Overview

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

2620 Reviews

ReScore Reviews™ (35)

ReScore
Overall Rating 3.2285743/5Overall Rating 3.2285743/5Overall Rating 3.2285743/5rating 3.2285743rating 3.2285743
Original
Overall Rating 1.91429/5rating 1.91429rating 1.91429rating 1.91429rating 1.91429
92% Would Recommend
100% Business Response
Latest Review about 1 hour ago

Reviews


DM
Donald M.
Douglasville, GA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019 Category: Service
Loyal Customer
Have been going to this dealership for over three years now. The drive is a bit long (over an hour for me) but after visiting another dealership it is worth it/ Have always been treated fairly and with a smile. The employees listen to what you say and do not pressure you to purchase what you do not want or ask for. I also get follow up phones calls to make sure I was happy with my visit to the dealership. They make visiting a car dealership a pleasant experience and you feel like a valued customer.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/07/2019

Thank you!

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

JJ
Jonathan J.
Decatur, GA
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/05/2019 Category: Service
Great Service, but oil stains on my door
The oil change was great, but I don't appreciate the oil stains on my door handle and side panel. Could at least be wiped up.

BM
Barry M.
Marietta, GA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019
Good Sales Experience
My Wife and I once again enjoyed working with the sales professionals at the Roswell location. This was our forth time buying or leasing a Hyundai at this Rick Case Hyundai dealership. Malcolm Burden was wonderful to work with and the Sales Manager met all of our requirements. I would and have recommended the Rick Case Roswell location to anyone looking for a Hyundai product. I also highly recommend Malcolm Burden as the professional to work with.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/06/2019

Thank you!

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

KP
Keith P.
Canton, GA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2019 Category: Service
Good quick service
'nuf said..
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/04/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Duluth, GA
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2019 Category: Service
Excellent!!
Great service experience! Willing to explain everything to me. Everyone was friendly and professional. Job completed quickly.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/04/2019

Thank you!

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

JW
John W.
Alpharetta, GA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2019 Category: Service
People
There are a lot of companies that do the same thing.The only difference are the people.Take care of your staff and they will take care of your customers.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/04/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

BM
Burt M.
Alpharetta, GA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2019 Category: Service
Great people working service desk
witnessed how one individual handled a difficult customer. among the best I have seen, patient, courteous and businesslike
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/04/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

JT
Janice T.
Roswell, GA
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019 Category: Service
Friendly Professional
Andrew is always courteous, friendly and professional. The service was done quickly and we were on our way.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/01/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

MR
Milagro R.
Norcross, GA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019 Category: Service
Friendly
Very satisfied!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/28/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Lawrenceville, GA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019 Category: Service
Great place
Very professional and courteous
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/28/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

BH
Benjamin H.
East Point, GA
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2019 Category: Service
Always helpful and honest
We've purchased two vehicles at this location and always have them serviced here. Awesome service team, always updating on progress of work, fast and reliable repairs.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/28/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

WH
William H.
Roswell, GA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019 Category: Service
1st time
started on time, gave me all the right information
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/27/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Acworth, GA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019 Category: Service
Are 5 stars enough?
In my opinion. Not really. Top notch service as always. Had me in and out in a jiff. Quality work. Superior client service from Ian. Will be back soon. Great job guys!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/27/2019

Thank you!

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Woodstock, GA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/26/2019 Category: Service
30,000 service
The people there are nice

MS
Michael S.
Roswell, GA
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/25/2019 Category: Service
Congenial service writers
I trust what Andrew & the gang recommend for my 2016 Hyundai Santa Fe
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/26/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

RR
Robert R.
Roswell, GA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/25/2019 Category: Service
They work hard to make things right.
I had a problem with a warranty issue that I bought to keep my cloth seats clean. Ian, my service advisor, was really accommodating, and helped to work things out for me. We’ve bought several new Hyundai’s from Rick Case and, most likely, will do so in the future. Thanks again, guys.

DB
Deborah B.
Marietta, GA
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2019 Category: Service
Your service department is friendly and efficient. Andrew in service is always helpful and my service is usually completed in a timely manner.
I have never had bad service at this dealership.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/25/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

LP
Lauren P.
Alpharetta, GA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2019 Category: Service
Pleasant, efficient service experience
For the last three years, since I purchased my car, I’ve had my Elantra serviced at RC. I’ve specifically seen Ian, a service advisor, the last few visits. He makes the whole process much more pleasant. My wait time is minimal, and I never feel like anyone is trying to take advantage of my limited car knowledge, like in the past with other dealerships. The waiting area is clean and comfortable and everyone is friendly and professional.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/25/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Evans, GA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
Friendly service people
Service personnel are courteous and do not try to sell services not needed. If something is optional, you are so advised.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/25/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

WP
William P.
Roswell, GA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
Replace two tires
fair price and was completed timely
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/25/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com