Roosevelt Auto Body Collision 1 Northgate


Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

1335 Reviews

98% Would Recommend
Latest Review 3 days ago
Doris M. on 10/14/2017
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Spoke with Doris' husband. He said his experience was excellent. He was very satisfied with both the paint and body work. He was highly impressed with how quickly they got the job done. From the time they checked in the vehicle, until it was done, took less than 30 minutes. Everything they did was excellent except the explanation of the repair process was only somewhat satisfactory.
Category: Collision
Service Date: 09/29/2017
Review Created: 10/14/2017
This review was collected via phone interview by Customer Research Inc.
Tyler O. on 10/13/2017
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Spoke with Hiley. She said she has worked with this business before and they are super communicative about everything. They were somewhat indifferent. They were not particularly compassionate but she did not expect them to be. They were just doing their job. They did not keep her updated. She only heard from them when it was time to pick up the vehicle.
Category: Collision
Service Date: 09/26/2017
Review Created: 10/13/2017
This review was collected via phone interview by Customer Research Inc.
Jill C. on 10/07/2017
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Jill said the business does a good job. They are very communicative and easy to get in to. She did not have to wait a long time to get an appointment.
Category: Collision
Service Date: 09/20/2017
Review Created: 10/07/2017
This review was collected via phone interview by Customer Research Inc.
Casey Y. on 10/07/2017
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Casey said this business performed great work but there was a problem getting a hold of someone to call her back with information. They did not keep her adequately performed.
Category: Collision
Service Date: 09/25/2017
Review Created: 10/07/2017
This review was collected via phone interview by Customer Research Inc.
Ton N. on 10/07/2017
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Ton said he took his vehicle in and this business got it done. They delivered what they promised. It was not necessary for them to keep him informed. He dropped the vehicle off and picked it up when it was done.
Category: Collision
Service Date: 09/19/2017
Review Created: 10/07/2017
This review was collected via phone interview by Customer Research Inc.
Tdhereh N. on 10/07/2017
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Tdhereh said this business was good. She was happy with the service. Their explanation of work performed was confusing and unclear. They gave her an update on a vehicle that was not hers but it was the same model type. There was a lot of miscommunication.
Category: Collision
Service Date: 09/27/2017
Review Created: 10/07/2017
This review was collected via phone interview by Customer Research Inc.
(Ms.) Ryan M. on 09/24/2017
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"Satisfied!"
The only two negatives: (1) The "finished" date kept moving from one week to, in the end, about two and a half weeks. (2) They told the rental agency I had turned the rental car in the day after I actually did so the rental agency was going to charge me for an extra day. Fortunately, I called the rental company and discovered this so no harm, no foul. Other than that, my first impression was that the office was clean and welcoming, a plus when you're not comfortable in mechanic's shops. Everyone I talked to was kind, pleasant and had a good sense of humor which made a stressful time more palatable. Communication was good and I got frequent updates. Car looks good and was very clean when I picked it up.
Service Date: 09/13/2017
Review Created: 09/24/2017 01:49 PM
Susan A. on 09/21/2017
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Susan said the business provided great service. Her vehicle was delayed because they had to outsource her vehicle to another vendor and they were backed up. They did not keep her updated. She did not receive any phone calls to let her know when her vehicle was delayed.
Category: Collision
Service Date: 08/31/2017
Review Created: 09/21/2017
This review was collected via phone interview by Customer Research Inc.
Chadwick K. on 09/20/2017
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Spoke with Brad. He said the work was good and done on time.
Category: Collision
Service Date: 08/28/2017
Review Created: 09/20/2017
This review was collected via phone interview by Customer Research Inc.
Melissa D. on 09/18/2017
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Melissa said everything was seamless and they were helpful. Her vehicle was as clean going in as it was coming out. Her vehicle was ready four hours early.
Category: Collision
Service Date: 08/28/2017
Review Created: 09/18/2017
This review was collected via phone interview by Customer Research Inc.
Robert A. on 09/17/2017
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Robert said he was referred to the business.
Category: Collision
Service Date: 08/17/2017
Review Created: 09/17/2017
This review was collected via phone interview by Customer Research Inc.
Peter V. on 09/17/2017
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Peter said they did a good job and on time.
Category: Collision
Service Date: 08/28/2017
Review Created: 09/17/2017
This review was collected via phone interview by Customer Research Inc.
Kimberly B. on 09/17/2017
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Kimberly said the business provided a good job.
Category: Collision
Service Date: 08/28/2017
Review Created: 09/17/2017
This review was collected via phone interview by Customer Research Inc.
Dimitri K. on 09/17/2017
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Dimitri said this business made it really easy for him. He is completely satisfied with the quality of the paint and body work. It looks as if the accident did not happen. Their explanation of the repair process was excellent. He understood everything. They did not call every day to update him. They told him when it would be ready and it was ready on that day. Everything was clean and the staff was very courteous.
Category: Collision
Service Date: 08/25/2017
Review Created: 09/17/2017
This review was collected via phone interview by Customer Research Inc.
Vijay S. on 09/17/2017
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Vijay said this business is efficient. They are on time, do good quality work, they are professional and communicated well. He can't tell that anything even happened to his vehicle. It was immaculate when he got it back. There was a delay in getting his vehicle back because of a defective part.
Category: Collision
Service Date: 08/29/2017
Review Created: 09/17/2017
This review was collected via phone interview by Customer Research Inc.
Leslie C. on 09/17/2017
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Spoke with Leo. He said he appreciated the service. This facility fixed a mirror issue on his vehicle with the mirror he had right there on the spot and was done within 1.5 hours when another business said they would have to order a new part. There was no paint work performed.
Category: Collision
Service Date: 08/31/2017
Review Created: 09/17/2017
This review was collected via phone interview by Customer Research Inc.
Juan C. on 09/14/2017
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Juan said everything was fine with the business.
Category: Collision
Service Date: 08/30/2017
Review Created: 09/14/2017
This review was collected via phone interview by Customer Research Inc.
Abdul M. on 09/14/2017
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Abdul said this business does a good job. They are the best of the best.
Category: Collision
Service Date: 08/21/2017
Review Created: 09/14/2017
This review was collected via phone interview by Customer Research Inc.
Sue R. on 09/14/2017
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Sue said they did a very good job and they were very efficient. The staff was very nice. She wasn't kept updated because she didn't feel the need to interact.
Category: Collision
Service Date: 08/24/2017
Review Created: 09/14/2017
This review was collected via phone interview by Customer Research Inc.
Richard L. on 09/14/2017
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Richard said this business did a great job. The vehicle was perfect. They did the work quickly and even gave him updates. They gave him a ride to work.
Category: Collision
Service Date: 08/29/2017
Review Created: 09/14/2017
This review was collected via phone interview by Customer Research Inc.
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