ReScore Reviews™ (43)
Very sorry to hear about your experience during your last service visit. We do appreciate you taking the time to fill out the survey and would be happy to take care of any issue caused during service if we are made aware of the problem. This would also be helpful to make sure we are not causing problems with other vehicles. If you live nearby you could stop by and ask for the service manager, I would be happy to review the damage and have it addressed. If you do not live nearby we could exchange information and either get pictures or I could send someone out to where you are. Let me know what would be best for you to have this taken care of.
Thank you for your response and thank you for taking the time to let us know how you feel about the service. I hope Michelle treated you well and I hope the repairs were performed to your satisfaction. Please let us know if either was less than satisfactory.
The hourly labor rate is flexible depending on the type of work you are having done. Simple services like oil changes and brakes are as little as $60.00 per hour to be competative with all the outside shops. The heavier and more in depth labor rate is dependant on skill level of the technician it takes to perform the repair. I know the rate is expensive and we say the same thing when we have heating, plumbing,electrical work or equipment repaired at the dealership. We don't like it much either but it does cost money to run a business.
Thank you again for your time,