ReScore Reviews™ (35)
Great customer service experience.
HI.I DO APOLIGIZE FOR THE CONFUSION.WE HAVE RECENTLY CHANGED OUR ANSWERING SERVICE AND THERE HAVE BEEN SOME ISSUES.WE ARE AGGRESSIVELY TRYING TO IMPROVE IT. THERE ARE SOME BUGS WE NEED TO WORK OUT.
WE ARE AWARE AND ARE TRYING VERY HARD TO SOLVE THIS ISSUE
Customer was contacted by Will Rosa. Customer understands the difficult times and will be giving Will a call for his next service.
Hi.My name is Gary.I am the ASM that took care of you last visit.I do apoligize for that long wait for an oil change.Our goal is to keep it within one hour.It looks like we failed. I am very sorry. I would like to make it up to you.
Our staff is basically back to a normal capacity now and things are improving.If it is ok with you I would like to send you a rescore.If you could rescore me with 5 stars I will make sure your next oil change is FREE of charge. So sorry again.
Have a great holiday weekend and be safe out there.