Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

380 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
94% Would Recommend
100% Business Response
Latest Review 11 days ago

Reviews


Verified Customer
Hobbs, NM
2012 Hyundai Sonata Hyb
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/09/2018 Category: Service
Car
No
LUKE G., Service Manager from Roswell Hyundai responded on 11/10/2018

I am sorry that you felt your experince was not toyour satisfaction. I have tried reaching out to you. You can contact me with my information below.

Luke Grant
Service Manager
575-623-5860
lgrant@kagnm.com

GH
Gary H.
Roswell, NM
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Nice people
The helpful friendly staff
LUKE G., Service Manager from Roswell Hyundai responded on 11/08/2018

Thank you For being a great customer! We look forward to helping you again!

Luke Grant
Service Manager
575-623-5860
lgrant@kagnm.com

PS
Paige S.
Roswell, NM
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Great people
Very good response time!
LUKE G., Service Manager from Roswell Hyundai responded on 11/07/2018

Thank you for the review! Please let us know if there is anything we can do for you!!

Luke Grant
Service Manager
575-623-5860
lgrant@kagnm.com

RR
Robert R.
Roswell, NM
2012 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2018 Category: Service
Rebecca R
I got my car right in for service. The car was checked over and was serviced with all of the things it needed. The service department did a good job and I picked up my vehicle by the end of the day. Thanks for the efficient and quick service.

Verified Customer
Roswell, NM
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/27/2018 Category: Service
Fine
All went well. The prices were a bit high.

JW
Jeff W.
Roswell, NM
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Excellent job taking care of my daughter's Hyundai
Great service. Luke Grant and his staff is amazing

LY
Lonnie Y.
Carlsbad, NM
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
quick and friendly
Had no issues, everything was took care of and I was.on my way back to carlsbad

Verified Customer
Roswell, NM
2017 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/19/2018 Category: Service
oil stains
driver seat had oil stains when i got it back.
LUKE G., Service Manager from Roswell Hyundai responded on 10/19/2018

Disgruntled Ex-employee of the dealership


KF
Kalin F.
Mescalero, NM
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Fast, easy, explains what’s wrong with my car.
I didn’t receive a sticker to show when my next oil change was scheduled/supposed to be. Other than that services were great!

Verified Customer
Roswell, NM
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
20K Service
Went very well

RB
Robbie B.
Roswell, NM
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018 Category: Service
Roswell Hyundai
Luke called me and stated that they got it straightened out and i still have 2 more free oil changes left on my leased vehicle.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/04/2018 Category: Service
Roswell Hyundai
overall i have had good experience's with this company every time i go there. This last time they kind of dropped the ball.
LUKE G., Service Manager from Roswell Hyundai responded on 10/04/2018

I am sorry to hear about your experience. My name is Luke, and I am the new service manager. Please contact me directly at my email. lgrant@kagnm.com.

Thank You,
Luke Grant


JE
Jeffery E.
Roswell, NM
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018 Category: Service
Great People, Great Service!
As always I received the very best in customer service. Joel was excellent! Ms. Dora is the best!
LUKE G., Service Manager from Roswell Hyundai responded on 10/03/2018

Thank you for your Feedback!


AW
Andrea W.
Roswell, NM
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Fast and friendly customer service.
Very nice and knowledgeable employees. Thanks.
DOLORES L S. from Roswell Hyundai responded on 09/25/2018

“When our customers leave here happy, that makes us happy”


CG
Clarissa G.
Roswell, NM
2015 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Always great Service
you can count on them to make your repair experience something else!
DOLORES L S. from Roswell Hyundai responded on 09/25/2018

Thank you Clarissa for the 5 Star survey return. We appreciate your business.


PT
Pamela T.
Roswell, NM
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/19/2018 Category: Service
It was satisfactory no better no worse
Only complain I really had was they changed some settings on my vehicle that I did not want changed now I will have to get back with them to get things replaced
as I had them set.
DOLORES L S. from Roswell Hyundai responded on 09/20/2018

Thank you for your survey return. We appreciate your business.


Verified Customer
Roswell, NM
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Service
Good
DOLORES L S. from Roswell Hyundai responded on 09/12/2018

“We always appreciate positive feedback from our customers”


TL
Tamaliah L.
Roswell, NM
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Roswell Hyundai Service Dept
Quick reliable service.
DOLORES L S. from Roswell Hyundai responded on 09/12/2018

“Thank you for the 5 stars” We appreciate your business Tammy.


JB
Jessica B.
Artesia, NM
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
2012 Santafe
Service was excellent. My santafe is running smoothly
DOLORES L S. from Roswell Hyundai responded on 09/12/2018

“When our customers leave here happy, that makes us happy”


RD
Russell D.
Roswell, NM
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
The gal who greets me and efficiently takes care of me
same as above
DOLORES L S. from Roswell Hyundai responded on 09/10/2018

"Your feedback is very valuable to our dealership”


LM
Laura M.
Roswell, NM
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
The staff is always so friendly and helpful.
Joel was nice and very professional. He is a great asset to your company!
DOLORES L S. from Roswell Hyundai responded on 09/08/2018

Thank you for the survey return. We appreciate your business.