Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65
4.6

( 2872 Reviews )

ReScore Reviews™ (45)

ReScore
Overall Rating 3.6222249/5Overall Rating 3.6222249/5Overall Rating 3.6222249/5rating 3.6222249rating 3.6222249
Original
Overall Rating 2.08889/5Overall Rating 2.08889/5rating 2.08889rating 2.08889rating 2.08889
92% Would Recommend
100% Business Response
Latest Review about 13 hours ago

Reviews


KH
Kristi H.
Alpharetta, GA
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019 Category: Service
Parts department
They were so helpful and pleasant. Thank you
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 10/22/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

KB
Kyle B.
Alpharetta, GA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019 Category: Service
Great service
Very friendly
Very efficient
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 10/21/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

KS
Kimberly S.
Atlanta, GA
2011 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019 Category: Service
Go above and beyond
Andrew always goes above and beyond in providing wonderful service. I always feel like I am being given honest suggestions as well as excellent service.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 10/21/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

EC
Eric C.
Roswell, GA
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019 Category: Service
Drew-Excellent
Overall excellent experience in every way. Drew is quite an asset to your organization!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 10/21/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

BC
Billy C.
Cumming, GA
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2019 Category: Service
Great service from Andrew
It is always a pleasure to work with Andrew Stedman when we need to bring our Santa Fe for service. He is knowledgeable and professional.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 10/21/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

JH
Jon H.
Atlanta, GA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2019 Category: Service
Great job!
Service was performed as expected. Technicians were friendly.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 10/21/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Roswell, GA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2019 Category: Service
Great Service
Rick Case Hyundai Roswell provides consistently great service.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 10/21/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Marietta, GA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2019 Category: Service
Good
Good service
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 10/21/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

GM
Gwen M.
Alpharetta, GA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2019 Category: Service
Service is always available immediately upon arrival. An accurate estimate is given for time it will take. Comfortable surroundings for those who wait.
(Given in another survey.)
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 10/18/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

JN
Jorge N.
Roswell, GA
2012 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/17/2019 Category: Service
Facilities
Organization when the customer arrive. Nice place to rest, wait and use our tablet, iPad . Coffee and Water while the customer wait.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 10/18/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

SM
Siva Naga M.
Alpharetta, GA
2015 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/17/2019 Category: Service
Average service
Not satisfied after service

NC
Nilsa C.
Atlanta, GA
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2019 Category: Service
Simple, Fast and Sweet
You have been providing me repair services since 2011. Thank you to a wonderful staff. Rarely have I been back for a repeat call.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 10/17/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

TH
Tyree H.
Canton, GA
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2019 Category: Service
Great service, once again
Friendly and efficient, what else could you ask for?
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 10/16/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Marietta, GA
2017 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019 Category: Service
Great service
They explain what needs to be done and why.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 10/16/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

AM
Altaf M.
Prospect, KY
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019 Category: Service
The service adviser Andrew is very professional and like and love to work with him he knows his job to keep the customers as his 1st priority always with humble smile
Just read what I already wrote in review title thanks
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 10/16/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Alpharetta, GA
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019 Category: Service
Good experience
Thanks J. Scarborough for a great svc exp.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 10/15/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

SR
Steven R.
Marietta, GA
2012 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2019 Category: Service
My service advisor (Drew) cares about me and the quality ofservice i get is outstnding.
It never fails, I always get excellent service and am treated very well I every time I come in for maintenance.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 10/15/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Atlanta, GA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2019 Category: Service
Great and Friendly Service
Always great service. They take the time to discuss what services are needed any why they are needed. Very consistent.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 10/14/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

MW
Monica W.
Roswell, GA
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2019 Category: Service
Service
Good
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 10/14/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

JC
Joseph C.
Atlanta, GA
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2019 Category: Service
Drew was awesome!
Although I had a longer wait than usual, service on my Santa Fe was fixed to satisfaction.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 10/14/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com