The next question on this survey is if I would recommend this business to a friend? If there was another option for MB service in the area, I would try that out first (not one). So, sure, would recommended but I hope somebody will make an effort for to at least acknowledge the above issue.
They did agree to come get the car (we live 1 1/2 hr away) so we appreciate their willingness to help.
Thank you for giving us the opportunity to care of your vehicle! The response you submitted is greatly appreciated I want to thank you personally. Please accept my apologies for the error which occurred that brought you back to the dealer. This will not happen again. If there is anything we can do for you please don’t hesitate to contact me.
Porsche/BMW Service Manager
Rick Hill Imports
PH:423 224 2108