Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

205 Reviews

100% Would Recommend
Latest Review 3 days ago

Reviews


AF
Andrea F.
Troy, NY
Ford Escape
Verified Customer
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11/18/2018
Great service!
Great service, very knowledgeable and friendly. I will definitely be back and referring friends & family!

MM
Moira M.
Wynantskill, NY
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018
Trustworthy, reliable & friendly service always.
Trustworthy, reliable & friendly service always.

Verified Customer
Troy, NY
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018
Raw automotive
Great service as usual. Very knowledgeable people!

DC
Daniel C.
Troy, NY
Volvo S60
Verified Customer
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11/03/2018
Service
Absolutely the best auto service experience I have ever had. Honest and hard working owner operated establishment. Tim worked with me to fix all my cars issues in a timely fashion. The online diagnostics with pictures and recommendations makes the experience even more reassuring that it is being done with the integrity and precision. Car ran smooth after with no problems or concerns. After dropping the car off Tim gave me a ride back to my apartment and when it was finished he offered to pick me up. Unbelievably pleasant experience all around. Thank you!!!

RC
Russ C.
Wynantskill, NY
Honda Accord Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2018
Customer Service
We were referred to RMW a few years ago by another satisfied customer. We have always received prompt, courteous and professional service. When our vehicles have had an issue, we are told what NEEDS to be addressed, our options explained, and how it would be done before we proceed. I very much appreciate the HONESTY. Our scheduled maintenance is done at our convenience. RMW has kept our vehicles safe and reliable and kept our costs low. Its great to find a well managed, local,family owned and worked business that is customer service focused. We tell our friends,relatives and neighbors to go see Tim and you will be well taken care of. This is a local family business we can TRUST. Thank you.

KM
Kristin M.
Troy, NY
Lexus SC 430
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018
Great service
Reliable and dependable, will take my car on short notice and keeps me informed. Great friendly service!!

BD
Bill D.
Cropseyville, NY
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018
Very good service
Tim, is always upfront with what he is going to do on your car, so there are no questions later.

TR
Tracey R.
Troy, NY
Kia Sorento
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/12/2018
Honesty
RMW is honest and they do great work

Verified Customer
Poestenkill, NY
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018
Quick Service
Just like always they had fast service that can be relied upon. They never try to sell you on service that isn’t needed

Verified Customer
Troy, NY
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018
Always Reliable Service
RMW is the only service center we bring both our vehicles for maintenance and repairs even though we could get free service on one of our vehicles. That pretty much summarizes our confidence and satisfaction with RMW’s reliability, work quality and value provided.

HB
Hal B.
Troy, NY
Subaru XV Crosstrek
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018
Awesome service and staff and fantastic owner.
Wonderful staff and fantastic owner. Thank you for your service.

CR
Charlene R.
Troy, NY
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Charlene said this business had very good service and the staff was honest. She appreciates the way they treat their customers .
This review was collected via phone interview by Customer Research Inc.

DF
Dana F.
Troy, NY
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Dana said her overall experience with this business was great.
This review was collected via phone interview by Customer Research Inc.

JM
Jacob M.
Troy, NY
GMC Savana Cutaway
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Jacob said the service was good and straightforward.
This review was collected via phone interview by Customer Research Inc.

DS
Dan S.
Cropseyville, NY
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018
great place
great work great people

MW
Mark W.
Troy, NY
Lincoln MKX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018
AWESOME
Honest, Fair and a pleasure doing business with Tim and his crew!!

CB
Charlie B.
Petersburg, NY
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2018 Category: Service
Charlie said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

HS
Holly S.
Troy, NY
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Holly said she thought they did a good job.
This review was collected via phone interview by Customer Research Inc.

DB
Debbie B.
Troy, NY
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018
Tim, the owner is very concerned about his customer's safety... that's always 5 stars and more !!!
Had rear brakes done and as always, work was completed when told it would be. They go above and beyond there service to customers. Hope RMW stays where they are for a long time :)

Debbie

BA
Barbra A.
Troy, NY
Suzuki SX4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Barbara said the staff is helpful, fast and truthful.
This review was collected via phone interview by Customer Research Inc.