They’ll lie to make xtra monwy
I went in for recall notice and that service was fine but We were lied to by the staff regarding my oil. I was told my oil was “sludge”. That was blatantly untrue. I had done an oil change 8,000 miles earlier with a high quality synthetic oil. That oil was rated for 10,000 miles. My father-in-law took the car in for me on this service and was unaware of the oil we had used. This precipitated an uncomfortable discussion with him as he tried to reprimand me based on what your incompetent staff told him. I had to show him the new synthetic oil ratings and how long they last. He took it in for oil change to verify and they told him nothing was wrong. I then called to complain to your staff that day. I was made to leave a message for your manager because “he was busy.” Well, a week later and he never called me back. Needless to say this feedback email just reminded me I need to leave this all in a yelp review. I will only return here for factory recall issues and will never trust you again.