Rowe Hyundai

Terry,

Thank you for taking the time to talk with me. I appreciate your feedback and will address your concerns. Thank you for choosing Rowe Auburn for your service needs, we look forward to seeing you in the future.

Jen Robinson
Service Manager

Linda,

Thank you for taking the time to speak with me this morning. I appreciate your feedback. I look forward to working with you on your next visit.

Thank you for your business,
Jen Robinson
Service Manager

Thank you for taking the time to fill out our survey. Your feedback is important to us. I did call and leave you a voicemail with my contact information. I look forward to hearing from you.

Thank You,
Jen Robinson
Service Manager

Thank you for taking the time to fill out our survey. We appreciate your feedback. I did call and leave you a voicemail with my contact information. I look forward to hearing from you.

Thank You,
Jen Robinson
Service Manager

Hi Susan,
Thank you for taking the time to speak with us today and we look forward to your visit tomorrow.

Good evening Craig. Thank you for filling out our survey. I appreciate your feedback. I was wondering if everything went well, or if there is anything we could have done better? I see you us rated us as a 3, we strive for 5's, as those are passing grades for us. Thank you for your time. Jen Robinson.

Hello Thoune,
Sorry to hear about the trouble you had with the coupons. I would like to offer your next visit for an oil change at no charge to make up for the issue with the coupon. 
Steve Crossman
Service Manager 
Rowe Hyundai

Hi Thoune,
I out two vouchers in the mail yesterday for free oil chnages and tire rotations. I am sorry about the troublle with the last coupon. I hope this helps. I would like to ask if you could rescore the service when Hyundai sends you a notice.
Thank you,
Steve Crossman
Service Manager
Rowe Hyundai

thank you for taking the time to speak with me on the phone. we will see you again when you bring the vehicle in for the brake inspection.

jen

thank you for taking the time to speak with me on the phone. we will see you again when you bring the vehicle in for the brake inspection.

jen

Hello,
Thank you for taking the time to let us know about your visit. I think the advisor has reached out to you to assist you with this sistuation. Please contact us at Rowe Hyundai if this is not the case.
Steve Crossman
Rowe Hyundai

Hello,
I hope the advisor reached out to you and assisted you with the issue. Could you reach out to us if that didnt happen to yur satisfaction.
Steve Crossman
Service Manager
Rowe Hyundai

Hi Dawn,
 Thank you for your feedback and taking the time to respond to the survey. I would like to have you come back to have the fuel induction service performed at no charge. The vehicle will run noticably better and having the service done will increase your fuel economy. Everyone enjoys the best warrantee in the business offered by Hyundai and we can offer a free extended warrantee on your vehicle just by doing some of the recomended services. For example the brake fluid exchange would provide a lifetime warranty on your brake calipers and brake master cylinder as long as you continue the service every 30k miles or every couple of years. We think that is best for most people. The industry standard is for every dollar spent on maintenance the average consumer saves eight dollars on repairs. I have included a link for you to read which explains in detail what is mentioned above. Please read for yourself when you have time. http://www.bankrate.com/finance/auto/true-cost-of-not-maintaining-your-car-1.aspx 
We do appreciate your time and business and would welcome you to try for free the fuel induction cleaning. I would gladly pay you to have the fuel induction service performed and ask for an independant opinion. 
Steve Crossman
Service Manager
Rowe Hyundai

Hi Dawn, 
We are looking forward to seeing you again to try the induction cleaning and get your opinion. I hope all is well. Let us know when you are ready.
Steve Crossman
Service Manager
Rowe Auburn

Thank you Rusell, 
 We would like to apologize for the delay and scheduling your appointment without the proper parts. We have corrected that process since your last visit. Your next two oil changes are on us as a goodwill gesture for your time and trouble. We will have a credit here at the dealership for you.
Steve Crossman
Service Manager
Rowe Hyundai

Hi Ben,
We do appreciate your business and taking the time to fill out the survey. The service department scored three stars. What could they have done to earn five stars ? Do you have any suggestions or comments about the service ?
Steve Crossman
Service Manager
Rowe Hyundai

Hi Ben,
I wanted to thank you for taking the time to let us know how the visit went. I will take care of your next oil change at no charge.
Thank you,
Steve Crossman
Service Manager
Rowe Hyundai

