Overview

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

954 Reviews

ReScore Reviews™ (9)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.2222233/5Overall Rating 2.2222233/5rating 2.2222233rating 2.2222233rating 2.2222233
94% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


NK
Nancy K.
New Braunfels, TX
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Great people great service
Service done perfect on time and was even given a ride home by the manager to help me in a pinch!
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 09/20/2018

Hi Nancy!

NB

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

FO
Frank O.
Garden Ridge, TX
2015 Hyundai Genesis
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2018 Category: Service
Customer service/repair technician
Margarita was awesome with her follow-up and outstanding customer service and answered all of my questions. Also, I appreciated the video showing me the problem, thank you.
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 09/18/2018

Hi Frank!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

MR
Michelle R.
New Braunfels, TX
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Friendly, convenient and good work
Satisfied with work and keeping me informed on what vehicle needed
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 09/18/2018

Hi Michelle!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

Verified Customer
New Braunfels, TX
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Good experience
As usual, people did what I requested in a good way, sharing information and asking permission to do things needed.
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 09/17/2018

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

TA
Tania A.
San Antonio, TX
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Excelent service
Great
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 09/17/2018

Hi Tania!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

CB
Chris B.
Seguin, TX
2008 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Review
Great friendly service, look out for your comfort.
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 09/17/2018

Hi Chris!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

PL
Patrice L.
Windcrest, TX
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Nice place
Hi
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 09/14/2018

Hi Patrice!

NB

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

Verified Customer
Spring Branch, TX
2016 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
All around pleasant atmosphere
Courteous, friendly and proficient
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 09/12/2018

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

WP
Wade P.
Canyon Lake, TX
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Great service department
Great service department
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 09/11/2018

Hi Wade!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

BC
Bruce C.
New Braunfels, TX
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Awesome service as always!
Came in for oil change and tire rotation...super fast...Phillip the mechanic did a great and fast service and Stephanie was super helpful customer service and gave a friendly sme too...something not common in today's fast past world..made my day and will definitely be back! Thanks team Hyundai!
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 09/10/2018

Hi Bruce!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

ME
Mary Louise Lou E.
New Braunfels, TX
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2018 Category: Service
service rep
Margarita was excellent
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 09/03/2018

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: facebook.com/BeasleyHyundaiNB and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

JL
John Allen L.
New Braunfels, TX
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Service
Great customer service
They always strive to make us feel like family
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 09/03/2018

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: facebook.com/BeasleyHyundaiNB and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

WM
Wanda M.
New Braunfels, TX
2011 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Service
Great first visit!
This was the first time at this service center. It was a very favorable experience. I had to look into a couple of engine lights coming on. I had set an appointment that I could not keep because of an emergency. I went in the day before my appointment and they very kindly fit me into their schedule. Stephanie was very helpful and kind.
I will surely return. Thanks!
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 09/03/2018

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: facebook.com/BeasleyHyundaiNB and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

GE
Guy E.
Cibolo, TX
2015 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018 Category: Service
great service
professional work
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 08/31/2018

Hey Guy!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

RH
Robert H.
Bulverde, TX
2016 Hyundai Sonata Hyb
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/30/2018 Category: Service
In progress
No fxed yet.
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 08/31/2018

Hi Robert!

First and foremost, I would like to apologize for your experience at Roger Beasley Hyundai. However, I do want to thank you for taking the time to inform us. I have passed this along to upper management so they know to take extra care in getting your vehicle fixed as quickly as possible! 


Again, thank you for taking the time to send us your feedback, but I do apologize for the experience you have had at Roger Beasley Hyundai.

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

RR
Richard R.
Seguin, TX
2008 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018 Category: Service
customer service
Although it was frustrating having to bring my car back to Roger Beasley Hyundai four times before they found all the problems , Stephanie Myszka made the experience go as smooth as possible by providing me with loaner cars through it all.................Thanks Stephanie
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 08/31/2018

Hi Richard!

Thank you for sending us your feedback! I am sorry to hear it took so long to fix your vehicle, I am glad Stephanie took such good care of your though!

If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

Verified Customer
New Braunfels, TX
2016 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/29/2018 Category: Service
Great customer service. Disposable cars.
The service you get from the employees is great! It’s not their fault that they are selling disposable cars. All the cars sucks. Sorry, but it’s the truth.
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 08/31/2018

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

AB
Alan B.
New Braunfels, TX
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2018 Category: Service
Exceptional Service at Beasley
I took my car in just for an oil change.
My service adviser, Margarita, made me aware of the advantage of buying a Roger Beasley Rewards Card. The card made the oil change free, and provides great future benefits.
I also appreciate the complimentary car wash that came with getting service at Roger Beasley. I would think of going anywhere else to service my Hyundai.
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 08/30/2018

Hi Alan!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

Verified Customer
West Columbia, TX
2013 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2018 Category: Service
Quick service
Because I was 200 miles from home I was pretty desperate for service quickly because I know how it can typically be quite a wait. Roger heard my problem and quickly worked me in. If all of your service is as good as Roger gives I would definitely use ya’ll again.

Thanks again,
Ron Sassin
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 08/29/2018

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

Verified Customer
San Antonio, TX
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Distsnce
Will travel for good customer service
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 08/28/2018

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager