Roosevelt Auto Body Collision 1 University

Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

1592 Reviews

98% Would Recommend
Latest Review 10 months ago

Reviews


AM
Adrienne M.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/31/2018 Category: Collision
Adrienne said the communication was a bit abrupt and the staff could have been kinder.
This review was collected via phone interview by Customer Research Inc.

ZR
Zandra R.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2018 Category: Collision
Zandra said everything went smoothly.
This review was collected via phone interview by Customer Research Inc.

MD
Michael D.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2018 Category: Collision
Spoke with Julie. She said the service was fast, efficient and professional.
This review was collected via phone interview by Customer Research Inc.

MR
Mariah R.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2018 Category: Collision
Mariah said her overall experience was great. The repair work was done beautifully. They finished before the estimated time frame. Everyone was very pleasant. She was pleased with the outcome and she appreciates them.
This review was collected via phone interview by Customer Research Inc.

ND
Nancy D.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2018 Category: Collision
Nancy said the staff members are pleasant, and good with the estimate. They are not condescending. The work is done on time, and the facility is clean.
This review was collected via phone interview by Customer Research Inc.

JD
Jim D.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/16/2018 Category: Collision
Jim said he is likely to recommend this business to friends and family.
This review was collected via phone interview by Customer Research Inc.

PH
Peter H.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2018 Category: Collision
Peter said the employees were good. There were times they should have called him due to delays. Instead, he had to call the business himself.
This review was collected via phone interview by Customer Research Inc.

SK
Stephen K.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2018 Category: Collision
Stepen said the facility provided great customer service. He was happy with the labor. He does not recollect being contacted during the repair process.
This review was collected via phone interview by Customer Research Inc.

MM
Marcia M.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/16/2018 Category: Collision
Marcia said the business did great work. However, there was a miscommunication about when the vehicle would be finished. There was additional damage found and more parts needed to be ordered to complete the repair. Somehow the notification of the 3 extra days that would be required never got to her.
This review was collected via phone interview by Customer Research Inc.

W
Edward W.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2018 Category: Collision
Edward said the employees had open communication and they did a good job.
This review was collected via phone interview by Customer Research Inc.

MC
Mitzi C.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2017 Category: Collision
Mitzi said this business is honest and the work is done properly and in the time they estimate. There was no paint work performed. The employees have always been very pleasant, responsive and friendly.
This review was collected via phone interview by Customer Research Inc.

SH
Sarah H.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2017 Category: Collision
Sarah said they are very good at what they do. The communication was good and everything was perfect.
This review was collected via phone interview by Customer Research Inc.

KM
Kirk M.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2017 Category: Collision
Kirk said the business is very efficient and professional. They do very good work.
This review was collected via phone interview by Customer Research Inc.

KT
Kylie T.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2017 Category: Collision
Kylie said the repair was simple and easy. The mirror work was self-explanatory. The staff just called her when it was done. Getting the parts was a hassle and took a month.
This review was collected via phone interview by Customer Research Inc.

PB
Paul B.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2017 Category: Collision
Paul said the staff didn't tell him anything during the repair process. The work was done efficiently and on time.
This review was collected via phone interview by Customer Research Inc.

NH
Nancy H.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2017 Category: Collision
Spoke with Maryellen. She said the business was very prompt and let her know when it was going to be ready.
This review was collected via phone interview by Customer Research Inc.

PC
Peter C.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2017 Category: Collision
Peter said the estimate was accurate. They were up front and they were done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

CT
Cecilia T.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2017 Category: Collision
Cecilia said this business was communicative and explained things well to her.
This review was collected via phone interview by Customer Research Inc.

GW
Guy W.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2017 Category: Collision
Guy said they did what they said they would do.
This review was collected via phone interview by Customer Research Inc.

LE
Lisa E.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2017 Category: Collision
Lisa said the staff did a great job.
This review was collected via phone interview by Customer Research Inc.