Jason: We apologize for your extended wait when you were at our facility. Unfortunately the day you were here we were running a little behind schedule. It is always our goal to deliver Gold Class service, and when we fail to do so we try to make it right. Even though you were not charge for the services you received that day we are also willing to give you your next oil change at a 50% discount. I hope that this small token will indicate to you, that when we do make a mistake, or fail to meet the customer’s expectation, we do whatever we can to make it right.