Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74
4.7

(1,337 Reviews)

ReScore Reviews™ (45)

ReScore
Overall Rating 4.46667/5Overall Rating 4.46667/5Overall Rating 4.46667/5Overall Rating 4.46667/5rating 4.46667
Original
Overall Rating 2.17778/5Overall Rating 2.17778/5rating 2.17778rating 2.17778rating 2.17778
92% Would Recommend
84% Business Response
Latest Review about 18 hours ago

Reviews


CW
Charles W.
Long Beach, CA
2015 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/06/2019 Category: Service
I'm confused about title
Didn't explain turn signal problem clearly

JM
Joy M.
Garden Grove, CA
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/29/2019 Category: Service
Santa Fe
Fernando did an excellent job and was very helpful. Even though I was there for over 4 hours, he offered several times to call an Uber to take me home and pick me up once service was done. I really appreciated his thoughtfulness.

Verified Customer
Placentia, CA
2019 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/17/2019 Category: Service
Wonderful location
My car was done in a timely manner and I was updated at all times.

MP
Matt P.
Fullerton, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/14/2019 Category: Service
Service
I received great service.

Verified Customer
Anaheim, CA
2011 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2019 Category: Service
Service
Timing was a little off but everything else was very good service (:

HS
Heidi S.
Anaheim, CA
2018 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/11/2019 Category: Service
Service
Communication regarding service and vehicle status during pick up.
TERRY J K. from Russell Westbrook Hyundai of Anaheim responded on 09/13/2019

THANK YOU


CM
Charlotte M.
Placentia, CA
2019 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2019 Category: Service
Professional
I do have an issue. The computer was not reset as I still get reminders on the dash that the car is due for a service. Annoying

MH
Marcy H.
Anaheim, CA
2019 Hyundai Kona
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/06/2019 Category: Service
Above average.
Timeliness of service needs to improve in spite of making an appointment.

CM
Cristian M.
Anaheim, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/05/2019 Category: Service
Good Service
The Labor cost is my only dislike.

PF
Peter F.
Fullerton, CA
2016 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/05/2019 Category: Service
Friendly service
My experience with both service writers (check invoices for names)was excellent.
Professional, helpful, and courteous!

Verified Customer
Santa Ana, CA
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/30/2019 Category: Service
Yes
Y

RR
Roger R.
Santa Ana, CA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/30/2019 Category: Service
Hyundai
Good

Verified Customer
Orange, CA
2018 Hyundai Kona
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/29/2019 Category: Service
Friendly Service Staff
The Service staff are amazing and friendly.

TM
Teresa M.
Fullerton, CA
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/02/2019 Category: Service
4 stars
the people are nice and knowledgable.
TERRY J K. from Russell Westbrook Hyundai of Anaheim responded on 08/16/2019

Thank You


KH
Keith H.
Irving, TX
2009 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/29/2019 Category: Service
Sat oil change
Normally have a quick in and out positive experience here but this one was not as good. Hopefully just an anomaly. Will still be coming back.

Verified Customer
Anaheim, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/15/2019 Category: Service
convenience
Convenient

Verified Customer
Santa Ana, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2019 Category: Service
Appointment scheduling
needs improvement

DB
Debra B.
Placentia, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/09/2019 Category: Service
Oil change
Good

JM
Joy M.
Garden Grove, CA
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/03/2019 Category: Service
Friendly staff
Loved scheduling online for service. Staff is friendly and efficient. Lounge is clean. Auto comes back clean and work completed in a timely manner.

SN
Sterling N.
Yorba Linda, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2019 Category: Service
Convenient location.
Everything was great except that Ronald Noji is the registered owner of this car, not Sterling Noji.
TERRY J K. from Russell Westbrook Hyundai of Anaheim responded on 06/21/2019

Thank you