Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(2,908 Reviews)

ReScore Reviews™ (51)

ReScore
Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5
Original
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
92% Would Recommend
100% Business Response
Latest Review 4 days ago

Reviews


GP
Gina P.
Georgia
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2016 Category: Service
Andrew in the service department
Andrew is top notch and has been very helpful with my new car..I highly recommend Rick Case Hyundai for all my services..
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/30/2016

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
2016 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2016 Category: Service
Excellent Service
Excellent Service, fast and friendly!!!!!!!!!!!!!!!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/29/2016

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Alpharetta, GA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2016 Category: Service
Routine and Preventative Maintenance
Andrew Steadham and the service team are always timely, efficient and reasonable when dealing with my routine and preventative maintenance needs!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/29/2016

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

AC
Arthur C.
Alpharetta, GA
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2016 Category: Service
The personal attention all the way through the process.
The change in having the check-in area inside is a big improvement along with the customer area in front. The service schedule seems to be coordinated such that the service is prompt with a minimum of waiting.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/29/2016

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

JG
Johnathan G.
Marietta, GA
2013 Hyundai Veloster
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2016 Category: Service
Great People
I go back because they are good communicators of processes & services
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/29/2016

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

KS
Kathy S.
Woodstock, GA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2016 Category: Service
Service
Good service
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/28/2016

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

MM
Mary M.
Alpharetta, GA
2015 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2016 Category: Service
Great Service
As usual the service was great and everyone was extremely nice.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/28/2016

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Roswell, GA
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2016 Category: Service
Service Advisor Andrew Steadman always provides excellent service.
Our Service Advisor, Andrew Steadman, is always very professional, courteous and provides excellent service.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/28/2016

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Alpharetta, GA
2011 Hyundai Sonata
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/27/2016 Category: Service
pay attention the how vehicle looms at pick up
As above
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/28/2016

Thank you for your input

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

VA
Vincent A.
Roswell, GA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2016 Category: Service
Quality Techs
Never a bad experience at Rick Case with quality service and reasonable pricing.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/28/2016

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

SS
Sahana S.
Alpharetta, GA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2016 Category: Service
Great!
Good & Professional service.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/28/2016

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

KP
Kelley P.
Roswell, GA
2015 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2016 Category: Service
Excellent, as always
All the stories you hear of taking a car to the mechanic and leaving feeling taken advantage of is not the case here. Everyone is very kind and they go out of their way to make sure you, as the customer, are taken care of.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/28/2016

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Woodstock, GA
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/25/2016 Category: Service
Did not feel welcome
I noticed that some customers were treated differently than others
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/28/2016

Thank you for your input.

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

SC
Scott C.
Alpharetta, GA
2012 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2016 Category: Service
Routine service
prompt, courteous service. That is why I keep returning.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/28/2016

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Canton, GA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2016 Category: Service
Nice guys working the desk
Yes I recommend Ric Case
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/28/2016

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com