Overview

Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

2356 Reviews

ReScore Reviews™ (34)

ReScore
Overall Rating 3.1764712/5Overall Rating 3.1764712/5Overall Rating 3.1764712/5rating 3.1764712rating 3.1764712
Original
Overall Rating 1.91176/5rating 1.91176rating 1.91176rating 1.91176rating 1.91176
92% Would Recommend
100% Business Response
Latest Review about 18 hours ago

Reviews


AG
Al G.
Atlanta, GA
2001 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
I'm always able to get my car looked at quickly.
Efficient.

WG
William G.
Marietta, GA
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Very Satisfied
Prompt service, no issues.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/17/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

SB
Sherry B.
Douglasville, GA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Great Service
I was experiencing problems with my car after having it serviced at another dealership. Not wanting to return there, I chose Rick Case for follow up service and what a great choice, they fixed my problem quickly and professionally. I truly enjoyed my experience there and have car back running very well. THANKS
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/17/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

FK
Frank K.
Atlanta, GA
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Great service!
The staff was friendly, informative, and efficient
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/17/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

RC
Robert C.
Blairsville, GA
2014 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
great service
Great service
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/16/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

TM
Taytum M.
Woodstock, GA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Great experience
Upon arrival, my service writer was very nice and professional. Service was quicker than anticipated, will be back! Thanks
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/16/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

KT
Kristina T.
Marietta, GA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Car still needs work done
Great service, but already took car in twice for engine malfunction light, which came back on in less than an hour after picking it up. Dropping back off tonight to get looked at again.

AK
Alan K.
Marietta, GA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
excellent service
excellent service
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/16/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Alpharetta, GA
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/14/2019 Category: Service
Service Review
NA

MS
Michael S.
Roswell, GA
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Fast and Efficient
Always the best with Andrew and other service writers
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/14/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

LH
Lillie H.
Alpharetta, GA
2009 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Service tech
Drew has amazing customer service
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/14/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Marietta, GA
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Pleasant Experience
I arrived a bit early, but they took my car in. Time estimated was spot on. I was pleasantly surprised that my estimate for time was beaten, and I was on my way in a timely fashion.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/11/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

WW
William W.
Roswell, GA
2012 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Excellent service by caring team members
I have been very impressed by the service at Rick Case. And Ian who handled the work order for the work was terrific. He is professional, caring, friendly, and knowledgeable - an excellent representative and team member. My overall impression is that Rick Case has done an unusually great job in hiring those who serve customers.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/10/2019

Thank you!

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Woodstock, GA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Great service - - always!
in and out in no time at all even though I didn't have an appointment for the routine service. Personable, friendly, and efficient.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/09/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

JL
Jacqueline L.
Woodstock, GA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Maintenance
Andy is great!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/08/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

AT
Albert T.
Roswell, GA
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Another great.service experience
Rick Case has maintained my SantaFe from day one. I have always been satisfied with the service received. Andrew Steadman is the man!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/08/2019

Thank you!

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Roswell, GA
2008 Hyundai Entourage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019 Category: Service
Excellent
Excellent as usual!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/08/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

ES
Edwina S.
Stone Mountain, GA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019 Category: Service
Andrew was really great to work with.
Service was good.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/08/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

RG
Ricky G.
Woodstock, GA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/06/2019 Category: Service
Great deal on a used Sonata
I appreciate the extended warranty that Rick Case adds to their used car sells.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/07/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

VA
Vincent A.
Roswell, GA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019 Category: Service
Convienent Scheduling & Quick Turnaround
Making the appointment was easy and convenient. On appointment date they were ready to take care of our vehicle and serviced it promptly with no hassles. Great service advisors and techs.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/07/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com