Overview

Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5

1063 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 3.7500025/5Overall Rating 3.7500025/5Overall Rating 3.7500025/5rating 3.7500025rating 3.7500025
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
91% Would Recommend
100% Business Response
Latest Review about 18 hours ago

Reviews


PB
Peggy B.
Liberty Hill, TX
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Great Service
Great Team in the Service Dept.

CB
Cathy B.
Wimberley, TX
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Customer service
I always get polite efficient customer service and quick repair time at the Kyle Hyundai location.

Verified Customer
Austin, TX
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Great Service!
Fast oil change and friendly faces! Will be back for future services and purchases.

Verified Customer
Manchaca, TX
2016 Hyundai Sonata Hyb
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/16/2018 Category: Service
Friendly Staff
I’m very happy with my hybrid Sonata. Service is fine.
Chelsea B., Reputation Manager from Roger Beasley Hyundai responded on 07/17/2018

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiKyle/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

WH
William H.
Austin, TX
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
outstanding service
David Johnson of RB Hyundai in Kyle went above and beyond helping me with repairs on my Genesis. I feel highly confident that should any problems arise in the future I can count on David and his team.
Chelsea B., Reputation Manager from Roger Beasley Hyundai responded on 07/17/2018

Hi William!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiKyle/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

JM
Janine M.
Austin, TX
2014 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Great communication
Service department took the time to fully explain repairs and options we had. No pressure, no B.S. !
Chelsea B., Reputation Manager from Roger Beasley Hyundai responded on 07/13/2018

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiNB/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

Verified Customer
Kyle, TX
2018 Hyundai Ioniq Hybr
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/12/2018 Category: Service
Hyundai Ioniq hybrid
I was sold a bad Hyundai Ioniq. I've owned/ driven the car for a total of 10 days. It's been in the Service Department for almost 4 weeks now. I received it back once and after 1 day of driving it went back to the Service Department. They're trying to make it right. But for now, 1 star.
Chelsea B., Reputation Manager from Roger Beasley Hyundai responded on 07/13/2018

First and foremost, I would like to apologize for your experience at Roger Beasley Hyundai. However, I do want to thank you for taking the time to inform us, we take customer satisfaction very seriously at Roger Beasley Hyundai.  It sounds like you are already working with the managers to make sure this gets taken care of. I hope we can make this right for you quickly, please don't hesitate to reach out should you have any issues.


Again, thank you for taking the time to send us your feedback, but I do apologize for the experience you have had at Roger Beasley Hyundai.

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

MR
Malcolm R.
Buda, TX
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Great Dealership
If you enjoy dealing with friendly, cooperative, and knowledgeable people, this is the place to go. They will definitely be seeing me again.
Chelsea B., Reputation Manager from Roger Beasley Hyundai responded on 07/12/2018

Hi Malcolm!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiKyle/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

HA
Hector A.
Round Rock, TX
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Nice Dealer
Good and fast Service!
Chelsea B., Reputation Manager from Roger Beasley Hyundai responded on 07/10/2018

Hi Hector!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiKyle/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

JB
John B.
Austin, TX
2012 Hyundai Genesis
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/07/2018 Category: Service
It used to be the best
Was the best, credibility is not as good as it used to be.
Chelsea B., Reputation Manager from Roger Beasley Hyundai responded on 07/09/2018

Hi John,

First and foremost, I would like to apologize for your experience at Roger Beasley Hyundai. However, I do want to thank you for taking the time to inform us. We take customer satisfaction very seriously at Roger Beasley Hyundai and I have passed your review along to upper management and they are going to handle it accordingly.


Again, thank you for taking the time to send us your feedback, but I do apologize for the experience you have had at Roger Beasley Hyundai.

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

PB
Perthressia B.
Bastrop, TX
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Customer
The staff was friendly!
Chelsea B., Reputation Manager from Roger Beasley Hyundai responded on 07/06/2018

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiKyle/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

IF
Irma F.
Austin, TX
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Great customer service.
I really appreciate the great customer service that Connie provides.
Chelsea B., Reputation Manager from Roger Beasley Hyundai responded on 07/06/2018

Hi Irma!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiKyle/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

MS
Michael S.
Kyle, TX
2014 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
auto serivce
The service department completed the required work in a timely manner. The waiting room is clean and comfortable. The service staff is very courteous.
Chelsea B., Reputation Manager from Roger Beasley Hyundai responded on 07/06/2018

Hi Michael!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiKyle/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

CP
Connie P.
Kyle, TX
2013 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Like
Great
Chelsea B., Reputation Manager from Roger Beasley Hyundai responded on 07/06/2018

Hi Connie!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiKyle/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

JP
Jose P.
San Marcos, TX
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2018 Category: Service
Friendly and professional staff
Fast, Professional service, great Customer Service.
Chelsea B., Reputation Manager from Roger Beasley Hyundai responded on 07/05/2018

Hi Jose!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiKyle/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

MS
Mary S.
Buda, TX
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2018 Category: Service
My last oil change
The mechanic went over everything and I was just there for an oil change. It was very reassuring to know that everything was looked at and I had no issues.
Chelsea B., Reputation Manager from Roger Beasley Hyundai responded on 07/05/2018

Hi Mary!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiKyle/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

HT
Heather T.
Kyle, TX
2013 Hyundai Santa Fe S
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/03/2018 Category: Service
Leaves a lot to be desired
Service is lacking
Chelsea B., Reputation Manager from Roger Beasley Hyundai responded on 07/10/2018

First and foremost, I would like to apologize for your experience at Roger Beasley Hyundai. However, I do want to thank you for taking the time to inform us. We take customer satisfaction very seriously at Roger Beasley Hyundai and I have passed your review along to upper management. 


Again, thank you for taking the time to send us your feedback, but I do apologize for the experience you have had at Roger Beasley Hyundai.

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

LS
Lisa S.
Kyle, TX
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Wait time with appointment
Still waited an hour and a half even though I had an appointment. Somewhat disappointing. Luckily I had time to wait.
Chelsea B., Reputation Manager from Roger Beasley Hyundai responded on 07/05/2018

Hi Lisa,

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiKyle/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

 

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

PC
Patricia C.
San Antonio, TX
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2018 Category: Service
They took very good care of us in a timely manner
We will be going back for future work to get done on our cars
Chelsea B., Reputation Manager from Roger Beasley Hyundai responded on 06/29/2018

Hi Patricia!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiKyle/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager

PW
Philip W.
Kyle, TX
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018 Category: Service
Amazing service!!
Always an amazing experience, like always!! We just bought our fourth hyundai, and don’t plan on leaving anytime soon!! Philip W.
Chelsea B., Reputation Manager from Roger Beasley Hyundai responded on 06/27/2018

Hi Philip!

Thank you for sending us your feedback! We greatly appreciate you taking the time to send us a review. If you have any questions at all, please feel free to contact the dealership directly or you may message us on social media at: www.facebook.com/BeasleyHyundaiKyle/ and we will be sure to connect with you! From all of us at Roger Beasley Hyundai, we thank you for choosing to make us a part of your family!

Chelsea B.
Roger Beasley Hyundai
Customer Experience Manager