. 'No boots' was his response - I informed him that the term is singular, not plural.... I mentioned that the new top seems hard to deal with - the top and it's 'posts' in where it should clamp into don't match up. And the top motor is SLOW. So today (10/12/2019) the top would not come up, the motor would barely function AND finally, with my wife's help we got the top up. My recent communications with Ron tonight - 1. he claims to have a mustang convertible himself, BUT how can anyone with a convertible not know what a 'boot' is? I ask you. 2. he said to bring it in and he'd demonstrate to a top goes up and down. A method we are all too familiar with. 3. he said tough sh*t, there is nothing he could do. I'll ask you, is this the type of car sales you'd like to do biz with. Lastly, they offer a warranty thru ASC, we were stupid from a risk management perspective, the 'warranty' while it covers a lot of items, the maximum dollar amount they cover is, GASP, $1000. Both the Three & Six Month 'warranties' cover a MAX of $1000. What did the Six Month Warranty cost us? $508. Yes,we paid half of the total amount of coverage in premiums. Did Rich's Car Corner and Ron mention this? NO, NO, NO Ron did not. Using email and/or text messages provides a written documentary proof for any discrepancies that can occur with phone conversations. Keep that in mind with any important communiques....But don't despair future car buyers, this is only the opening chapter in this horrid story.....
We told him to bring it in. My understanding was they were having trobule latching the top down, which happens on a new top because they are tight until the top streches a bit.
We have the receipts of work we did at no charge for customer. If the top doesnt want to go up from a folded postion this is a different issue, which we can look at. The last time he was in we showed him how to latch the top. If there is a different issue we can help. thanks for reading!
Additionally I did by Car#1 and was horrified to arrive home and discover that I was allowed to drive off the lot with a burnt out brake light...thanks for that.
Simple fix, car now runs great, no charge, sorry for the inconvience.
He said he didn't have it, but his boss will have to get the paperwork. When I finally got the paperwork, there was nothing on there about the transmission being replaced. But once again I saw, transmission fluid. I talked to Ron about it, he swore up and down that the car's transmission had been replaced. Of course I could not take the car back because the warranty had already expired. They knew the car had problems when I bought it. Well l have to chop this one up as a lesson learned. Never Trust a Car Dealer who says they can fix the problem. My next car I will also have checked out before buying, and if there is the smallest problem, I Will Not Buy It!!!!
please re score so we can make this right for you!