Overview

Overall Rating 2.41/5Overall Rating 2.41/5rating 2.41rating 2.41rating 2.41

17 Reviews

35% Would Recommend
100% Business Response
Latest Review 4 months ago

Reviews


JT
James T.
Johnson City, TN
MERCEDES BENZ ML350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2015 Category: Service
Relaxed atmosphere, personal staff
Fast service while you wait

LH
Lotus H.
Norton, VA
MERCEDES BENZ SLK350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2015 Category: Service
Friendly helpful people, fast service
My car was ready three days before my scheduled appointment.!

AA
Amir U A.
Harlan, KY
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2015 Category: Service
Wonderful!
I have been going to Rick Hill Imports for years now.They have great staff, great service.I highly recommend them.

HP
Harry B. P.
Marion, NC
SATURN VUE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2015 Category: Sales
The friendly professional staff.
Every stall member that I met, was very professional .

RC
Robert J C.
Lebanon, VA
BMW 335XI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2015 Category: Service
Excellent service
Everything was done as promised and in a timely manner. Fixed my problem and gave me a vehicle to drive.

KD
Kristy D.
Abingdon, VA
PORSCHE 911
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2015 Category: Service
Great expetience
Everyone is helpful and timely. I never have to worry about being kept waiting.

CD
Cristie D.
Mountain City, TN
MERCEDES BENZ 250
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2015 Category: Service
Service center is amazing!!
Service center is amazing!!

KL
Keith A. L.
Blountville, TN
MERCEDES BENZ GLK350
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/24/2015 Category: Service
repairs
service writer she is the best for for finding problems after the mechanic had it and did not find it and was going to return the suv!

PQ
Phyllis L. Q.
Bristol, TN
MERCEDES BENZ E350W4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2015 Category: Sales
Great Staff
Really appreciate taking such good care of us for the last 20 years.........Thanks

JD
Jan D.
Johnson City, TN
BMW 325I
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2015 Category: Service
Rick hill took my call for help when I needed help,got the parts needed and arranged my repair.
Helped when needed. THANKS

MH
Mack H.
Kingsport, TN
BMW 550I
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2015 Category: Service
Service Visit 11/20/15
In for replacement of back up camera. Further evaluation revealed problem to be software. Extra effort got my car back to me sooner with correct diagnosis. Always friendly, prompt, efficient care. Loaner X5 was great to drive. Always top notch care!

JT
James T.
Johnson City, TN
MERCEDES BENZ ML350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2015 Category: Service
Honest advice regarding service needs and/or repairs.
In and out quickly, parts were on hand, friendly smiles to boot.

IG
Israel D G.
Jonesborough, TN
MERCEDES BENZ GL550
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/24/2015 Category: Service
Closest to home
Good enough.

BW
Bob W.
Blountville, TN
BMW X6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2015 Category: Service
Oil consumption review on x6.
Always a friendly, courteous professional competent staff.

KB
Karen B.
Tazewell, TN
MERCEDES BENZ E430
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2015 Category: Service
Personalized, Professional Care
Rick Hill always takes care of their customer's car as if they were their own. Their Service Department is the best! They quickly respond to your request and, of course, provide expert, professional care. From my experience, they are the best.

PG
Paul M G.
Piney Flats, TN
BMW X5
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2015 Category: Service
Servicing of MBW at Rick Hill
I dropped off my vehicle in the morning and was given a loaner right away. When my vehicle was done, they brought the car to my work and took the loaner back.

RR
Randy R.
Johnson City, TN
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/20/2015 Category: Sales
New is not better
Parts have now moved to a new building. There is no convenient parking. The person who waited on me was not friendly. They don't have a credit card reader, so he had to take my card next door to run it. Fifteen----not kidding----fiftenn minutes later he comes back and says "you're ready to go bud". No I'm sorry it took 15 minutes. I told him they need to get a card reader and he said ya and a cashier. Very poor customer interaction and poor service and set up.

PQ
Phyllis L. Q.
Bristol, TN
MERCEDES BENZ E350W4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2015 Category: Service
The staff
Great Service all the time!

WD
William D.
Johnson City, TN
MERCEDES BENZ E350W4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2015 Category: Service
New battery in ML350
Done on time

JV
Jackie L V.
Kingsport, TN
MERCEDES BENZ 250
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2015 Category: Service
Always friendly and prompt.
Excellent service,

Displaying Review 121 - 140 of 558 in total