Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(1,476 Reviews)

ReScore Reviews™ (54)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
93% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


MF
Michael F.
Santa Ana, CA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2020 Category: Service
Review
Great experience, friendly and helpful.
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 02/14/2020

Thank you for your recent service visit and for your response


Verified Customer
Fullerton, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/11/2020 Category: Service
Review
Review
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 02/14/2020

Thank you for your recent service visit 


Verified Customer
Brea, CA
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/10/2020 Category: Service
Things to note
I find it very interesting that for a company that keeps track of all other services provided, for the oil consumption test they require that the customer keeps track of all the times they’ve come in and keep track of it on a sheet of paper.

Further, my experience was great however when I was at the service desk a service team member was talking about a previous customer in a negative way. This made me wonder what comments and/or statements are made about myself once I am no longer in the presence of a service desk member.
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 02/14/2020

Will have your advisor reach out to you. 

Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 02/14/2020

will have your advisor reach out to you. 


RO
Robin O.
Anaheim, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2020 Category: Service
Outstanding Customer Service
The Service Representative are extremely helpful.
I like that they take the time to find out how your day is going, making you feel important and not just another customer.
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 02/14/2020

Thank you for your recent visit and response. 

Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 02/14/2020

Thank you for your recent service visit 


LB
Lisa B.
Fullerton, CA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2020 Category: Service
Great Service
I appreciate the level of service provided. Richard is always very helpful.
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 02/14/2020

Thank you for your recent service visit and for your response


Verified Customer
Anaheim, CA
2014 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2020 Category: Service
Great customer service
Fernando was really nice !! Great customer service!!
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 02/14/2020

Thank you for your recent service visit and for your response


Verified Customer
Anaheim, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2020 Category: Service
Service and sales
My experience at Hyundai was great as usual. Service department was quick and reasonable. Sales helped me trade my car in early for a new one with ease. Each person was nice, helpful, knowledgeable and efficient.
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 02/14/2020

Thank you for your recent service visit and for your response


CP
Christine P.
Whittier, CA
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2020 Category: Service
Service
Very through service staff. Very friendly and helpful.
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 02/14/2020

Thank you for your recent service visit 


TS
Tommy S.
Chino Hills, CA
2009 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2020 Category: Service
Service
Excellent service real professional people.
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 02/14/2020

Thank you for your recent service visit and for your response


Verified Customer
Orange, CA
2012 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2020 Category: Service
The friendly car dealer
All the employees are kind and courteous.
VENISE N E. from Russell Westbrook Hyundai of Anaheim responded on 02/04/2020

THANK YOU

Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 02/14/2020

Thank you for your recent service visit and for your response


LN
Leander N.
Anaheim, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/03/2020 Category: Service
Weak customer service
Nothing memorable about the visit, quite boring and everyone seemed pre occupied,
Ricardo A V. from Russell Westbrook Hyundai of Anaheim responded on 02/04/2020

Sorry to hear about your recent visit, we will be reaching out to you. 


KH
Keith H.
Irving, TX
2009 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2020 Category: Service
January service
Absolutely a great service team here! Very thorough and helpful. Work completed when they said it would be. Always nice to be able to drop off the car and have them get me a ride home.
VE
VENISE N E. from Russell Westbrook Hyundai of Anaheim responded on 02/04/2020

THANK YOU


RM
Richard M.
Brea, CA
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2020 Category: Service
Professional service
I’m waiting for a switch to the driver’s seat
VE
VENISE N E. from Russell Westbrook Hyundai of Anaheim responded on 02/04/2020

THANK YOU


Verified Customer
Irvine, CA
2019 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2020 Category: Service
Service
Great job
VENISE N E. from Russell Westbrook Hyundai of Anaheim responded on 02/04/2020

THANK YOU


Verified Customer
Orange, CA
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2020 Category: Service
Great service
Nice customer service and quick too!