Franklin said the people are friendly. He contacted the business and gave them a list of 17 items that needed to be fixed and 5 of the items had to do with his stereo. He chose not to elaborate further. He has not received the thermostat for his heat pump and the business told him that it would take 7 to 10 days. He said it takes forever to get parts for his vehicle and he is not sure why it takes so long. He told the business what was wrong with the window and the business misdiagnosed it. He had to explain in steps to the business what was wrong with the window and where they would have to look to see what he had seen. He would have liked if the business asked what he was talking about, instead of guessing and misdiagnosing the issue with the window. The business was supposed to fix the seals, but when he went on his trip they kept popping back out and he had to push them back into place. He ordered a hydraulic jack and it took the business 10 to 12 days to receive it. His window frame is bent and they told him it would take two weeks to two months to receive it. He had to contact the business to find out about the progress of his vehicle. He suggested that the business should be more informative and improve their communication. The business should keep their customers more informed about the progress of the vehicle.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
Verified Customer
