Overview

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

2566 Reviews

ReScore Reviews™ (35)

ReScore
Overall Rating 3.2285743/5Overall Rating 3.2285743/5Overall Rating 3.2285743/5rating 3.2285743rating 3.2285743
Original
Overall Rating 1.91429/5rating 1.91429rating 1.91429rating 1.91429rating 1.91429
92% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


JE
Jimmy E.
Ball Ground, GA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/28/2019 Category: Service
Mr.
Friendly service person and knowledgeable.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/29/2019

What could we have done to improve your service experience?

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

JV
Joyce V.
Cumming, GA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019 Category: Service
Excellent dealership. Competent staff.
Every time I go into this dealership for service I am impressed with how courteous and professional all the staff is. It is a very enjoyable experience.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/27/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

JP
Janice P.
Canton, GA
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2019 Category: Service
Service Dept
The people make the difference. Andrew has been there since I first started servicing my Hyundai that I bought at the dealership 5 years ago. Excellent customer service.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/27/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

EL
Edward L.
Alpharetta, GA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2019 Category: Service
Long term customer
Service is always excellent. The staff is friendly and does everything possible to make the experience pleasant.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/26/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

FA
Frank A.
Woodstock, GA
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2019 Category: Service
consistently great service
as usual, professional, competent , congenial service. Love Hyunday and Rick Case service
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/26/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

DH
Denise H.
Georgia
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2019 Category: Service
Excellent customer service and knowledge
Excellent customer service and knowledge. Very timely and considerate of schedules.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/26/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

JT
Juan T.
Alpharetta, GA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2019 Category: Service
Great Service
The Service team at Rick Case Hyundai, and in particular Ian, were just fantastic. Great attitude and super helpful, which made for a great overall experience.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/26/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Lawrenceville, GA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2019 Category: Service
Usual Great service
The service team provided great service again. I was informed about any problems in advance and service was completed on time.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/25/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

BB
Barbara B.
Alpharetta, GA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2019 Category: Service
Friendly and professional service
The service representative was knowledgeable and thorough.,
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/25/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Roswell, GA
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019 Category: Service
Recall service and oil change
Excellent service. Prompt with appointment time. Estimated wait time was right on. Customer service was great! Waiting area was very comfortable, clean, well lit, coffee provided, clean rest rooms, etc. Couldn't ask for more. Have used them in the past and will continued to do so in the future.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/25/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

LW
Leah W.
Cumming, GA
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019 Category: Service
Service Appt
Consistently awesome customer service!!!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/25/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Atlanta, GA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Great service in a timely manner!!!
Waiting time was minimal and service was great
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/25/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

MZ
Marilyn Z.
Atlanta, GA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Very nice folks to deal with
Came in for software update and was out in 30 minutes
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/25/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Canton, GA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Computer Software Update
Made an appointment a week in advance. In and out at the scheduled time in 45 minutes.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/25/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

PK
Paul K.
Roswell, GA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
Service is excellent
They quoted a price for front end alightment and oil change. They add 10% to the total job for misc shop material. This is done for any repairs. Let’s be upfront and tell the customer a service charge of 10% will be added to your total bill. The service writer has to explain to the customer this added charge.

WT
Wendell T.
Roswell, GA
2010 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
Excellent customer service
Good communication
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/22/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

TW
Thomas W.
Alpharetta, GA
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
Great car, great service reasonably priced.
Courteous and prompt service. Pretty painless. It would be nice if you can get the popcorn machine working again...
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/21/2019

Thank you for your input

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

PG
Phyllis G.
Georgia
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
Great!!!
I appreciate their courtesy and professionalism
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/21/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

JG
Jeremy G.
Atlanta, GA
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Amazing Service
As always the service that Rick Case Hyundai provides exceeds all expectations. I had a very high $$ service job as I have 120K on my car. It was an unexpected amount, higher than I had originally budgeted for. However, my service rep, the best on the team (in my opinion), went above and beyond to offer me discounts and save me some $$ where he could! He and the manager went out of there way to ensure that they showed their appreciation of my dedication to their service team by extending this courtesy to me. I very much appreciate that they thought to do this for a regular customer. I love my Tucson and Love the service I get from Rick Case!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/20/2019

Thank you!

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Marietta, GA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Service for software update.
Friendly people and timely, good service.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/20/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com