Riley & Sons Collision & Mechanical Specialists

Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

464 Reviews

99% Would Recommend
Latest Review 7 months ago

Reviews


DH
Diane H.
Middletown, IN
Cadillac STS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2013 Category: Service
Diane said they told her everything and let her know when things changed.
This review was collected via phone interview by Customer Research Inc.

TM
Teri M.
Anderson, IN
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2013 Category: Service
Spoke with Jason. He said this business did a good job.
This review was collected via phone interview by Customer Research Inc.

AB
Angela B.
Alexandria, IN
Chevrolet Aveo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2013 Category: Service
Angela said she has had other vehicles serviced at this business. The time it takes for the business to service her vehicles is pretty quick.
This review was collected via phone interview by Customer Research Inc.

JB
Jason B.
Yorktown, IN
Ford Ranger
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/13/2013 Category: Service
Jason said the service visit took an hour and a half. He said he had to ask the receptionist to check on his vehicle to make sure there was nothing wrong. He waited 15 more minutes for his vehicle to be brought out to him. He would not recommend this business based on this experience.
This review was collected via phone interview by Customer Research Inc.
David D. from Riley & Sons Collision & Mechanical Specialists responded on 09/21/2013

Jason: We apologize for your extended wait when you were at our facility. Unfortunately the day you were here we were running a little behind schedule. It is always our goal to deliver Gold Class service, and when we fail to do so we try to make it right. Even though you were not charge for the services you received that day we are also willing to give you your next oil change at a 50% discount. I hope that this small token will indicate to you, that when we do make a mistake, or fail to meet the customer’s expectation, we do whatever we can to make it right.


GJ
Greg J.
Lapel, IN
Oldsmobile Eighty-Eight
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2013 Category: Service
Greg said the business has always taken care of his vehicles and he has always been happy with their work.
This review was collected via phone interview by Customer Research Inc.

NR
Nick R.
Columbia City, IN
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2013 Category: Service
Nick said the service is quick and the staff is helpful.
This review was collected via phone interview by Customer Research Inc.

AB
Alice B.
Anderson, IN
Buick Lucerne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2013 Category: Service
Alice said the business does an excellent job. She had work done before and was very pleased.
This review was collected via phone interview by Customer Research Inc.

DS
David S.
Anderson, IN
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2013 Category: Service
Spoke with Judy. She said this business has great service. They are still looking for a part to fix an oil leak. They are all sweethearts. They do a good job.
This review was collected via phone interview by Customer Research Inc.

DM
Debby M.
Lapel, IN
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2013 Category: Service
Debby said the owner handled everything, and the service was great.
This review was collected via phone interview by Customer Research Inc.

SH
Stacy H.
Markleville, IN
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2013 Category: Service
Stacy said the business was able to get her vehicle in. They provided a loaner vehicle. She said the business was courteous, professional, and up front about the cost.
This review was collected via phone interview by Customer Research Inc.

HA
Holly A.
Mercury Grand Marquis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2013 Category: Service
Holly said this business was great. It was very easy and they are friendly to talk to. The service was great.
This review was collected via phone interview by Customer Research Inc.

JI
Jack I.
Anderson, IN
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2013 Category: Service
Jack said the experience was satisfactory.
This review was collected via phone interview by Customer Research Inc.

SW
Sarah W.
Anderson, IN
Mitsubishi Outlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2013 Category: Service
Sarah said they took really good care of her and she really appreciates that they kept her informed.
This review was collected via phone interview by Customer Research Inc.

TA
Tommy A.
Anderson, IN
GMC Sierra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2013 Category: Service
Tommy said this business is excellent. They are fair and they keep him informed about his vehicle.
This review was collected via phone interview by Customer Research Inc.

RJ
Richard J.
Anderson, IN
Dodge Durango
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2013 Category: Service
Richard said the business was polite, courteous, and efficient. They noticed additional things that needed done and explained each one to him.
This review was collected via phone interview by Customer Research Inc.

DF
Debbie F.
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2013
This was my first time, but everyone was very friendly. Also we have known Pete and DJ for a long time and they have always done great work on our vehicles.
My husband has been coming for a little while. Wh had heard good things about Riley & Sons.

MJ
Mark J.
Chevrolet Blazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2013
Difficult Diagnosis
Rileys' has done it again. Even though it was very difficult to diagnose, persistence and patience on the part of DJ and Pete paid off and my vehicle is running great again. Thanks guys.

RE
Royce E.
Pontiac Grand Prix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2013 Category: Service
Royce said this business did what they said they would do for a good price.
This review was collected via phone interview by Customer Research Inc.

DJ
Dallas J.
Alexandria, IN
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2013 Category: Service
Dallas said she has been going to this business for several years, and has always been very satisfied with them.
This review was collected via phone interview by Customer Research Inc.

JH
Jeff H.
Anderson, IN
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2013 Category: Service
Jeff said they are fast and their price is decent.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 361 - 380 of 464 in total