Riker's Automotive And Tire Centers Inc.

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6

407 Reviews

94% Would Recommend
Latest Review over 1 year ago

Review for Riker's Automotive And Tire Centers Inc.
Charles G. on 07/04/2014
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Not Happy"
I had the codes of what was wrong with the car but you insisted in running a diagnostic and charging for that! Not happy and never be back!
Vehicle: Ford Explorer
Service Date: 07/03/2014
Review Created: 07/04/2014 08:53 PM
Ron G. at Riker's Automotive And Tire Centers Inc. responded on 07/08/2014

As mentioned to you on the day of service, the codes that you brought to us did not tell us what was wrong. They only showed a symptom. We had to take the codes and decipher what the possible cause of the codes were. As it was in this case, it could have been 1 of multiple issues, as explained to you.

Example: P0133 - HO2S Sensor Circuit Slow Response (HO2S-11) The HEGO Monitor checks the HO2S Sensor frequency and amplitude. If during testing the frequency and amplitude were to fall below a calibrated limit, the test will fail.
Contaminated HO2S sensor.
Exhaust leaks.
Shorted /open wiring.
Improper fueling.
MAF sensor.

As it was, we spent the hour of diagnosing, trying to figure out why the codes were being generating.

It is too bad that a code doesn't mean one bad component.