I have a Cadillac, which had a recall. The service department was unsure how long it would take, so they gave me the keys to a brand new $80,000.00 ELR to drive and said they would call me when finished. It took most of the day, and they called and said whatever worked best for me, keep the ELR until the next day if more convenient. Now that is how I would expect BMW to treat their customers. We have researched buying a new BMW, but the experience with the service department has caused us to think perhaps we will go with another brand.
Thank you for taking the survey. We here at the dealer are all working hard at making all of our customers happy. There are certain things we can and can’t do. If a customer tows the vehicle into the dealer himself we cannot, for liability reasons remove the vehicle for you. We recommend to all our customers to have a professional towing company load and unload the vehicle for you.
Secondly in regard to your 2005 BMW 530I with 90'000 miles is well out of the manufacturer’s warranty. Failures to you vehicle do occur that are not related to work we have performed. We have 2yrs parts and labor warranty on any work we carry out and does not serve as a complete vehicle warranty. I hope this makes your understanding clearer. Thank you again for your response.
Porsche/BMW Service Manager
Rick Hill Imports
PH:423 224 2108