Riley & Sons Collision & Mechanical Specialists

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Latest Review 22 days ago
Review for Riley & Sons Collision & Mechanical Specialists
Michelle A. on 05/18/2013
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Not that good"
they couldn't figure out problem, when the issue was very obvious.
Vehicle: Saturn SC2
Service Date: 05/16/2013
Review Created: 05/18/2013 08:06 AM
David D. at Riley & Sons Collision & Mechanical Specialists responded on 05/22/2013
Ms. Michelle A, We apologize we were not able to duplicate the rough running condition that you sometimes experience. Our technician put approximately 72 miles in the test driving of your vehicle with out a performance failure or even tripping any engine lights or codes. Intermitted problems can be very frustrating for the customer as well as for the technician trying to diagnose the problem. I hope you could agree that it was in your best interest that we did not make any recommendations to have any parts replaced or repaired since nothing has proven faulty at this time. As you were previously informed, please stop by any time if the vehicle problem reoccurs so we can observe your concern. I assure you, we will help in any way possible, and I hope that we have proven that with having not charge for any of the time we have already spent on your vehicle. Thank you for your feedback, and the opportunity to help resolve your concerns; we look forward to addressing any future needs you may have.