Roger Beasley Hyundai

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512-262-2020
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Overview

Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5

(1,604 Reviews)
5 star
74%
4 star
12%
3 star
6%
2 star
3%
1 star
3%

ReScore Reviews™ (22)

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
91% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews

JT
Jonathan T.
Cibolo, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2020
Service
Very Friendly staff
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai responded on 08/06/2020

Hi Jonathan!

Thank you for taking the time to send us your feedback, we really appreciate it! If you ever need anything in the future, please do not hesitate to reach out. From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
EL
Ed L.
Austin, TX
2017 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2020 Category: Service
Excellent Service
The staff was excellent and kept me informed throughout. Came in for one recall issue and didn’t know there were two others that needed attention. Although the facility is dated it was clean and sufficient. Of the three Hyundai dealers in the Austin area this is my top choice even though it’s farthest.
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai responded on 08/05/2020

Hi Ed!

Thank you for taking the time to send us your feedback, we really appreciate it! As always, if you ever need anything, please do not hesitate to reach out. From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family and look forward to working with you again in the future!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
DH
Deandre H.
Garland, TX
2020 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2020 Category: Service
Service
Customer service was exceptional, and Brady was excellent in helping me with getting a car. Also getting my car service was exceptional as well.
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai responded on 08/05/2020

Hi Deandre! Thank you for taking the time to send us your feedback, we really appreciate it! If you have any questions at all, please feel free to contact the dealership directly or message us on Facebook at: www.facebook.com/BeasleyHyundaiKyle/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!


Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
Verified Customer
Buda, TX
2020 Hyundai Palisade
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/03/2020 Category: Service
Horrible
Sold us a new palisade with heated seats. The heated seats don’t even heat up to the lowest specs offered. Said there is nothing they can do. Basically to bad for us.
Chelsea B., Reputation Manager from Roger Beasley Hyundai responded on 08/05/2020

We are sorry that you are not satisfied with your Hyundai. We tested the car and the heated seats do in fact work and warm to a temperature that meets Hyundai's specifications. As a dealership, we have done all we can and escalated your situation as high as we can with Hyundai Corporate for them to review and decide if they are willing to take any additional action.

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
AR
Andrea R.
Georgetown, TX
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2020 Category: Service
Service
Donny in service was on top of everything that needed to be done. He was helpful and informative. Out of three Roger Beasley dealerships Roger Beasley Hyundai was the best. They truly think of the customer first and not the almighty dollar!
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai responded on 07/25/2020

Hi Andrea!

Hi James!

That is great to hear, thank you! I will be sure to pass along your praise to Donny, I know he will appreciate it. As always, if you ever need anything, please do not hesitate to reach out. From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family and look forward to working with you again in the future!


Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
PD
Patricia D.
San Marcos, TX
2012 Hyundai Veloster
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2020 Category: Service
Great Service...AGAIN
I recently had to schedule service to check my battery. I was expecting to have to replace it and wasn't looking forward to the bill. Turns out it was only my key fob battery, after all. I got that changed (less than $10) and was advised to take my car out more often! I don't get out much because of the pandemic and my battery was just sitting too long! Brandon was awesome, explaining everything and never pressuring me into any upgrade services. I have always been treated fairly and with respect at Roger Beasley Hyundai in Kyle. Their excellent service record with me continues!
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai responded on 07/23/2020

Hi Patricia! 

Thank you for taking the time to send us your feedback, we really appreciate it! I am so glad to hear Brandon was so helpful, I will be sure to pass along your praise to him. If you have any questions at all, please feel free to contact the dealership directly or message us on Facebook at: www.facebook.com/BeasleyHyundaiKyle/ and we will be sure to connect with you!

From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
JW
James W.
San Marcos, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2020 Category: Service
Service
The people at Roger Beasley Hyundai have treated me as if I am their only customer since I leased my Tucson from them .They have done all of the service and I could have had it done cheaper and closer to home but their work is competent and trusted. I wouldn't go anywhere else.
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai responded on 07/22/2020

Hi James!

