Overview

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

2627 Reviews

ReScore Reviews™ (35)

ReScore
Overall Rating 3.2285743/5Overall Rating 3.2285743/5Overall Rating 3.2285743/5rating 3.2285743rating 3.2285743
Original
Overall Rating 1.91429/5rating 1.91429rating 1.91429rating 1.91429rating 1.91429
92% Would Recommend
100% Business Response
Latest Review about 15 hours ago

Reviews


AA
Anthony A.
Roswell, GA
2014 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Very Fast and Excellent Service
Enon and the service crew are awesome

KP
Keith P.
Canton, GA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Focus on Customer Service
Was ready near the time they predicted.

Verified Customer
Canton, GA
2012 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/21/2019 Category: Service
Good service, costly repair
The staff was friendly and the service writer Jim is an asset. He was communicative and friendly. But what I had to pay for a relatively simple fix was pretty out of bounds in my opinion.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 06/24/2019

Did Jim explain everything for you?

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

JR
James R.
Roswell, GA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Personalized Service
Brought my car in for a recall. service advisor was ready for me and suggested some other needed service which I authorized. Andrew always seems on top of things and recommends the most economical way to get it done.
Andrew S., Service Advisor from Rick Case Hyundai Roswell responded on 06/22/2019

Thank you.

Andrew Steadman
Service Advisor
Rick Case Hyundai Roswell
770-225-6962
678-460-6059

RC
Robert C.
Alpharetta, GA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Always professional and fast
This is a great dealership for service. You simply can't go wrong here if you own a Hyundai even a 2011 like mine.
Andrew S., Service Advisor from Rick Case Hyundai Roswell responded on 06/21/2019

Thank you.

Andrew Steadman
Service Advisor
Rick Case Hyundai Roswell
770-225-6962
678-460-6059

RR
Roger R.
Woodstock, GA
2012 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Equus Service
Rick Case Hyundai in Roswell is the only place I have gone to for service on my 2012 Equus. They do a great job, and they are very professional, while also being very personable. Why would I ever go anywhere else?
Andrew S., Service Advisor from Rick Case Hyundai Roswell responded on 06/21/2019

Thank you.

Andrew Steadman
Service Advisor
Rick Case Hyundai Roswell
770-225-6962
678-460-6059

JB
Julie B.
Atlanta, GA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Fast service
I was told it was going to take hours to fix my fuel gauge but I got there at 7:00 and was out of there at 8:15 .
Andrew S., Service Advisor from Rick Case Hyundai Roswell responded on 06/21/2019

Thank you.

Andrew Steadman
Service Advisor
Rick Case Hyundai Roswell
770-225-6962
678-460-6059

Verified Customer
Atlanta, GA
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
People are great
Good customer service
Andrew S., Service Advisor from Rick Case Hyundai Roswell responded on 06/19/2019

Thank you.

Andrew Steadman
Service Advisor
Rick Case Hyundai Roswell
770-225-6962
678-460-6059

DR
Daneane R.
Roswell, GA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Rick Case Hyundai Roswell
Knowledgeable, friendly, caring.
Andrew S., Service Advisor from Rick Case Hyundai Roswell responded on 06/18/2019

Thank you,

Andrew Steadman
Service Advisor
Rick Case Hyundai Roswell
770-225-6962
678-460-6059

AC
Arthur C.
Alpharetta, GA
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Routine maintenance visit
The personal care and willingness to take the extra step to please the customer.
Andrew S., Service Advisor from Rick Case Hyundai Roswell responded on 06/18/2019

Thank you,

Andrew Steadman
Service Advisor
Rick Case Hyundai Roswell
770-225-6962
678-460-6059

RM
Rachel M.
Austell, GA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Friendly service!!!!
Jim, Andrew and Ian were very helpful!

PE
Penni E.
Roswell, GA
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Willing to fit you in ASAP
Even on their busiest days, they will manage to fit you in (even when it was you who forgot & missed your actual scheduled appt. date and time). Always friendly at the service desk and acknowledges you as you walk in the door. Have never had any issues with any of my Sante Fe's recommended services performed. Would recommend Rick Case Hyundai of Roswell for purchasing and maintaining your vehicles (any model).
Andrew S., Service Advisor from Rick Case Hyundai Roswell responded on 06/18/2019

Thank you,

Andrew Steadman
Service Advisor
Rick Case Hyundai Roswell
770-225-6962
678-460-6059

Verified Customer
Alpharetta, GA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Oil change, Service, and recall for Software
Hyundai service did it on time.
Andrew S., Service Advisor from Rick Case Hyundai Roswell responded on 06/18/2019

Thank you,

Andrew Steadman
Service Advisor
Rick Case Hyundai Roswell
770-225-6962
678-460-6059

Verified Customer
Marietta, GA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
The team at Rick Case is excellent. Drew, Ian, Andrew are very customer focused and they are good communicators.
The service department is top knotch. They take of things for you and keep you informed throughout the process. Grateful to Drew for coordinating my service.
Andrew S., Service Advisor from Rick Case Hyundai Roswell responded on 06/18/2019

Thank you,

Andrew Steadman
Service Advisor
Rick Case Hyundai Roswell
770-225-6962
678-460-6059

JG
Janet G.
Marietta, GA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2019 Category: Service
Excellent Service
The service team is extremely helpful and always very courteous.
Andrew S., Service Advisor from Rick Case Hyundai Roswell responded on 06/18/2019

Thank you,

Andrew Steadman
Service Advisor
Rick Case Hyundai Roswell
770-225-6962
678-460-6059

Verified Customer
Roswell, GA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
Oil change
The man that orchestrated the oil change and the windshield wiper fluid was fantastic. He was very friendly and helpful.
Andrew S., Service Advisor from Rick Case Hyundai Roswell responded on 06/18/2019

Thank you,

Andrew Steadman
Service Advisor
Rick Case Hyundai Roswell
770-225-6962
678-460-6059

JA
Jeane A.
Georgia
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
Oil change & vehicle update
Friendly & competent working staff.
Andrew S., Service Advisor from Rick Case Hyundai Roswell responded on 06/18/2019

Thank you,

Andrew Steadman
Service Advisor
Rick Case Hyundai Roswell
770-225-6962
678-460-6059

JT
Janice T.
Roswell, GA
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
Friendly, professional
Friendly, courteous, professional, fast,
Andrew S., Service Advisor from Rick Case Hyundai Roswell responded on 06/18/2019

Thank you,

Andrew Steadman
Service Advisor
Rick Case Hyundai Roswell
770-225-6962
678-460-6059

JD
Jerry D.
Marietta, GA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Excellent Service
Great service
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 06/13/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

ET
Elinor T.
Atlanta, GA
2014 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Always treated courteously and am confident that the Equss will perform as promised.
Rick Case Roswell is my service destination of choice.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 06/13/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com