Rony's Car Pros

Thank you Danny for your review, Glad to see that we go it right.

Thank you Scott for your review and for choosing Rony’s Car Pros, we really appreciate it.

Your review describes the scenario played out every day in our shop: customer drops off car after describing issues with it, leaves with some idea of cost and time to fix, is updated as to repair status, ultimately picks up car when done and pays balance. Same scenario each time, but each car and each client is different. Some cars are straight forward to fix, others very complex. Some clients take notes on everything said by the service writer before agreeing to leave car, others drop their keys on the counter and say, “call me when done.” We aim to tell all our clients our policies of charging and repairs upfront and every time. But such a one-size-fits-all approach does not apply in the real world of such varying clients/cars. Unfortunately in your case it was forgotten, but not with any intention to deceive or manipulate a repair agreement. We apologize for your experience, and don’t mind refunding what you spent.

We will take this opportunity to point out that the auto repair industry now relies heavily on high-tech scanners and properly trained techs to diagnose the multitude of computer-related faults on cars today. We are equipped to do such work on most makes of cars, as we try to remain a general auto repair shop, as opposed to a specialized one that only serves 1 or 2 makes. It can take many hours to find a problem plaguing a car, and such labor must be paid to the tech, whether the client selects to fix the car or not. Hence, diagnostic fees exist and are justified.  Progress, like everything else, comes with a price. We all enjoy our “smart cars” and must be prepared to pay for the smart fixes they require.

Thanks Gary for taking the time to tell the world you are pleased with our service!! It really means a lot to us all.

Thanks   Joseph for your review. We appreciate all feedback we receive.

Dear Jason,

thank you very much for your review.

We always try to do the best we can and then some! Thank you for your review.

Thanks Brian, We always try to do our best. Thank you for your review and your business!

We appreciate you took the time to add a review.
Thank you Elias.

We appreciate you took the time to add a review. Have a great day!