Overview

Overall Rating 2.41/5Overall Rating 2.41/5rating 2.41rating 2.41rating 2.41

17 Reviews

35% Would Recommend
100% Business Response
Latest Review 4 months ago

Reviews


GY
George B. Y.
Abingdon, VA
MERCEDES BENZ E400
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2015 Category: Sales
Excellent experience
Relaxed atmosphere, knowledgable staff, ease of purchase, courteous, and very professional, very patient with me since it was my first Mercedes

KW
Katrina L. W.
Lebanon, VA
MERCEDES-BENZ TRUCKS GLC300W4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/25/2015 Category: Service
Excellent Sales Service
I have worked in the auto sales business. This dealership has it all. Very fair trade in value for my used vehicle. Very honest and helpful sales dept. No sales gimmicks. Highly recommended them.

BW
Bob W.
Blountville, TN
BMW X6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/25/2015 Category: Service
Excellent service
I would recommend Rick hill to others because of friendly, courteous service and professional expert technicians.

RJ
Richard D. J.
Morristown, TN
MERCEDES BENZ E350 S4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/24/2015 Category: Sales
Fantastic experience with our salesman Randy Erikson at Rick Hill Mercedes.
We had a wonderful experience purchasing our new 2016 E350 station wagon. Our salesman Randy did a great job explaining the features on the car during our test drive. He also worked with us to get the best purchase price.

This is the 2nd vehicle we have bought with the help of Randy. I highly recommend this dealership! They really act like they want to sell you a car.

AA
Aaron A.
Kingsport, TN
MERCEDES-BENZ TRUCKS ML350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/24/2015 Category: Service
Michael Clayton
Prompt and courteous service

MF
Moira B F.
Haymarket, VA
MERCEDES BENZ ML320
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/24/2015 Category: Service
Excellent dealership.
This is an great place for Mercedes service. The people are excellent. Love the new dealership.

LH
Laurie H.
Kingsport, TN
BMW X6
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/23/2015 Category: Service
Friendly and attentive.
They do a great job. I do wish they would explain the service they are performing before they did the work. Are great to work with.

TK
Thomas K.
Jonesborough, TN
PORSCHE MACAN S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/23/2015 Category: Sales
Knowledge, friendliness and willingness to help of all staff/service members.
I have been a fan and a customer of Rick Hill since the 1990s. I have always appreciated the professionalism of all members of the service department, sales staff and office staff.

CN
Carl N.
Johnson City, TN
BMW 328 CONVERTIBLE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/23/2015 Category: Service
Pesky problem
They stuck with it until the issue was resolved and didn't over charge to fix it.

WB
Walter R. B.
Johnson City, TN
MERCEDES BENZ GLK350W4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/23/2015 Category: Service
Excellent
Courteous and professional. Accommodating to customers
Great follow up. 5/5

JC
John D. C.
Jonesborough, TN
BMW 335I SA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2015 Category: Service
BMW purchase
excellent.

FH
Frank H.
Bristol, VA
MERCEDES-BENZ TRUCKS ML350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/21/2015 Category: Service
Service dept
Excellent service dept

RB
Regina A B.
Bristol, TN
BMW 328I
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2015 Category: Service
Jeff Wilson
yes, absolutely.....and I would tell them to speak with Jeff Wilson.....he is very willing to help in any way and makes the trouble of having to have a car worked on so much better. He is kind, outgoing, and very helpful!!

WH
W T Bill H.
Abingdon, VA
BMW 328I
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/21/2015 Category: Service
Earn & Return
The technician found a couple legitimate concerns and pointed them out for review. Repairs were completed quickly. I especially liked the carwash and vacuum at no extra charge.

RH
Robert H.
Johnson City, TN
BMW 530I
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2015 Category: Service
transmission and alarm issues
took care of my problems and got my car back in one day

JL
Jonathan D L.
Church Hill, TN
BMW 328I
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2015 Category: Service
Everyone is always friendly and very helpful
Awesome dealership

RS
Richard A S.
Kingsport, TN
MERCEDES BENZ ML350W4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2015 Category: Service
Tire Rotation
In and out fast and easy. Thanks

GY
George B. Y.
Abingdon, VA
MERCEDES BENZ E400
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2015 Category: Service
RHI A Touch of Class
RHI staff are welcoming, friendly, and knowledgeable. They work to find you the right auto-fit without any pressure. They are a classy operation.

JH
James Dee H.
Kingsport, TN
MERCEDES BENZ C300W4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2015 Category: Service
C 300
Friendly staff, nice facilities

DB
David L B.
Johnson City, TN
MERCEDES BENZ E350W4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2015 Category: Service
Continuing excellent service
As usual, the Rick Hill Service Department did an excellent job. I always enjoy visiting with Greg, Jenny and the whole crew. As I have said in the past, one of the main reasons I buy Mercedes products is because of the Rick Hill Service Department. If I have any complaint, it would be that their car wash team doesn't do a very good job in the removing of water spots. It took me several days to remove all the water spots after my last service visit. Not an earth shattering problem, just a bit annoying.

Displaying Review 61 - 80 of 558 in total