Hello,
Very sorry to hear about your experience during your last service visit. We do appreciate you taking the time to fill out the survey and would be happy to take care of any issue caused during service if we are made aware of the problem. This would also be helpful to make sure we are not causing problems with other vehicles. If you live nearby you could stop by and ask for the service manager, I would be happy to review the damage and have it addressed. If you do not live nearby we could exchange information and either get pictures or I could send someone out to where you are. Let me know what would be best for you to have this taken care of.
Steve Crossman
Service Manager
Rowe Hyundai

Hi Betty,
I will have this handled and credit you. I am very sorry this happened and will be speaking with the employees about how they could have missed this.
Steve Crossman
Service Manager
Rowe Hyundai

Hello,
Thank you for your business and for the feedback. I can assure this is a very rare occassion something like this would happen. I do know the tech who made the mistake was the one who owned up to it and was pro active about getting it taken care of. We would like to apologize and I have added a free oil and filter change towards your next service visit. The free oil change credit will be on your owner rewards account. The counter staff will be happy to explain about our owner rewards rogram if you are new to the program or have any questions.
Steve Crossman
Service Manager
Rowe Hyundai

Hello,
Thank you for taking the time to let us know about the issue. Could you contact us at scrossman@roweauburn.com so we can send a tech out to have this taken care of for you. I am sorry it wasn't handled and will be glad to have it taken care of at your convenience.
Steve Crossman
Service Manager
Rowe Hyundai

Hi ,
  I am not sure where the communication broke down, possibly  Jim dilaed the wrong number or he has incorrect information, my apologies for that. I know Jim called and left a couple of messages for you. I also noted in the previous response to have you call us and we would make arrangements to send a technician out to check and set your tire pressure when it was convenient for you. My number is 784-2321, please call or email scrossman@roweauburn.com. When you have a free minute.
Thank you,
Steve Crossman

Hi Rose,
   Thank you for your business and thank you for taking the time to fill out the survey and provide feedback. We are working on two man teams to cut down the wait time for simple services. During your next visit, your oil change will be on us. I will add a free oil change to your rewards program. Let us know then how the service was and if the wait time was reasonable. I am sure byut the time you are do again you will have a shorter visit and better experience.
Steve Crossman
Service Manager
Rowe Hyundai

Thank you for responding, I am quitr confident the next time you are due for service it will be a reasonable amount of time. We are working on two man teams to remedy the wait times and are almost thru training. I am looking forward to hear from you during your next visit. Just a reminder that visit will be on us as a goodwill gesture for an oil change tire rotation and car wash.
Steve Crossman
Service Manager
Rowe Hyundai

Hi Barbara,
Thank you for taking the time out of your day to let us know about your service experience.I too would be dissapointed and will be looking into this further. The vehicle was washed at no charge, completed in under an hour and the oil change was performed and charged at less that eight dollars total, but the service staff didn't rotate your tires as requested ? We will do some homework and report to you on Wednesday.
Steve Crossman
Service Manager
Rowe Hyundai

Hi William,
Thank you for taking the time to let us know about the service you received. I would like to apologize for the technician leaving a mess and broken razor blade in your vehicle. We will be speaking with him on Tuesday and find out how this could have happened. I would like to offer a complete interior detailing service to make sure there are no other items or messes left inside the vehicle. Your next oil change will also be provided at no charge as a goodwill gesture. We will contact you Tuesday when service opens to schedule the detailing and provide the oil change voucher.
Thank you,
Steve Crossman
Service Manager
Rowe Hyundai

Dear Kathleen,
Thank you very much for being one of our valued customers. We are grateful for the pleasure of serving you and meeting your vehicle’s needs. Though it is our goal to always acheive 100% satisfaction, unfortunately, we are not always sucessful. I appreciate you taking the time to complete this review as it is a tool we use to improve our customer service. I am truly thankful you took the time out of your day to talk to me about your recent visit and giving us this opportuinty to learn. As we agreed to during our conversation, I will wontact you as soon as I return to work in a week and we will make arrangements at that time. Again, thank you Kathleen and enjoy your weekend.