Overview

Overall Rating 2.41/5Overall Rating 2.41/5rating 2.41rating 2.41rating 2.41

17 Reviews

35% Would Recommend
100% Business Response
Latest Review 5 months ago

Reviews


EK
Eric M K.
Kingsport, TN
BMW 335I CV
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2015 Category: Service
Unscheudled Car repair on 2009 BMW 335i
I bought my car in to have checked out due to watrning lights coming on. Was welcomed in that day to take a look provided a ride to work, all work completed by lunch successfully and car dropped off at work. Great overall customer service.

DW
Damon W.
Kingsport, TN
BMW 750
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2015 Category: Service
Significant service improvement
The level and quality of service has really improved the last couple of years. I have gone from avoiding using the dealership for service when possible to preferring it.

LW
Linda W.
Kingsport, TN
MERCEDES BENZ C300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2015 Category: Service
Courteous, professional, love the new building
Courteous, professional, love the new building and service

AJ
Anton K N J.
Bristol, VA
MERCEDES BENZ E350W
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2015 Category: Service
ALL AROUND SERVICE AND FRIENDLINESS.
KEEP UP THE GOOD WORK.

WD
William D.
Johnson City, TN
MERCEDES BENZ E350W4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/29/2015 Category: Service
Battery for 2010 E350
Service truck was a little late but everything else was fine.

BG
Bobby G.
Greeneville, TN
MERCEDES BENZ SL550R
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2015 Category: Service
Replacement service
Good service very friendly people

RS
Randal W S.
Kingsport, TN
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2015 Category: Service
Staff are very friendly and knowledgeable. Waiting area very comfortable. Love that they wash car and vacuum after service.
Very happy with Rick Hill

PB
Paul B.
Plano, TX
BMW 528I
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/28/2015 Category: Sales
Great deal
Live in Dallas Texas and bought a car Online from this dealership. Hunter Locke in sales was absolutely great to work with. They where very accommodating and the car was all that they said it would be. I would definitely buy another vehicle from them.

MW
Michael E W.
Johnson City, TN
BMW 540I
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2015 Category: Service
Awesome Service
In a word, I was delighted by the service and staff at Rick Hill Imports.

AM
Allan M.
Baxter, KY
BMW 328I
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2015 Category: Service
Fast Service
Nice and friendly people!

WM
Westey M.
Wise, VA
MERCEDES BENZ GLK350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2015 Category: Service
service
Fast service

MS
Mark S S.
Talbott, TN
MERCEDES BENZ S550V4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2015 Category: Service
When I am at the shop they make me feel like I am the only one there, no matter how busy. Great place.
Always providing prompt service with a smile, I have been in a Mercedes for the last 25 years and the ease of working with the service department is a major reason I stay with them !!

BW
Bob W.
Blountville, TN
BMW X6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2015 Category: Service
Marketing director
Always friendly, competent and professional service.

WH
Wiley H.
Norton, VA
BMW 328I
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/26/2015 Category: Service
knowledge of the BMW
customer courtesy is amazing, knowledge of BMW is outstanding, will to help with the cost, awesome

EO
Effiong O.
Johnson City, TN
MERCEDES BENZ E350W
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2015 Category: Service
Excellent job and customer service
The customer service was great and the work done by the mechanics on my car was great

JM
Jerry L M.
Kingsport, TN
MERCEDES BENZ S550
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2015 Category: Service
friendly, personable, trustworthy, committed
accessible, focused, great products

RS
Randy S.
Kingsport, TN
MERCEDES BENZ R350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2015 Category: Service
New Dealership facilities look great, service work was handled quickly and courtiously.
Friendly staff handled my service needs quickly and courteously.

MV
Mark S V.
Clintwood, VA
BMW 328ICV
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2015 Category: Service
Roof Issues
I took my hardtop convertible in for latching issues and was highly impressed with the level of customer service. First class.

CD
Charlton D.
Kingsport, TN
MERCEDES BENZ SL55
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2015 Category: Service
Courteous, knowledgeable service representatives and sales
It's always a pleasant experience to visit the Rick HIll Mercedes dealership. The sales staff is congenial and courteous. The service staff responds quickly and courteously to any service issues and goes out of their way to make you feel welcome.

JH
Joe H.
Bristol, TN
MERCEDES BENZ E350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2015 Category: Service
Quick convenient service
Stopped in without an appointment. Service personnel were very accommodating and got my vehicle repaired quickly and correctly.

Displaying Review 181 - 200 of 558 in total