Overview

Overall Rating 2.41/5Overall Rating 2.41/5rating 2.41rating 2.41rating 2.41

17 Reviews

35% Would Recommend
100% Business Response
Latest Review 4 months ago

Reviews


MJ
Mickey A J.
Johnson City, TN
MERCEDES BENZ SL550R
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2015 Category: Service
service manager Gregg Durham....and the new facility is soooo great..customer friendly
fixed my SL550...also cleaned it up....nice.....felt comfortable with the work that was done ...best service manager in the business...he KNOWS Mercedes.....

YC
Yang C.
Afton, TN
MERCEDES-BENZ TRUCK GL450 4MATIC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2015 Category: Service
Great experience for purchase car in this dealer
The dealership provided great service and is very patient to explain all things

JC
Jack C.
Kingsport, TN
MERCEDES-BENZ TRUCKS ML350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2015 Category: Service
appointment same day
I was able to get a same day appointment and get the problem corrected. It was important to me since I was leaving town later in the day..

LW
Linda W.
Kingsport, TN
MERCEDES BENZ C300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2015 Category: Service
Great job
The technicians did a good job in diagnosing the problem. The ladies in the office are always courteous and report the problem in a timely manner. Very helpful office employees. They gave me a car to drive while mine was being repaired, but when I returned the car to pick up my car it was a little dirty with a few mud prints on the outside.

ED
Erin D.
Bluff City, TN
MERCEDES BENZ GLA250W4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2015 Category: Service
Good customer service
Great Customer service and attention to detail

EY
Eddy B. Y.
Bristol, VA
MERCEDES BENZ GTS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2015 Category: Service
Wheel replacement
Damaged wheel was replaced.
Tire mounted and balanced.

WP
Webster R. P.
Corpus Christi, TX
MERCEDES BENZ ML350W4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2015 Category: Sales
service
what you do not get elsewhere is service but hear it is top

SG
Steven G.
Meadowview, VA
BMW 328I
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2015 Category: Service
The experience, friendly and professional staff.
Donna in service is awesome! Willing to answer and help.

MC
Michael K. C.
Kingsport, TN
BMW BMW328IS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2015 Category: Sales
New car purchase
These guys are great. We drove the car, ran some errands, and when we came back they had all the paperwork ready to go!

MH
Mack H.
Kingsport, TN
BMW 550I
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2015 Category: Service
Rick Hill Service Visit
As usual, my experience at RH was very efficient, pleasant, and productive Had my 550i there for pbm with back up camera. It took some extra diagnostic work to figure out but they always get it right! Very pleasant personnel, a rapid appt when I called, a loaner X5, and a detailed car to pick up all contributed to an excellent service experience. These guys get it right!
Mack Hicks MD

BW
Bob W.
Blountville, TN
BMW X6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2015 Category: Service
Friendly, courteous and professional.
Excellent service, superior work performed on vehicle in a timely manner at a reasonable price.

GH
Gary M. H.
Church Hill, TN
MERCEDES BENZ E350W
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2015 Category: Service
Mercedes Benz
Awesome customer service

JB
Jean C B.
Johnson City, TN
MERCEDES BENZ GLK350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/02/2015 Category: Service
Complimentary winterize service for GLK
Vehicle was ready in under an hour. Vehicle was also washed. Professional/courteous staff.

DW
David W.
Abingdon, VA
MERCEDES BENZ C300W4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/02/2015 Category: Service
C:00
Great service as usual. One concern was the price for my windshield wipers, seemed excessive...

Taylor Brands Llc
Kingsport, TN
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/02/2015 Category: Service
Great service
Top service

EB
Ed B.
Johnson City, TN
MERCEDES BENZ E350W4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/02/2015 Category: Service
Great Service Work
Work was great and customer service was exceptional

RO
Randy O.
Hiltons, VA
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2015 Category: Sales
Awesome
Wonderful dealership. They were great with us and helped us out to get the car we wanted

JK
Joan D K.
Bluff City, TN
MERCEDES BENZ E350W
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2015 Category: Service
Great service.
Thank you.

BL
Brent L.
Elizabethton, TN
PORSCHE CAYENNE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2015 Category: Service
porsche cayenne
Counter personnel extremely professional

CH
Cathy H.
Kingsport, TN
MERCEDES-BENZ TRUCKS GL450
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2015 Category: Service
Car purchase
Great dealership. Bill woods is a perfect salesman

Displaying Review 101 - 120 of 558 in total