Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88
4.9

( 65 Reviews )

98% Would Recommend
Latest Review 3 days ago

Reviews


JR
Jason R.
Birmingham, AL
Ford Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/27/2019 Category: Service
Jason said that they did really bad work. They are not trustworthy. He had to take his vehicle to another mechanic and they hadn't put it back together. The vehicle was mis-diagnosed with engine trouble. It was shoddy work. He would never go there again. He doesn't appreciate what they did.
This review was collected via phone interview by Customer Research Inc.

JB
John B.
Pelham, AL
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/02/2019
Great Service
The best independent family owed garage in the area.
Friendly
Knows you by name
Fair price for great service

CE
Clint E.
Alabama
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2019 Category: Service
Clint said the staff are quick, responsive and very helpful.
This review was collected via phone interview by Customer Research Inc.

V
Valued Customer
Chevrolet Silverado 2500HD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019
Excellent service
The staff at Riverchase always takes care of our issues. Having multiple older vehicles there is always one in the shop. They are always professional and courteous. I never worry about the mechanic fixing "extra" things on our vehicles. They repair what needs to be repaired and service what needs to be serviced. Don't have to worry about having the air changed in our tires. Actually owned an automotive repair shop back in the early 1990's and this is the best shop I have found around Birmingham.
Ray Kemp.

TW
Tish W.
Alabama
Buick Rainier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Tish said the staff told her what needed to be done and they are honest.
This review was collected via phone interview by Customer Research Inc.

ME
Mike E.
Alabama
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019 Category: Service
Mike said this business was easy.
This review was collected via phone interview by Customer Research Inc.

JW
Jeannie W.
Birmingham, AL
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019
Car Fixed
I took my car in the morning to Riverchase Automotive for an oil change and to repair the brakes. The job was completed in a timely manner and the repairs were done correctly. I have been using Riverchase Automotive for at least 12 years and their work has always been excellent.

CP
Chris P.
Alabama
Nissan Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2019 Category: Service
Chris said the service was great. The staff is good and honest.
This review was collected via phone interview by Customer Research Inc.

GB
Gregory B.
Alabama
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2019 Category: Service
Gregory said he had a good experience with this business. He said the customer service and follow up were great, the staff kept him posted on everything they were doing, and the service was speedy. He said he plans on letting them handle all his automotive needs in the future.
This review was collected via phone interview by Customer Research Inc.

AC
Allen C.
Alabama
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019 Category: Service
Allen said the business did a good job on his vehicle. They told him what was wrong with it and did what they said accordingly.
This review was collected via phone interview by Customer Research Inc.

GM
Greg M.
Alabama
Chevrolet Camaro
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2019 Category: Service
Greg said that he appreciated them. He appreciates the way he was treated and helped.
This review was collected via phone interview by Customer Research Inc.

JR
Jackie R.
Birmingham, AL
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2019 Category: Service
Jackie said the employees did everything he asked. The price was reasonable.
This review was collected via phone interview by Customer Research Inc.

MR
Mike R.
Birmingham, AL
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Mike said he has been a customer for about 15 years at this business.
This review was collected via phone interview by Customer Research Inc.

DB
David B.
Alabama
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019 Category: Service
David said that their service and communication was good. The amount of time it took was excellent. He was highly satisfied and will be back.
This review was collected via phone interview by Customer Research Inc.

WC
William C.
Bessemer, AL
Volvo XC60
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2019 Category: Service
William said the service was ok but there was a problem which he will be going back to get helped with.
This review was collected via phone interview by Customer Research Inc.

DJ
Dick J.
Alabama
Mercedes-Benz 380SL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Dick said that he is very pleased with this business and he would not trust his classic vehicle collection to anyone else but Nick and Kevin.
This review was collected via phone interview by Customer Research Inc.

DJ
Dick J.
Alabama
Mercedes-Benz 380SL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Dick said that he is very pleased with this business and he would not trust his classic vehicle collection to anyone else but Nick and Kevin.
This review was collected via phone interview by Customer Research Inc.

GJ
Galen J.
Birmingham, AL
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Galen said he was pleased with their service and professionalism. He will be returning.
This review was collected via phone interview by Customer Research Inc.

WC
Willie C.
Alabama
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Willie said when he went to the business, they were very comfortable with him, they were honest with him on what's really wrong with the vehicle, and since he's brought his vehicles there, they have always been right. He's never had a problem where they said something was wrong with it and they were wrong, because he knows a little bit about vehicles. He added he felt like they were honest.
This review was collected via phone interview by Customer Research Inc.

SS
Simo S.
AL
Honda Accord Crosstour
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Simo said the service was perfect. The employee was nice and transparent.
This review was collected via phone interview by Customer Research Inc.