Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(2,934 Reviews)

ReScore Reviews™ (53)

ReScore
Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5
Original
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
92% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


RL
Richard L.
Roswell, GA
2012 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2020 Category: Service
The staff professional and friendly
None
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/21/2020

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

JA
Jeane A.
Georgia
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2020 Category: Service
Great service
Handled oil Chg & basic vehicle maintenance in a timely manner! 1hour & much better than usual! Thanks!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/20/2020

Thank you!

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

JR
Jeanie R.
Roswell, GA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2020 Category: Service
Responsive service!
Although it was a very busy day when I took my car in for 15K service, the team did a great job of explaining what needed to be done and took care of everything as quickly as possible. I just wish for them (well, and for the customers, too) that the service area was larger. Everyone has to pretty much park on top of each other!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/20/2020

Thank you!

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

BL
Bonnie L.
Woodstock, GA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2020 Category: Service
Just the fact that they seem to care
I have no complaints about you service.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/18/2020

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Roswell, GA
2008 Hyundai Entourage
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2020 Category: Service
Excellent service
I have been bringing my van to this dealer for service since 2009. Excellent service.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/18/2020

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Roswell, GA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2020 Category: Service
A Thorough Service Department Personal
I always get such great service at Rick Case Hyundai in Roswell. Ian is the reason why! He is a service personal who cares and you see it when he greets you and the service he renders. He's a natural and keeps you on point with the progress of any repairs or something as simple as getting a gas cap. Thank you for representing "Rick Case" with integrity and devotion. I appreciate all you've done for me since I purchased my 2015 Sonata!!!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/17/2020

Thank you!

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

AT
Angela T.
Cumming, GA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2020 Category: Service
Really great
Thank you all for your hard work!

Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/14/2020 Category: Service
Good job
Good job everyone
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/14/2020

What can we do to improve your service experience?

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

RD
Raul D.
Roswell, GA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2020 Category: Service
Drew Fleming is a true pro at working with people.
The service agents do a great job of treating the customer well.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/13/2020

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

KC
Kelly C.
Marietta, GA
2010 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2020 Category: Service
Good customer service best mechanics
Drew is my favorite customer service rep he is very friendly, positive and he bends over backwards for you. Jason is the best mechanic Hands down!!!!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/10/2020

Thank you!

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

PN
Penny N.
Alpharetta, GA
2017 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2020 Category: Service
Penny
Good service
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/10/2020

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Marietta, GA
2015 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2020 Category: Service
Quality service
My recent service was excellent. Check-in was quick and thorough. Cable TV in the waiting area. Service was reasonably priced, and completed sooner than expected.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/10/2020

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

SR
Sunit R.
Alpharetta, GA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2020 Category: Service
Great work and friendly staff
Excellent service provided for my Hyundai Elantra 2017. Thank you.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/05/2020

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Alpharetta, GA
2018 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2020 Category: Service
Fast and prompt
The service folks were on time and provided the details.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/05/2020

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

AA
Abbas A.
Canton, GA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2020 Category: Service
Sam is the best and the manager
Everything was great

Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/05/2020 Category: Service
The ppl
Good ppl
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/05/2020

What can we do to improve your service experience?

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

MA
Michelle A.
Dallas, GA
2018 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2020 Category: Service
Awesome Service Advisors!!
Don't take your car anywhere else!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/03/2020

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com