Review for Roosevelt Auto Body Collision 1 Northgate
Avery G. on 03/08/2012
Avery said their estimate was much less than the actual cost and there was no paint work needed. It was 1 day late but he wasn't given a reason why it was delayed. They seem not to care about his situation because the estimated a price that was way lower than the cost. The only explanation that was given was a message they left on his phone and they didn't keep him informed.
Service Date: 02/17/2012
Review Created: 03/08/2012
This review was collected via phone interview by Customer Research Inc.
Janine R. at Roosevelt Auto Body Collision 1 Northgate responded on 03/14/2012
When repairing a vehicle, it is difficult to see all of the damage to the vehicle until it can be torn down. By law, repair shops are not allowed to include damages that we can't see as part of the initial estimate. Due to this, it is typical to have a preliminary estimate and then a supplement that shows additional repairs needed. We do care about our customer's experience and have apologized for any miscommunication.