We love hearing that and appreciate you trusting us with your vehicle! Thank you for taking the time to leave us a review, we really appreciate it! As always, if you ever need anything, please do not hesitate to reach out. From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family and look forward to working with you again in the future

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
Verified Customer
Wimberley, TX
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2020 Category: Service
Fast and Friendly
Fast maintenance service and friendly folks
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai responded on 07/21/2020

Thank you for taking the time to send us your feedback, we really appreciate it! If you have any questions at all, please feel free to contact the dealership directly or message us on Facebook at: www.facebook.com/BeasleyHyundaiKyle/ and we will be sure to connect with you!

From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!


Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
JM
John M.
Wimberley, TX
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2020 Category: Service
Service
fast and professional. Great experience..
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai responded on 07/21/2020

Hi John! I am so glad to hear that! Thank you for taking the time to send us your feedback, we really appreciate it! If you ever need anything in the future, please do not hesitate to reach out.

From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family and look forward to working with you again in the future!

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
RH
Rosemary H.
Austin, TX
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2020 Category: Service
Service
Service rep is awesome. He makes you feel like he knows you and your needs.
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai responded on 07/16/2020

Hi Rosemary!

Thank you for taking the time to send us your feedback, we really appreciate it! If you have any questions at all, please feel free to contact the dealership directly or message us on Facebook at: www.facebook.com/BeasleyHyundaiKyle/ and we will be sure to connect with you!

From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
Verified Customer
Lockhart, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/11/2020 Category: Service
Friendly service dept
I’ll be back!!!
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai responded on 07/13/2020

Thank you for taking the time to send us your feedback, we really appreciate it! I am sorry that your wait time was longer than expected. Sometimes unexpected issues come up with other customer's vehicles and cause delays in our service department. Regardless, we should have done a much better job communicating that with you so I am sorry and will make sure this is addressed by management.

As always, if you ever need anything, please do not hesitate to reach out. From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family and look forward to working with you again in the future!

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
JH
John H.
San Marcos, TX
2020 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2020 Category: Service
Friendly reception.
Great reception before I finally purchased the vehicle but seemed to be a little cooler reception after the sale. Not the intensity of enthusiasm of the first visits. Seemed a little more distant or less important as we were upon our first visit. Still had the politeness and professionalism as first received on the initial visit.
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai responded on 07/13/2020

Hi John,

Thank you for taking the time to send us your feedback, we really appreciate it! I am sorry to hear our staff didn't seem as enthusiastic or as engaged. We appreciate you letting us know and I will make sure a manager addresses this. If you have any questions at all, please feel free to contact the dealership directly or message us on Facebook at: www.facebook.com/BeasleyHyundaiKyle/ and we will be sure to connect with you!

From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!


Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
LL
Linda L.
Buda, TX
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2020 Category: Service
Excellent service
Stacy and his service team are excellent! They are thorough and efficient. It is a pleasure taking my 2019 Santa Fe to them for all of my servicing needs.
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai responded on 07/13/2020

Hi Linda! Thank you for taking the time to send us your feedback, we really appreciate it! If you have any questions at all, please feel free to contact the dealership directly or message us on Facebook at: www.facebook.com/BeasleyHyundaiKyle/ and we will be sure to connect with you!

From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
MR
Mary R.
Martindale, TX
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/10/2020 Category: Service
The communication of the service that was provided.
Overall great, one thing that was noticed was all my tire pressures were not the same. One tire was over inflated; reading 43 psi.
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai responded on 07/13/2020

Hi Mary, Thank you for taking the time to send us your feedback, we really appreciate it! I am sorry to hear one tire was overinflated. I will be sure to pass that feedback along to the manager so he can address it with the team. If you would like to stop by, we'd be happy to fix that for you. As always, if you ever need anything, please do not hesitate to reach out.

From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family and look forward to working with you again in the future!



Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager
WP
William P.
Austin, TX
2016 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2020 Category: Service
Excellent service
Great experience and great service
Recommended
Chelsea B., Reputation Manager from Roger Beasley Hyundai responded on 07/13/2020

Hi William! Thank you for taking the time to send us your feedback, we really appreciate it! As always, if you ever need anything, please do not hesitate to reach out.

From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family and look forward to working with you again in the future!

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager