Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

1011 Reviews

ReScore Reviews™ (9)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.2222233/5Overall Rating 2.2222233/5rating 2.2222233rating 2.2222233rating 2.2222233
94% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


MK
Michael K.
New Braunfels, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/11/2018 Category: Service
Good dealership
good communication. nice people.
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 11/12/2018

Hi Michael!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

RG
Roy G.
San Antonio, TX
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/11/2018 Category: Service
Main.
I think my previous comment will be enough.
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 11/12/2018

Hi Roy,

First and foremost, I would like to apologize for your experience at Roger Beasley Hyundai. However, I do want to thank you for taking the time to inform us. We take customer satisfaction very seriously at Roger Beasley Hyundai and I have passed your review along to upper management and will make sure they address the issue.


Again, thank you for taking the time to send us your feedback, but I do apologize for the experience you have had at Roger Beasley Hyundai.

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

DC
Dana C.
Canyon Lake, TX
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Excellent Service
Excellent dealership and service organization! I highly recommend them.
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 11/12/2018

Hi Dana!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

Verified Customer
Cibolo, TX
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Review
Great
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 11/12/2018

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

RG
Richard G.
Bulverde, TX
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Excellent service
Customer service representative was outstanding. Ensuring all my concerns were addressed
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 11/09/2018

Hi Richard!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

SF
Susan F.
New Braunfels, TX
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
5 Stars
Great service and staff, convenient location.
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 11/09/2018

Hi Susan!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

WJ
Wanda J.
Seguin, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Great Service
Great customer service and great service department .
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 11/08/2018

Hi Wanda!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai 
Customer Experience Manager

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

DB
Deborah B.
Kerrville, TX
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Excellent customer service
I was very impressed with the new video sent while the servicing was being accomplished

Always helpful, friendly, efficient.
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 11/08/2018

Hi Deborah!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai 
Customer Experience Manager

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

PP
Preston P.
Schertz, TX
2007 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Extremely Great Customer Service
The customer service is on point. Blair and his team give Class A service and make you feel like family. Best dealership that I took my car to get work on ever! Will recommend to anyone I know.
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 11/05/2018

Hi Preston!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

ST
Sullivan T.
New Braunfels, TX
2013 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
Great Service
The Service Department is great. Stephanie and the other Service Managers were fantastic.
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 11/05/2018

Hi Sullivan!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

RF
Richard F.
Canyon Lake, TX
2008 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2018 Category: Service
Service
Fast Service.
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 11/02/2018

Hi Richard!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

MH
Michael H.
Spring Branch, TX
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
They did a great job and honest, unlike brake check.
They did a great job and honest, unlike brake check. They surprised me by actually telling me I don't need brake pads yet. Unlike brake check that wanted $570
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 10/31/2018

Hi Michael!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

JS
Jeffrey S.
New Braunfels, TX
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Hyundai review
Stephanie is a wonderful asset to this company/dealership. I can always could on her for outstanding customer service. I have seen reps come and go, but she has been one of the best. Y’all better keep her!
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 10/31/2018

Hi Jeffery!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

CT
Claudio T.
San Antonio, TX
2015 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Friendly profesional helpful
I regret to inform you that I trade in my Azera and will no longer seek service at your place. Makes me sad
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 10/31/2018

Hi Claudia!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

GJ
Gerald J.
Victoria, TX
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Friendly and professional
I was in New Braunfels and I was able to get my oil changed and tires rotated without an appointment.
Everyone was friendly and professional!
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 10/25/2018

Hi Gerald!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

BS
Brent S.
New Braunfels, TX
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Prompt, professional service
Great customer service, they treat you like a person and not just a number tied to the job.
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 10/25/2018

Hi Brent!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

Verified Customer
San Marcos, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Love the service department at this dealership!
Been to a lot of dealerships and their service departments before but this is by far the cleanest, friendliest and best I have used.
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 10/25/2018

Hi there!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

SC
Shannon C.
New Braunfels, TX
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Awesome diagnostics to problem on car
Light came on car and took it to dealer. They sent a video of what the problem was and took care of it right away. My car had a nail in one of my tires and had to replace the tire however it keeps my wife on the road. Thank you Hyundai.
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 10/25/2018

Hi Shannon!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

Verified Customer
Converse, TX
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/24/2018 Category: Service
Great Service Again
The overall vehicle and customer service commitment is great. The facilities are excellent. They even provide a video of what they check during service. However, on the service video the coolant reservoir was right at the low line. I checked after I saw the video and the reservoir did not get filled.
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 10/24/2018

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. I will pass on your feedback about the coolant reservoir to the service manager so that he can address it! I do apologize for that not being filled, but glad the rest of your experience was good!


If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

LJ
Lanette J.
Seguin, TX
2006 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
Friendly employees
Always helpful and accommodating
Chelsea B., Reputation Manager from Roger Beasley Hyundai New Braunfels responded on 10/24/2018

Hi Lanette!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager