Riley & Sons Collision & Mechanical Specialists

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

429 Reviews

99% Would Recommend
Latest Review 22 days ago
Review for Riley & Sons Collision & Mechanical Specialists
Jason B. on 09/13/2013
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Jason said the service visit took an hour and a half. He said he had to ask the receptionist to check on his vehicle to make sure there was nothing wrong. He waited 15 more minutes for his vehicle to be brought out to him. He would not recommend this business based on this experience.
Vehicle: Ford Ranger
Category: Service
Service Date: 09/03/2013
Review Created: 09/13/2013
This review was collected via phone interview by Customer Research Inc.
David D. at Riley & Sons Collision & Mechanical Specialists responded on 09/21/2013

Jason: We apologize for your extended wait when you were at our facility. Unfortunately the day you were here we were running a little behind schedule. It is always our goal to deliver Gold Class service, and when we fail to do so we try to make it right. Even though you were not charge for the services you received that day we are also willing to give you your next oil change at a 50% discount. I hope that this small token will indicate to you, that when we do make a mistake, or fail to meet the customer’s expectation, we do whatever we can to make it right.