This Hyundai dealership always makes sure to do the right thing and follow up on anything given you notify them. Every time I've had a problem, it's been followed up on and then some. My last visit was just mediocre and some follow up communication was forgotten about, but Cheyanna shortly took ownership of my issues, even though they didn't come from any lack of diligence on her part, and got them resolved!

Recommended

Original Review

01/28/2020

Service Type: Maintenance

Category: Service

Great dealer, alright service.

Edited Review (01/28/2020):
The service indicator on the dash was not reset and I did not get a windshield sticker so I'm not sure of when my next visit is. My review would probably be two stars, but I've come to like this dealer's service department. It's frustrating though not hearing back about the warranty claims that I wanted to submit for the extended warranty. I asked my advisor to put in one for some minor dings from shopping carts/doors and one for sidewall tire damage, but I have not heard back from him. I paid for the tire protection and for the ding shield coverage when I bought my car originally at this dealer. My advisor took pictures, so I assumed that things were getting done, but now I'm not so sure. I've called 3 times in the past 2 weeks only to be told he wasn't there or was unavailable at the moment and I would be followed up with. I haven't gotten any calls, voicemails, or emails. If it takes some time to process these things, that's fine. The process for this wasn't explained in detail to me, but I was fine with that as I knew the service department was closing around when I was leaving my appointment. I just don't know whether or not something is happening though and I also don't know when my next service visit is due so I'm not sure of when I'll be coming back so I can ask about this again. I don't live in Surprise and it's about a 35-minute drive for me so I don't like to drive up there if I don't have to.

Recommended

Cheyanna A., Business Development Coordinator from Ken Garff Hyundai Surprise responded on 01/28/2020 03:39 PM

Thank you for your time by sharing with us your experience you had with Antonio and our team. I want to personally reach out to you, I am very sorry to hear that your last experience with us was not a great one. It is always our goal to provide the very best service. With that being said I am disappointed to hear that this visit did not provide such experience. We hope to speak to you to resolve this issue in the near future. I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicles needs. Our team here at Rodeo Hyundai appreciates your feedback as well as your business. We look forward to servicing your in the future and earning a 5 star rating!

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4121

HANNAH S M. from Ken Garff Hyundai Surprise responded on 02/05/2020 11:23 AM

I wanted to reach out to you and thank you for taking the time to complete this survey. We work really hard to offer the best service in the best possible environment, I am very happy to see that reflected on your last visit. I made sure the team received the recognition they deserved. Our team here at Rodeo Hyundai appreciates your feedback as well as your business. We look forward to servicing your Hyundai in the future and earn another 5 star rating!

Thank you,

Hannah S. McEuen
Business Development Coordinator
Rodeo Hyundai Service
623-214-4100
Hannah.McEuen@earnhardt.com

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