Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6

2258 Reviews

ReScore Reviews™ (34)

ReScore
Overall Rating 3.1764712/5Overall Rating 3.1764712/5Overall Rating 3.1764712/5rating 3.1764712rating 3.1764712
Original
Overall Rating 1.91176/5rating 1.91176rating 1.91176rating 1.91176rating 1.91176
91% Would Recommend
100% Business Response
Latest Review about 10 hours ago

Reviews


KK
Kenneth K.
Woodstock, GA
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Andrew is the best
I keep coming back here because Andrew provides the best customer service
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/21/2018

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Roswell, GA
2016 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
The people at the counter was great this time.
Great people at the counter.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/20/2018

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

TR
Thomas R.
Alpharetta, GA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
I love my Hyundai and the service department has been great.
personal attention and pleasant atmosphere
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/20/2018

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

AC
Antonio C.
Alpharetta, GA
2013 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2018 Category: Service
Great service
Service guys are really good.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/19/2018

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

MS
Michael S.
Roswell, GA
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Professional service writers.
Andrew make sure the first Hyundai Santa Fe Sport I bought was in Tip-Top shape for the 60,000 miles that I owned it.
He has been just as attentive to my newer Hyundai Santa Fe 2016 model.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/19/2018

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

WK
Warren K.
Marietta, GA
2012 Hyundai Sonata Hyb
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/16/2018 Category: Service
Good completed work but they may have too much to do
The service advisers were very good, and they fixed the problem I brought in. However, I had asked that the adviser to check and repair two recall items, while I had the car in. They did not let me know if they were done (it was not on the ticket) and I assume it may have been inadvertently omitted. (also my fault for not asking to be sure they did all I asked them to do) It was the end of the day on a Saturday and they may have been overloaded with work and wanting to get out for the weekend, which I understand.

DS
David S.
Atlanta, GA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Always excellent customer service
Ian and the whole team go above and beyond expectations. Always great service.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/16/2018

Thank you!

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

PN
Penny N.
Alpharetta, GA
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Penny
Friendly and prompt
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/14/2018

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

RS
Ramachandran S.
Woodstock, GA
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/14/2018 Category: Service
Hyndai Elantra 2017 - Oil change
Good dealership

KC
Karen C.
Alpharetta, GA
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Friendly and efficient
I was kept informed during my wait time.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/14/2018

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

RD
Robert D.
Roswell, GA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Oil change service
I arrived a few minutes early for my appointment. I was checked in quickly and went to the show room waiting area. The service was completed in less than 45 minutes. Great job.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/14/2018

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Marietta, GA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Malfunction identification and seat belt recall
Malfunction wasn’t covered by power train warranty, but overall my car has done very well.
Thank you, Andrew, for breaking it to me gently! and your service folks for doing a good job.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/14/2018

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

LM
Lamonique M.
Union City, GA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Great customer service and clean environment
Service rep was nice and got me in and out in great timing.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/14/2018

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

RS
Robert S.
Alpharetta, GA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Outstanding Dealer
Service is always fast and through. Staff is courteous and professional. Could not recommend more.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/13/2018

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Jasper, GA
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
They strive to perfection.
Always nice and they stand by their job. Always striving to get a grade of 5 star.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/13/2018

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

JN
Joseph N.
Marietta, GA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Ian is a valuable asset as a service advisor
Very friendly helpful people...great service
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/12/2018

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

SJ
Stacy J.
Woodstock, GA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Customer service
Excellent customer service!!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/12/2018

Thank you!

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

JT
Jackie T.
Woodstock, GA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Mileage rewards card
Associate was very friendly and was eager to help with my issue
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/12/2018

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

NP
Nathan P.
Roswell, GA
2006 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Andrew's the best!
Andrew is the best! Always a pleasure to deal with- honest, hard-working, and always makes me feel welcome and appreciated everytime I come in. Thanks!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/09/2018

Thank you!

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

JA
Jeane A.
Georgia
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
great as usual
great as usual
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/09/2018

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com