Overview

Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

205 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
93% Would Recommend
100% Business Response
Latest Review 5 days ago

Reviews


Verified Customer
Watervliet, NY
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/28/2017 Category: Service
Way to go
Keep up the good work
RICHARD L G., service manager from Royal Hyundai of Oneonta responded on 08/29/2017

Thank you for the good survey :)

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM

Verified Customer
Stamford, NY
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/26/2017 Category: Service
will discuss with you if you wish
will discuss with you if you wish
RICHARD L G., service manager from Royal Hyundai of Oneonta responded on 08/28/2017

Thank you for taking the time to do the survey for us.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM

WS
William S.
Mount Dora, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2017 Category: Service
The prompt attention to detail.
Above average.
RICHARD L G., service manager from Royal Hyundai of Oneonta responded on 08/25/2017

Thank you very much for the great survey.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM

TG
Tammy G.
Oneonta, NY
2009 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2017 Category: Service
Superior service
Great staff always helpful
RICHARD L G., service manager from Royal Hyundai of Oneonta responded on 08/15/2017

 Thank you for taking the time to do the survey for us and giving us a super review.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM

JL
John L.
Summit, NY
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2017 Category: Service
..
.
RICHARD L G., service manager from Royal Hyundai of Oneonta responded on 08/08/2017

John I just checked with Barry and the part just came in on our delivery so he will be calling. Thank you for the feedback 

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM

BC
Barbara C.
Cooperstown, NY
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2017 Category: Service
Simply the best!
The Service Team is always friendly, helpful, and professional.
RICHARD L G., service manager from Royal Hyundai of Oneonta responded on 08/02/2017

Barbara thank you again for the great survey.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM

AM
ALAN M.
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2017 Category: Service
Sales and service
Good area for me to work while waiting.
RICHARD L G., service manager from Royal Hyundai of Oneonta responded on 07/27/2017

Alan thank you for the great survey 

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM

Verified Customer
Grand Gorge, NY
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2017 Category: Service
Good service
It was quick and efficient
RICHARD L G., service manager from Royal Hyundai of Oneonta responded on 07/24/2017

thank you for the great review.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM

PG
Patrick G.
West Davenport, NY
2012 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2017 Category: Service
Oil change and brakes
Nice people working there
RICHARD L G., service manager from Royal Hyundai of Oneonta responded on 07/24/2017

Thank you very much for the great survey.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM

CJ
Candace J.
Milford, NY
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2017 Category: Service
people are very friendly
very good service
RICHARD L G., service manager from Royal Hyundai of Oneonta responded on 07/15/2017

Candace thank you for taking the time to give us a great survey.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM

RP
Ronald P.
Oneonta, NY
2012 Hyundai Genesis
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/05/2017 Category: Service
There is no free lunch
Transmission problem covered by warranty, so no cost to me (other than second tow job), but the transmission is not working as it once did - shifting to "drive" often requires a hard jam rather than a gentle shift to get engagement . Time will tell if the fix is a fix.
RICHARD L G., service manager from Royal Hyundai of Oneonta responded on 07/05/2017

Ronald if there is a concern with the new shift lever that was acting up the second time the car came in please set up an appointment and we will address the occasional shift to drive concern.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM

DK
Debra K.
Afton, NY
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2017 Category: Service
Great service and people
Yes
RICHARD L G., service manager from Royal Hyundai of Oneonta responded on 06/23/2017

Debra we thank you for the great survey and look forward to your next visit.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM

BC
Barbara C.
Cooperstown, NY
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2017 Category: Service
Routine Maintenance
As usual, great service from Royal.
RICHARD L G., service manager from Royal Hyundai of Oneonta responded on 06/14/2017

Barbara thank you so much for the great survey.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM

NG
Nancy G.
Walton, NY
2007 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/07/2017 Category: Service
Used to be great.
I am disappointed in the quality of the service lately, and I have purchased all my cars from here since 1995. I used to recommend Royal, but they won't be my first choice now.
RICHARD L G., service manager from Royal Hyundai of Oneonta responded on 06/07/2017

Nancy, I am sorry to hear that you are upset with us and I know that it took a long time to get your engine authorized and sent to us from Hyundai.Also for the belt and brakes if they were that bad we should have given you a price to do the repairs so that you could have made the decision to do them. Again sorry for disappointing you and if we can do anything to help you out please let us know. 

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM

Verified Customer
Watervliet, NY
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/02/2017 Category: Service
Respect
Keep up the work
RICHARD L G., service manager from Royal Hyundai of Oneonta responded on 06/05/2017

Thank you for the good feedback.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM

Verified Customer
Meredith, NY
2007 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2017 Category: Service
awesome
Everyone always goes out of their way to help an i really appreciate that thank you
RICHARD L G., service manager from Royal Hyundai of Oneonta responded on 05/30/2017

Thank You for the great feed back.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM

Verified Customer
Oneonta, NY
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2017 Category: Service
Ready When Promised
Service requirement was not complex, but it was time consuming and responsive to my inquiry. Quote on pad and rotor replacement, however, was a bit high (more than 15% above another reliable provider).
RICHARD L G., service manager from Royal Hyundai of Oneonta responded on 05/01/2017

Thank you for the great survey! 

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM

Verified Customer
2017 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/17/2017 Category: Service
Service time
I was advised that the service to be performed would take about 30 minutes and which became over 2 hours
RICHARD L G., service manager from Royal Hyundai of Oneonta responded on 04/17/2017

SORRY FOR THE CONFUSION ON THE TIME IT WOULD TAKE FOR THE RECALLS AND THERMOSTAT FOR THE CHECK ENGINE LIGHT. THE JOBS AS PER HYUNDAI LABOR TIME  TAKE 2.3 HOURS TO DO. I'M NOT SURE WHY ANYBODY SAID HALF HOUR. 


Verified Customer
Oneonta, NY
2013 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/16/2017 Category: Service
Service Dept rude and unfriendly
That about sums it up. Each time ive been there the service counter guys, rude, short, un personable.
RICHARD L G., service manager from Royal Hyundai of Oneonta responded on 04/17/2017

 Sorry to hear that you have had concerns with our people in service we really don't get that often about the full staff. 

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM

BC
Bonnie C.
New Berlin, NY
2016 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/13/2017 Category: Service
oil change
quick friendly service
RICHARD L G., service manager from Royal Hyundai of Oneonta responded on 04/13/2017

Bonnie thank you for the nice score.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM