Riker's Automotive And Tire Centers Inc.

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Review for Riker's Automotive And Tire Centers Inc.
Josh W. on 08/02/2013
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"Prices Ridiculously High"
My son is in FL working and attending school. He took his car here because he needed two new tires. He's far from home and inexperienced so they took advantage of him. When the total was determined it was over $100 more than the cost would have been anywhere else. The added charges for looking at the tires, shop charges for using their own tools, etc. When I asked about the price and explained that no one I had ever dealt with added all those charges, they called back mysteriously saying that they hadn't noticed before that one of his rims was bent and would have to be replaced. These are not people you want to deal with.
Vehicle: Saturn Ion 2
Service Date: 07/31/2013
Review Created: 08/02/2013 07:50 AM
Ron G. at Riker's Automotive And Tire Centers Inc. responded on 08/05/2013

Your son came in complaining about the front end vibrating. In order to determine the cause of the vibration, we had to have it put on a lift. It could have been multiple items that caused it to vibrate.

Once it was determined by our technician that it had at least 2 separated tires and steel showing out of at least one of them, we told your son what we have found. It was determined that you wanted to put Goodyear tires on the car and you agreed to the price that was quoted. As explained, we did not have them in stock, but they were at our warehouse.

While balancing the tires, we noticed that one of the front wheels was "out of round". This would be another reason for vibration. We found a used wheel, and this price was also agreed to.

I fail to see how we took advantage of the situatiion as you state, since you as the parent, were making all of the decisions, not your son.

We did not have any "extra" charges on the ticket for us using our own tools or shop charges.

Everything was above board, with you giving the green light on all of the charges.

We work with MANY of the students in this area, espescially the Disney Intern and Sea World students, to make sure that their car is in working order. We know that some of them are far from home and the parents are not here to help them make decisions.

We are AAA approved and have been for over 20 years. It is not a certification that is easy to get and maintained.

Please have your son, stop back in when he needs his oil changed and I will make sure that he gets it free of charge.


Thank you,

Ron Goins

General Manager